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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Oil change was done Saturday they left the plug loose oil still on my driveway on my son's driveway it needs to be cleaned up so disappointed with my experience
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the oil change service and resulting oil leak. We strive to complete all services correctly and ensure vehicles are returned in safe and clean condition. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service process. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
They screwed me over on n oil changed blaming the previous worked that was done
Business response:
Thank you for sharing your feedback. We're sorry to hear that you left feeling frustrated after your oil change experience. We understand how important clear communication and trust are when it comes to vehicle service. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please contact our management team at your convenience so we can review the details of your visit and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance... read more
They were not organized, did not know we had an appointment and were overpriced, charging extra for everything
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding your service visit, including communication, pricing, and organization. We strive to ensure appointments are properly handled, pricing is clearly communicated, and all charges are fully explained prior to any work being performed. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Waiting 8 hours for an oil change and couldn’t get a call back when asked for the status on the oil change. Didn’t check a service I had requested for.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the length of your service visit, communication, and requested services. We strive to provide timely updates and ensure all customer requests are properly addressed during each visit. We appreciate you taking the time to share your feedback, as it helps us improve our communication and overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
There were 3 folks sitting at the desk literally just chatting obvious to me. Ramon being on the phone, I was waiting for him. The one guy noticed me after a couple minutes and finally asked if I was waiting for Ramon, to which I said yes. The employee who was right in front of me realized he was blocking a customer and stepped out quickly. Not a huge deal but kind of rude. I would have given Ramon a higher score, but I actually had to sort him this time mid way through and at the end. He had told me like an hour, hour and a... read more
Business response:
We greatly appreciate your feedback and are pleased to hear that Ramon was able to assist you. We understand your frustration with the initial wait time and the lack of clear communication about your service completion. Your observations about our team coordination and the waiting area are valuable insights that help us improve our service delivery. Thank you for taking the time to share your experience and for your suggestion about adding signage to the waiting area. Your feedback regarding service timing and communication ... read more
I went expecting the Zac rec in interior and exterior and find out you don't really do it every six months. I still feel like I was tricked by the finance dept into unnecessary coverage. Also no shuttle, no complimentary car wash. Ramon is great and I got the recall done.
Business response:
We are pleased to hear that Ramon provided you with great service and that we were able to complete your recall work. Your feedback about the Zac protection coverage and the frequency of application is incredibly valuable to us, as it helps us ensure our customers have clear expectations about the services they receive. We understand your concerns about the coverage you purchased and appreciate you taking the time to share your experience with us. Your input helps us continuously improve how we communicate the details of our... read more
They need to train techs with new cars. They could not install a brake controller on my 2026 Armada Told me you don't need it when towing 7000 lb Even service manager was clueless!!! I found the instructions with pictures in the owners manual I will install it myself
Business response:
We appreciate you taking the time to share your experience regarding the installation inquiry and the information provided during your visit. Our team places importance on ensuring accurate guidance and proper support for vehicle accessory and towing-related questions, particularly on newer models. Feedback like this is taken seriously as we continue to review training and process consistency across departments. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your concerns and ... read more
Sales team were nice but I would not purchase a vehicle from them. I haven’t even made my first payment on the truck and it needs $6000 in repairs. I bought the extended warranty but it covers none of those repairs. The truck had a history of problems before I bought it that I just learned via ford app and they still refuse to do anything about it.. I feel like I got scammed by Nissan . Reached out to management and best thing that they could do was try and trade me out of the truck
Business response:
We appreciate all feedback regarding the vehicle purchase experience and understand how concerning unexpected repair concerns can be shortly after taking ownership of a vehicle. Our team remains committed to assisting customers with reviewing available options, warranty coverage, and potential solutions when concerns arise after a sale. We value the opportunity to continue conversations with customers and work toward a professional and constructive resolution whenever possible. Please contact Dominic Salazar, our General Man... read more
The absolute worst experience I’ve ever had. If I can prevent anyone else from going through what I’ve experienced I WILL. I HAVE NOTHING POSITIVE TO SAY ABOUT Reliable Nissan!!?
Business response:
We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,718 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.