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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This experience was miserable. I took my car in for service, and couldn’t possibly get them to communicate how long they were keeping it. I had to initiate all contact regarding my service, and ended up being forgotten on hold for ten minutes (timed!) before giving up on one occasion. On the other hand, the dealership could not stop ‘communicating’ about how badly they wanted my car. The slew of calls, texts, emails, and even the ‘handy’ pamphlet they left in my car felt like the worst kind of harassment. And they didn’t eve... read more
Business response:
It’s disappointing to hear that communication fell short, leading to frustration on your end. We strive to provide timely updates, and it's clear we need to improve in this area. We also apologize for any confusion caused by our communication attempts. Our intention is to provide assistance and support, not to overwhelm you. Your concerns are important to us, and we want to ensure that we address them appropriately. To discuss this further and find a resolution, we encourage you to reach out to Steve Vigil, our Service Direc... read more
Hard to get a hold of anyone to schedule. On hold multiple times. In past washing my car has always been a part of your service. Hard to believe I can spend over $1000 and you don’t even wash the car.
Business response:
We're sorry to hear about your experience scheduling and the car wash service. We appreciate your input and will work on improving our communication and service offerings. Your satisfaction is important to us!
Longer wait time than you told us, forgot about us, terrible. Wanted to charge us for something that was incorrect. No apologies.
Business response:
We sincerely apologize for your experience and appreciate your feedback. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He will address your concerns and ensure that we resolve the issues you've encountered. Thank you for bringing this to our attention.
They told me I needed a gas cap and MFA. Gas cap was new and had it test at an emission shop and the MAF was not the issue it was throttle body. To top it off when I got back home they left the intake air box disconnect. Pay them $197 for them to no even do a correct inspection. I would stay away from this place, get an OBD reader and do your own codes.
Business response:
We sincerely apologize for the experience you had during your visit. It’s concerning to hear about the oversight and the incorrect diagnosis. We appreciate your feedback, as it helps us improve our services. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so he can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we hope to regain your trust.
The sales woman was good to me. The finance department on the other hand could oversee their clients information correctly and not give their clients any false information or hope.
Business response:
We're pleased to hear that your sales interaction went well, but we're concerned about the issues you mentioned with our finance department. Ensuring clear and accurate communication is important to us, and we want to address any misunderstandings promptly. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can further discuss and resolve this matter.
117 47thst nw albquerque nm 4 7 k a n c p a ml ey
We went in for a diagnostic test and were told that the problem with the check engine light was because it needed an oil change. We paid for both and pick up the car. At the time of pick up there was no check engine light, but it came back on within a few miles of driving away from the dealer. Our problem was not resolved or diagnosed.
Business response:
We understand how frustrating it can be when an issue like this isn't fully resolved, and we’d like the opportunity to make things right. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can take a closer look at your vehicle and ensure the problem is properly diagnosed and addressed.
THE COMPANY HAS TREATED US LIKE SXXT,THIS COMPANY IS A HORD OF CHEATING CROOKS.,DISHONEST CRIMINALS..COMPLETELY DISGUSTING BEHAVIOR.WE & FAMILY, AND FRIENDS HAVE AND WILL CONTINUALLY SHARE OUR BAD EXPERIENCE TO WHO WE ENCOUNTER."NEVER AGAIN "AND HOPEFULLY YOUR RELIABLE NISSAN WILL CONTINUALLY " BE LOSSERS TO HONEST HARD WORKING INDIVIDUALS "
Lied to by salesman, lied to by general manager. Agreed on price. After credit is run was told several times I have to renegotiate a higher price. Multiple problem with vehicl3. Service department says not their problem. Service advisor Tim angry all the time and hard to reach.
Business response:
We’re disappointed to hear about your experience and the challenges you've encountered. It's important to us that our customers feel valued and supported throughout their entire experience, both in sales and service. We’d like to address your concerns directly and make things right. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can discuss this further and work toward a resolution.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.