Reliable Toyota Parts

Steve J. 

on Yelp

11 years ago

My experience today at Reliable Toyota was terrible. I waited in the showroom for over an hour while they tried to appraise my trade in. Every 15 mins the sales man would come and tell me the person he was looking for was busy or missing, so it was taking a little longer. After an hour and a half of waiting I finally got an appraisal, which was $1500 lower than any of the 6 other dealerships that I had been to in town. To do the appraisal I had to hand over my keys and title. At this point they offered me a test drive. When ... read more

Steven E. 

on Yelp

11 years ago

Got an oil change with the $10 rebate special, but the service people fail to tell you that the rebate is made out to Reliable Toyota and expires 6 months from the time you got your oil changed. This rebate is absolutely worthless to me because I don't put on 5,000 miles in 6 months. I may get up to 3,500 mile or so. The rebate should at least be good for a year. I've never in my life got a rebate that was not made out to me. Pretty sneaky on Reliable Toyota's part not disclosing this info beforehand. I'll change my own oil ... read more

James S. 

on Yelp

11 years ago

I waited approximately 4 hours to order a rim for my Prius. I had to argue that I did not want the rim repaired but wanted a new one. My rim was damaged and no one could tell me how it could of happened. The tire was not damaged and the car dId not vibrate. I agreed to pay for the rim if Toyota would not. This was not my dealership. I was on vacation in Branson and after talking to Toyota customer service I can not say much for their total care program. Over all a bad experience with this dealer. I am still waiting f... read more

Stefanie B. 

on Yelp

11 years ago

Horrible customer service. Tried for over a week to get info on my trade value over the internet. Sent pics, and emails. Was told will get back to you several times. I live 100 miles away, so it is best for me to utilize the internet. I can only deduct that they either don't want my business because I live out of state, or because I am a woman. Awful!!! 

Lynda A. 

on Yelp

11 years ago

In December 2011, my husband and I purchased another new 2012 Toyota Sienna. This is my 5th new Toyota and I have always loved your products. Every Toyota that I have owned has been well worth the cost, retained their resale value and very dependable. I have convinced many family members and friends to purchase Toyotas. Previously (3 times), I had taken the vehicle to your dealership in Fayetteville, AR (which is where we purchased the vehicle and I highly recommend) and have been complaining about the headlights not pr... read more

Tim F. 

on Yelp

11 years ago

Ok so we decided we wanted a Rav4, we went and test drove one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they wanted to go get it and sell it to us or should I go up there to buy it. I really wish I had gone up there. They went and got it for us so you would think this would go pretty easy and quick, we were there FIVE hours. The negotiations were SOOOOO painful, we did not get anything close to what we felt was fair on trade va... read more

Scott N. 

on Yelp

12 years ago

My wife and I purchased a new vehicle for her here two years ago, and we lucked out that time by finding a young salesman who had only been there a short time. He hadn't been indoctrinated yet, so he acted as a bridge between us and the sales manager (telling us things he probably shouldn't have) to get the deal done. I had to leave the lot three times to get his sales manager to agree to a decent price, but they worked with us, and I was fairly happy with the outcome. When I went back a few months ago to look at a replacem... read more

Frank B. 

on Yelp

12 years ago

Jim Kaczka Jr. will sell you a call he stole the floor mats and owners manual out of. It's pretty bad when the photos on their website show the floor mats in the car but are gone when you pick the car up. 

John S. 

on Yelp

12 years ago

I am giving them 1 star because my experience was just plain horrible. Now, it may be better for others, but I just did not like it, and here is why: First of all, I went to trade in my car for another used Toyota. I asked them for just some ballpark estimates for the trade-in value of my car, and they absolutely refused to give it to me until I made a decision of what car to buy. Why would I want to lock in to buying a car without knowing how much I am going to pay for it? That's their technique: they want to trap you into... read more