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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was lied to, hung up on, and the issues have not been resolved. I will never come back nor will I buy another Nissan after dealing with this company.
Business response:
We take feedback regarding communication and customer experience seriously and recognize the importance of respectful interactions and timely resolution of concerns. We remain committed to maintaining a professional and customer-focused environment while supporting all customers throughout their service experience. We value the opportunity to review concerns in greater detail to ensure they are handled appropriately. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for assistance.
When I called and set my appointment for my oil change, the representative named Anthony advised me that it would take one hour and 30 minutes at the most when I got there setting an appointment at 10 AM. I did not leave there until 1230. I had to go and ask at 12 o'clock if my car was ready and the girl that was up, there was extremely rude and said that they're barely putting it on the lift and that it should be ready in 30 minutes. Why am I setting an appointment for 10 AM? If I have to wait 2 1/2 hours and get the servic... read more
Business response:
We appreciate feedback regarding service visit timing and customer experience and understand the importance of clear expectations and courteous communication throughout every step of the process. We remain committed to providing timely service and a professional environment for all guests while their vehicles are being cared for. We value the opportunity to review each visit to help improve future experiences. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for assistance.
Service is great, sales staff is not great. Service was quick and easy to set up. Sales staff are not great at all.
Business response:
We are happy to hear that you found our service department quick and easy to work with. Your feedback about the different experiences between our service and sales teams is valuable to us. We understand that consistency across all departments is important for providing the best possible experience. Your honest review helps us identify areas where we can continue to improve and ensure that every interaction with Reliable Nissan meets your expectations.
I was kinda disappointed in Ken. He's a nice person, but I felt jacked around by his frequent "consultations" with management about how much he could give me for my trade in. I didn't like that he tried to raise the advertised price of the vehicle, or that he tried to rush me with bodywork on the car I bought nor with the threat of the vehicle getting sold to someone else while I took care of other things. I was quite pleases with Ms Salazar in the finance dept - a real straight shooter. I may do business with y'all again. I... read more
Business response:
Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback. I’m sorry to hear that parts of your visit felt frustrating, especially regarding the trade-in process, pricing, and feeling rushed. That’s not the experience we aim to provide, and your comments will be shared with our team so we can improve how we communicate and support our customers during the buying process. I’m glad to hear that Ms. Salazar in finance made a positive impression—she takes great pride in being transp... read more
They said my vehicle was going to take 1 day cause they had the part available. Day 5 I called to let them know that it is unacceptable!!!Then they told me they should have it by the end of the day. I called the manager of Nissan and the Service director, no one ever returned my call.It was a inconvenience to be without a car for 5 days I had to cancel appointments and borrow a car to pick up my Granddaughter. Very dissatisfied with the service time line. For the inconvenience they should have at least wash my vehicle, nope ... read more
Business response:
Thank you for bringing this to our attention. This is not the level of communication or service we strive to provide, and I completely understand how frustrating it must have been to be without your vehicle for several days—especially after being told it would only take one. The lack of updates and not returning your calls is unacceptable, and I sincerely apologize for the inconvenience it caused you and your family. We also agree that your vehicle should have been returned to you in better condition. We’d truly appreciate t... read more
Oil change done. Did not top off fluids. Cashier did not know how to use my Nissan reward dollars
Business response:
Thank you for your feedback. We apologize for the inconvenience you experienced during your visit. Fluids should have been checked and topped off as part of your service, and we’re sorry that was missed. We also understand how frustrating it must have been to have trouble using your Nissan Rewards. This is not the level of service we aim to provide, and we’ll be addressing this with our team to ensure better training and attention to detail moving forward. Please feel free to reach out to us directly—we’d appreciate the oppo... read more
They wanted to charge me 1100 to fix my car and I got it going for free
Business response:
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating that must have felt. Repair costs can vary depending on the diagnosis, parts, and labor involved, but we never want our customers to feel uncomfortable or uncertain about the value of the service. We’d appreciate the opportunity to review what was recommended and provide more clarity on the estimate you received. Please feel free to reach out to us directly so we can look into this further and address any concerns.
I got multiple estimates and multiple reports about my car that were not consistent. They told me I needed new tires and when I took it back for more service they said my tires were perfect. When I raised the issue the service agent said it was a mistake but I was not issued a new service report. I also received estimates that differed greatly. I left there thinking whether or not my car was fully assessed and serviced for safety purposes and drivability.
Business response:
We are disappointed to hear about your experience, as this is not the level of consistency or accuracy we strive to provide. We understand how concerning it is to receive conflicting information regarding vehicle condition and service recommendations, especially when it relates to safety and drivability. Your feedback regarding inspection accuracy and communication is important, as we aim to ensure all reports and estimates are clear, consistent, and properly documented. We would appreciate the opportunity to speak with you ... read more
Brought in my new truck for its first oil change and had to bring it back two more times in order to get an oil filter leak fixed. They failed to install the filter correctly on the first oil change. I brought it back a few weeks later after a puddle in my garage appeared. Was told they fixed it but they did not fix it which lead me to having to bring it in once again after another puddle appeared in my garage.
Business response:
Thank you for bringing this to our attention. This is not the level of service we aim to provide, and we sincerely apologize for the repeated inconvenience and frustration caused. Having to return multiple times for the same issue is unacceptable, especially for something as important as your vehicle’s maintenance. We would really appreciate the opportunity to make this right. Please reach out to us directly so we can ensure the issue is fully resolved and restore your confidence in our service department. Thank you again fo... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,718 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.