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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was hung up on while making the appointment. Placed on hold for 15 minutes. When I showed up to the appointment at 6:50a for my 7a appointment, no one would acknowledge I was at the locked door because they “weren’t open yet”. I was quoted a hour wait time when making the appointment and when I arrived at the appointment. I was at the dealership from 6:50a to 11:30a and I had to keep asking them to check if my car was done. They never completed the service and I have to go back because they didn’t have a part. My time was ... read more
Business response:
We understand how frustrating it must have been to feel unheard and to have your time not valued during your visit. It’s disappointing to hear that your appointment did not go as expected, especially regarding the communication and the condition of your vehicle upon return. We want to ensure this matter is addressed properly, and we encourage you to reach out to Steve Vigil, our Service Director, at 602-274-3800 or Svirgil@vtaig.com.
He told me it would be 409 and when I came to pay it was over 800
Business response:
It's important to us that our customers feel informed about their service expenses. We appreciate your feedback, as it helps us improve our communication and transparency. For further assistance regarding this matter, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Took forever to check in. Gave me the wrong key fob when service was completed.
Business response:
Tommy, we understand how frustrating it can be to wait during the check-in process and to receive the incorrect key fob. Your feedback is valuable, and we are committed to improving our service. To address your concerns directly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I keep taking my car and they don't find the problem with it. When I get in and drive it home the noise is still there. I'm getting ready to trade it in for a Kia. Its so frustrating.
Business response:
We understand how frustrating it can be when a problem persists despite multiple visits. Our goal is to ensure that every vehicle receives the attention it needs, and we're committed to resolving this for you. To address your concerns more effectively, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I am so disappointed in Reliable , I have purchased 5 New Vehicles, I will never recommend Reliable again and I will let everyone one I know to stay away. I sold yellow page ads for 32 years and I am friends with all of AbQ businesses, I will let them know how bad I was treated
Business response:
It’s clear from your long history with Reliable that you’ve been a loyal customer, and we’re disheartened to hear about your disappointment this time. We genuinely care about making things right and ensuring that you feel valued by us. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, so he can personally address your concerns.
Manager does not make sure your vehicle is getting the right service. Waited 3 hours for an oil change. Also exterior and interior wasn’t protected with zaktek protection which is included with car payments. Poor customer service.
Business response:
We understand how frustrating it must have been to wait three hours for an oil change and to find that your vehicle's Zaktek protection wasn't applied as expected. Providing timely service and ensuring your vehicle is properly cared for are important to us, and we regret that this wasn’t your experience. To ensure we address these concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He’ll be able to review your situation in detail and make sure it’s handled appropriately moving forward.
I was not satisfied with the services. I had to keep calling the manager Steven to request a report on my vehicle, he provided me an invoice which I already received. I never received the report so I can fully understand what was going on with my vehicle. I ended getting my car towed out of nissan and get it fixed elsewhere. After 1 week and a half of my vehicle being in the service center, it was still not fixed. One of the techs, Josh was very helpful and communicated the updates, but the manager did a terrible job communi... read more
Business response:
It’s disappointing to hear about your experience, especially with the communication breakdown from our end. While we're glad that Josh was able to provide helpful updates, it’s clear that we fell short in ensuring you received the proper report and timely communication about your vehicle’s status. This isn’t the level of service we aim to provide, and we understand how frustrating it must have been to have your car in the service center for that long without resolution. We would like the opportunity to address this directly.... read more
The shield under car is coming off have only had car for 3 days went to get noise checked but they never looked under car
Business response:
Evelyn, thank you so much for your kind words! We're thrilled to hear that our team provided you with friendly and professional service. Your satisfaction is our priority, and we look forward to serving you again soon!
Unsatisfied with service car was left dirty and unfilled with gasoline after spending $765 dollars for maintenance service
Business response:
Dom, we strive to provide exceptional customer service and are committed to ensuring that every customer leaves our facility satisfied. To address your concerns promptly, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.