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Renters Warehouse
- Columbia, MD
About this business
Location details
9841 Broken Land Pkwy, Suite 109, Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am pleased with all the services provided by Renters Warehouse. Chris was very clear and concise. A weight has been lifted. Stuart
I would have to say that the communication from my rental manager (Rod Albancis) is atrocious. He does not keep me abreast of anything. Sends generic emails but never returns a call or responds to an email. My renters moved out and I still cannot get ahold of him so I may voice my concerns and to figure out where my keys are. That, in addition to other comms that has broken down through the months. By far the worse customer service. I will make an attempt to sell my house but in the event I do not, I will not use Renter... read more
Business response:
Hi, it appears you have the wrong company. We have nobody bu this name working for us. We're sorry to hear this is your experience but encourage you to reach out to the main office of the location you are working with to get in touch with this person.
This is the worst company I've ever dealt with. It is entirely owner-oriented, prioritizing the interests of property owners to maintain rental partnerships. Once you've rented a property, the company shows little concern for anything beyond collecting rent. Even for simple maintenance requests, you have to submit multiple follow-ups, make numerous calls, and wait at least 10 days--only to have the request either denied or handled with very poor service quality. Property manager Rod is irresponsible person and doesn't care o... read more
Business response:
Hi, I am not sure if this is the right company as we do not have anyone named Rod working here, however, if you have a maintenance concern that you've already placed, please call our main number 410-878-7722 and we can get you connected with the team member who is assigned to your maintenance concern. Please be aware that owners do make all the decisions regarding maintenance, so if an owner denied a maintenance request, we would not be able to push something through if we are not authorized to take care of it. However, if... read more
Ronald Ridgardo is a very unprofessional agent. After I applied for a property, he ghosted me and stopped communicating with me. He doesn't respond to texts, voicemails, or anything else. Over the course of the weeks, I called the office repeatedly to get an update. When it was escalated to the supervisor, he replied that the landlord had my information. I asked again the next morning, and he said the property had been rented. The purpose of this place is to collect application fees. Once the application fees have been colle... read more
Business response:
We see that your application was submitted on 4/17, this review was left one week after the application was submitted. The application company must then run the check and send us the information, this can take 24-48 hours. Additionally, please note that our application instructions state "Renters Warehouse collects data and presents to the Homeowner for review. Renters Warehouse then must wait for the Homeowner’s decision. As soon as a response is received, we will reach out to you. Typically turnaround is 2-4 business days.... read more
Since David responds to negative reviews quicker than his maintenance staff responds to requests, I figured I'd share. I've left the maintenance ID in place but redacted the names and address. In case yelp removes the photo, 43228-1. This is a maintenance request opened 22 days ago where I asked if they could fix a tower bar or if I should hire someone myself. They assigned it to a technician the next day and scheduled "something" for the next day. Since then they have been completely silent. I've checked in multiple times ... read more
Renter's Warehouse has a terrible maintenance team. The communication with maintenance is awful and their response to emergency maintenance requests is not timely in any way. Our hot water heater was out and we waited over a week for someone to even come look at it, our washing machine was out which we also waited a week to be repaired, and our thermostat malfunctioned which we waited for about a week for someone to come look at that too. Not to mention that no one communicated time changes in maintenance appointmnet to us. ... read more
I was with Renter's Warehouse for over ten years and they seemed decent at first but rented my place to Meth Heads and now won't communicate with me at all I am only putting this review out here as a warning to all prospective landlords; run away from Renter's Warehouse. Do not trust these people.
Took my application fee for an apt they already rented very bad business. The agent Rodriguez never communicated with me after taking my money I had to find a number on Google to contact someone.
Business response:
We looked into this situation and when your application was submitted on the property it was not rented. Feel free to contact us at 410-878-7722 for additional details regarding your application. Thank you,
I wanted to check on a repair at one of our rentals, I had open accounting/reporting items, and had other questions about our rental properties. I reached out to Maria Guevarra at Renter's Warehouse... on a SATURDAY! If a client calls me on a Saturday, what do I do? I tend to ignore the call. What did Maria do when I called her? She answered every question, confirmed the repair was complete, researched and answered all of my accounting and reporting questions, and provided entertainment along the way. :) These rental propert... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4 star rating with 589 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open tomorrow at 9:00 a.m.