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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Improperly done oil change caused oil leakage all over my garage and wasted my time having to back the following day. They blamed it on the guy being “new”. I spent more than 3 total hours over the two days it took to get the oil change done right. Super frustrating and zero attempts of service recovery by the many employees sitting around chatting about their personal lives.
Business response:
We understand how frustrating it must have been to deal with the oil leakage and to return for a second visit. This isn't the level of service we aim to provide, and your experience certainly doesn’t reflect our standards. We’d like to make things right and ensure this doesn’t happen again. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can address your concerns directly.
When I went to go get my license plate I seen my sales men behind employees door with windows I called him to ask where I can get my plate an I just seen him rejected my phone call he didn't look busy I forgot his name
Business response:
Thank you for bringing this situation to our attention. We sincerely apologize for your experience and the lack of communication you encountered while trying to get your license plate. This is not the level of service we strive to provide to our customers. To help us resolve this issue and improve your experience, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. He will be more than happy to assist you and ensure your concerns are addressed. Thank you for your feedback, and w... read more
Awful communication. It took 7 days to do a simple tune up and brake job.
Business response:
We understand how frustrating delays can be, especially with something as important as a tune-up and brake job. Our goal is to provide timely and efficient service, and it seems we fell short in your case. We appreciate your feedback and would like to address your concerns directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com, at your earliest convenience. Your satisfaction is important to us, and we want to ensure we resolve this matter for you.
23 Rogue. Dashlights and radio on and off infrequently. Not resolved. Left car all day. Upset
Business response:
Victoria, we understand how frustrating it must be to have your dashlights and radio continue to act up after leaving your Rogue with us for the day. Your feedback is important, and we want to ensure this is addressed properly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can further discuss the issue and work towards a resolution.
Terrible customer service and prices. No leadership skills from the Gm or service team just completely amazed by the crappy staff behavior.
Business response:
We're disappointed to hear about your experience and take concerns about our customer service and leadership very seriously. We would appreciate the opportunity to address this directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.
Business response:
Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.
Won’t be going back there again. $200 look at my car and diagnosis it and didn’t even turn the light off. Worst service ever.
Business response:
We understand your frustration with the service you received and regret that it did not meet your expectations. We strive to provide high-quality service, and it’s clear we fell short in this instance. We’d like to address your concerns more thoroughly and ensure that any issues are resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He is available to discuss your experience in more detail and work towards a satisfactory resolution.
Brought my car in for an oil change. Whatever the techs did triggered three service alerts on my dash (not there before I came in!) They recorded my mileage wrong on their paperwork. When I came back the one tech working made a lot of excuses. Not reliable despite their name!
Business response:
It's concerning to us that the service alerts appeared on your dashboard and there was a discrepancy with the mileage recorded. We take these matters seriously and want to address them promptly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com or 602-847-8536. He will be happy to look into this further and ensure we resolve any outstanding concerns.
Terrible sales, terrible service. Wouldn't recommend. Terrible overall. Not again. Over 40 days to get service from initial sale.
Business response:
We understand how frustrating it must be to have such a prolonged wait time. Your satisfaction is incredibly important to us, and we would like to address your concerns directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss your experience in detail and work towards a resolution. We appreciate your patience and hope to have the opportunity to make things right.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.