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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Scheduled an appointment and even gave my VIN so they could look up my car. Which had previously had services done there. Dropped off my car in the garage and got a call several hours later that they can’t work on it because it is a hybrid. If you are a NISSAN service center then you should be able to work on any NISSAN! Also, don’t waste my time by scheduling an appointment you can’t complete. Waste of time for me, for my husband to give me a ride to work and back to pick up my car, and for your staff as well.
Business response:
We value your time and appreciate your patience throughout the process. If you’d like to discuss this matter further or seek assistance with your hybrid vehicle, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We’re here to help and want to ensure your experience improves moving forward.
I set up the appointment and it went as I was told it would be with the airbags on the truck.
Business response:
Thanks for sharing your experience! We're thrilled to hear that your appointment went smoothly and met your expectations. It's our goal to provide clear communication and excellent service. Looking forward to serving you again!
Absolutely awful car purchase and service experience. Purchased a 2023 Certified Pre Owned Vehicle. They assured me the car would have gas and all the fluids topped off along with being completely free of issues before delivering the car to me. Lo and behold I ended up taking the car home with 90 miles left to empty and the car had a coolant level below minimum. What a joke! Didn't even have the car for 24 hours and the brake light came on and I had to pull over in traffic as the vehicle went into "limp" mode. Brought the ca... read more
Absolutely awful car purchase and service experience. Purchased a 2023 Certified Pre Owned Vehicle. They assured me the car would have gas and all the fluids topped off along with being completely free of issues before delivering the car to me. Lo and behold I ended up taking the car home with 90 miles left to empty and the car had a coolant level below minimum. What a joke! Didn't even have the car for 24 hours and the brake light came on and I had to pull over in traffic as the vehicle went into "limp" mode. Brought the ca... read more
Horrible sales Manager Sammy was no help. I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure out how to fix the issue so I asked Sammy to just put me in another truck wouldn’t do it told him this truck is a lemon all he told me is it’s under warranty. They replaced the transfer case that didn’t solve issues Ramon never gave me updates on what they were doing I had to call just to find out what was going on Ramon finally told me th... read more
Business response:
We understand how frustrating it can be when your vehicle does not meet expectations, especially after your recent purchase of the 2024 Titan. It's concerning to hear about the delays in service and the lack of communication during this process. Your feedback about Sammy and Ramon not providing the support you needed is valuable to us. We want to ensure that your concerns are addressed effectively. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
I was not impressed with the service from Reliable Nissan, I typically go to Melloy Nissan for services but was leaving out of town and needed to get my oil serviced, so I visited Reliable, first it was 2 to 3 hours wheni was told over the phone it was 1 to 1 and a half hours, I mentioned up front I had a coupon for oil services, when I checked out I was told that they don't do both coupon and military which is fine but the coupon was for much less than I was charged, also, the was machine was broken and I told my car would ... read more
Worst service I have had. Was told the service would take 1 and 1/2 hours and I was there for 4 hours. I was not offered a ride home to wait and I had to keep asking how much longer for the car to be done If it wasn't a free first service I would have left. I had an appointment.
Business response:
We understand how frustrating it can be when service expectations are not met, especially when you had an appointment scheduled. It’s important for us to provide timely and effective service, and we regret that we did not deliver on that promise during your visit. We appreciate your feedback about the communication regarding your wait time and the lack of a ride home, as this is not the level of service we aim to provide. To ensure we address your concerns directly and improve our processes, please reach out to Steve Vigil, ... read more
They charged ridiculous amounts just for the car to end up worse than how it came in. They only do what they're told and don't think ahead or ask questions leaving the customer with issues they don't have the information for. When you start asking questions they look at you like you're the problem for having a brain that thinks ahead.
Business response:
It's disappointing to hear that you left feeling frustrated and with unresolved issues. We always aim to provide thorough service, and it sounds like we may have fallen short in anticipating your needs and addressing your concerns. We want to make sure you have all the information necessary to feel confident in the care of your vehicle. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I was very disappointed I waited 1 1/2 hours for a scheduled oil change. There was no waiting room. The service was horrible and I wasn’t given my discount from website.
Business response:
We understand that waiting for an oil change, especially for 1.5 hours, is frustrating, and we sincerely apologize for the inconvenience you experienced. We strive to provide efficient service and a comfortable environment for our customers. Regarding the discount from our website, we appreciate your patience and want to ensure you receive the benefits you’re entitled to. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.