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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service takes too long there are very unorganized not knowing what's included with a purchase of a vehicle and what to charge a client
Business response:
We strive to make each service experience efficient and straightforward, so it's concerning to hear about the delays and confusion around service inclusions. We’d like the opportunity to address your concerns in more detail and make things right. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, so we can work to resolve this for you.
Charged me to rotate my tires and didn't do it. Also had an oil change done, and my car was leaking oil immediately.Its a 2024 it should not be leaking any oil. I waited 3 hours with my kids first this nonsense appointment. I spoke with supervisor and he fixed everything
Business response:
We understand how frustrating it must have been to deal with the tire rotation and the oil leak on your 2024 vehicle, especially after spending so much time in our service department. We appreciate your patience and are glad to hear that our supervisor was able to address your concerns. Your feedback is crucial in helping us improve our services. If you have any further questions or need assistance, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Unreliable and not very helpful in getting service needed for used vehicle sold to us
Business response:
Ensuring that every vehicle we sell is backed by prompt, effective service is essential to us, so we regret that this wasn’t reflected in your experience. We’d like to address any outstanding concerns you may have and make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.
It was okay. Took long and they didn't vacuum my car.. windows were done sloppy
Business response:
Thanks for your feedback, Janice! We appreciate your insights and apologize for the inconvenience. We're continuously working to improve our services, and your comments will help us address these issues. We hope to provide a better experience next time!
Slower than usual to be met by service person; I asked for a Lyft ride; 20 minutes later I checked to see if Lyft was requested for me. It had not been requested; finally did.
Business response:
Stevie, thanks for your feedback! We’re glad you enjoyed your experience overall, but we apologize for the delay in service and your Lyft request. We’re working to improve our response times to ensure a smoother experience for everyone. Your insights help us get better!
Disappointing due to fact that they had my new car for over 2 weeks. Wouldn’t get me a rent a car because the issue could be my fault. No communication.
Business response:
We understand how frustrating it must have been to be without your new car for such a long time, and we apologize for any lack of communication throughout the process. We strive to provide consistent updates and dependable solutions, and it’s disappointing to hear that we fell short of your expectations in this instance. For a more in-depth discussion regarding your experience and to ensure it’s addressed thoroughly, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
They have ruined my credit by constantly allowing finance companies do hard inquiries. Not going back
Business response:
We appreciate you sharing your experience with us and understand how concerning hard inquiries can be for your credit. We encourage you to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. He will be able to assist you further and discuss your situation in detail.
Do not recommend. The service department attempted to tell me my vehicle needed more than it actually did.
Business response:
We understand how important it is for our customers to receive honest and accurate assessments of their vehicles. Your feedback is crucial in helping us improve our service standards. If you'd like to discuss your concerns further, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
My car had a bad battery and the dealership charged it and kept my car for a week. I had no updates until the car was ready to be picked up. I would call at least once a day and would get the response of “we will call you back and have the technician give you an update”. I wouldn’t get a call back. My car died 2 days later and I went ahead and replaced the battery myself. I wouldn’t recommend this dealership at all. The east side Nissan dealership was more supportive and helpful when called to ask how this service would take... read more
Business response:
We truly understand the frustration that comes with the lack of communication and extended time your vehicle was kept. It’s concerning to hear that you were not receiving updates and had to take matters into your own hands to replace the battery after the service. We apologize for any inconvenience caused and value your feedback as it helps us improve. To discuss your experience in more detail and work toward a resolution, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.