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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service time took too long. I am happy with the coupons you send me. It helps mitigate costs in today's environment.
Business response:
Thank you for the kind words about our coupons — we're glad they help with costs! We also hear you on the service time and appreciate the feedback as we work to improve. We value your time and look forward to serving you better!
They did not reset the oil change monitor. Plus, they keep calling me even though I politely asked them to stop.
Business response:
We appreciate you taking the time to share your feedback and understand how experiences like this can be frustrating. We are committed to providing attentive service and respectful communication, and feedback like yours helps us continue improving our processes. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you'd like to discuss your experience further.
Lack of communication. No one directed me to a waiting area, I had to ask other customers around. I had to call to get info for my car. Then no info or assistance with financing options. When I got hm, that's when I finally spoke with someone.
Business response:
We are disappointed to hear about the concerns you shared regarding communication and your overall service experience. We strive to provide clear guidance, timely updates, and helpful assistance throughout every visit. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for further assistance.
Work took longer than expected, during xx out other work necessary was identified. Was suppose to take an hr and half. Took over 2 hours.
Business response:
Thank you for your feedback. We apologize that your visit took longer than expected. While we're glad our inspection helped identify additional maintenance needs for your vehicle, we understand that exceeding the original estimated service time can be frustrating. We appreciate your patience and your comments, as they help us improve our communication and scheduling. We hope to provide you with a faster and even better experience on your next visit.
Extremely bad communication and follow up skills. Incapable of carrying out job requirements. Not good.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Clear communication and timely follow-up are essential to the level of service we strive to provide, and we regret that we fell short during your visit. We value your feedback and would appreciate the opportunity to learn more about what happened and see how we can make things right. Please reach out to our management team at your convenience so we can address your concerns directly. Thank you for br... read more
When a customer comes in with a coupon, we expect to pay the price shown. This doesn’t mean include all of the “fake fees” that is normal for an oil change. Did they do a good service? I hope so that's why I bought it in. Is the price good? I don’t know being in a coupon and see for yourself. All i know the next time I get an advertisement, I will review and scrutinize the fine print before i go in. Many shops can change my oil and many others have coupons that are valid without hidden fees.
Business response:
Thank you for taking the time to share your feedback. We understand your frustration regarding the coupon pricing and appreciate you bringing your concerns to our attention. We always want our customers to feel informed and confident about the services and pricing they receive. We apologize for any confusion or disappointment you experienced with the final cost of your oil change. We will review your feedback with our team to ensure we are communicating all pricing details as clearly as possible. We appreciate your business ... read more
I was told I would only pay 59. 95 for my oil change and ended up paying 70.23 not what I was told disappointing.
Business response:
We are disappointed to hear about your recent experience and the concerns you’ve shared regarding pricing for your oil change. We strive to provide clear and accurate pricing information so customers know what to expect before service is completed. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
The fact that Reliable Nissan makes customers pay for their Lyft rides and extra fee for using a credit card makes the establishment unattractive. I find it remarkable that customer focus on the simple things is lacking.
Business response:
Thank you for your feedback. We appreciate you sharing your concerns and understand how charges for Lyft transportation and credit card payments can be frustrating. We strive to provide a positive customer experience, and your comments about customer convenience and attention to the details that matter most are valuable to us. We will share your feedback with our management team as we continually evaluate our policies and look for ways to better serve our customers. Thank you for bringing this to our attention.
Went for an oil change they left the plug loose leaked oil all over my driveway and my son's driveway Still haven't cleaned it up
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,718 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.