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Reliable Toyota
- Car Dealers
- Springfield, MO
About this business
Location details
3521 East Sunshine, Springfield, MO, 65809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Beware!! Bad reviews on BBB as well Beware!!!!! Bad Rating with the Better Business Burrow as well!!! They do not even deserve a star but since that is the lowest I can go!! My son went and bought a truck from them and put a large amount of money down. He was told he was approved. He drove it off the lot with a signed contract and had it in his possession for 25 days. During this time there was not any contact from the dealership or finance company. The title with his name on it with the title company was received in the mai... read more
Jack Dugger I just bought my second car from Reliable Toyota about a month ago and was pretty disappointed in the service this time around. I have been trying to get a hold of my salesman, Jack, for the last month because no one has contacted me about making an appointment to buff out the paint on my Camry since it had scratches on it when I purchased it. I understand that the guy who does this job is pretty busy but no one has even contacted me to make an appointment with him. My salesman when I bought my first car, Ian, se... read more
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-655-9507 as soon as possible.
They will lie to your face - with impunity. 2021 Toyota purchased 10/14/20 - Been waiting for a call back from Customer Relations B4 writing this but after 14 days of refusal to contact me -- here it goes. Everything was fine till the finance guy steps in. I m a believer in Extended Warranties so I guess that made me an easy target.. First thing I let him know is I have no interest in the paint protection. This gave the "expert in deception" heads up to know how to proceed. He concentrate's on the MPP (third party-not Toyota... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person's experience is unique and would like to address your comments on a more personal level. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-889-9000 as soon as possible.
You’ll walk away feeling victimized. These men are not your friends. Every word from their mouth is a well crafted manipulation. You think you can withstand their tactics? They will get you to where you sign the purchase agreement and then they will make you wait through hours and hours of stall tactics until you are so exhausted you will buy the extended warranty, use their financing, and lose all joy for your new purchase. These men xxxx the reputation of Toyota. Go anywhere but a Reliable or Berkshire dealer.
Business response:
We are sorry to hear about your experience. Our goal is to offer the highest level of satisfaction and provide a positive experience for every customer. The staff at Reliable work hard to earn our customers business and future business. Please reach out to us so we can understand why your experience was not satisfactory. Give us a chance to find out what went wrong and correct it for you. Contact our Marketing Director, Lincoln Whisler at 417-889-9000.
BEWARE Our Prius V, purchased used two days ago at Reliable Toyota, having been driven a total of 86 miles, broke down on a dangerous overpass in Springfield, on the way to the church where my wife was preaching. A Good Samaritan gave my wife a ride to church, while I awaited the tow truck. Perhaps we should have been more suspect of Reliable's "Certified" process when we test drove the car and the windshield washer fluid was totally out. (We stopped and put a gallon into the test car!) Beware of buying a used car from Relia... read more
Business response:
We are so sorry you have been experiencing issues with your vehicle you purchased a few days ago. We would like to go over the vehicle's report with you so we can get to the bottom of what may be causing these problems with your vehicle. Please contact Lincoln Whisler at 417-429-4496 at your earliest convenience.
Lost Customer The building was nice, and the waiting room had a nice selection of snacks, but I was not there for a snack. I was there to purchase a new car, and they fell very short on that. For starters, they ran my credit after I went and looked at the car the first day even though I told them not to until I had discussed with my wife. After talking to people at work, it sounds like they do this often. Then after going back and forth for 2 weeks we finally agreed on a price that I liked. The truck was scratched though so ... read more
Business response:
Hello, we are disappointed to learn we were unable to help you with your recent purchase. Our team wouldn't raise prices after agreeing to a lower price... unless services, parts or warranties were performed and agreed upon. We have looked back at our recent records and can't find any notes or calls that match this issue. Can you reach out to us to we so we can look at what happened on our end? Please reach out to Lincoln Whisler at 417-429-4496.
Bought a rav4 Bruce Smith was the best car salesman I’ve ever worked with. I didn’t feel pushed to get anything that I didn’t want, and I felt that he truly had my best interests in mind. I would D E F I N I T E L Y go back to him and would send everyone to him.
New Sienna Van Thank you to Randy Tan for all his help in purchasing our new 2018 Toyota Sienna Van. We love it!!! He did everything he could to help make this a smooth transaction!!
Reliable Toyota in Springfield, MO I would like to thank Gavin Green and Jason Moon for their patience and kindness during my recent purchase of a 2017 Rav 4. They tried to accommodate me in every way possible. I look forward to working with them for the duration of my contract.
Frequently asked questions about Reliable Toyota
How is Reliable Toyota rated?
Reliable Toyota has a 4.9 star rating with 25,994 reviews.
When is Reliable Toyota open?
Reliable Toyota is open now. It will close at 8:00 p.m.