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Renters Warehouse
- Property Management
- Tempe, AZ
About this business
Location details
1400 E. Southern Ave, Suite B-107, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give 0 stars if I could. This company has been absolutely terrible. My AC broke in July in Phoenix Arizona where the outside temperature is about 116. The inside temperature of my house is 99 degrees. Renters warehouse has been sitting on this issue for 5 days now. They said on day 2 that they would bring portable AC units to help with the heat. It is now day 5 and there has been nothing. My roommates and I have had to call about 20 times each to be met with people who are unwilling to help. They just keep transferri... read more
Business response:
Lindsey, thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you have experienced regarding the broken AC unit in your rental property. As a company, we strive to provide reliable and efficient maintenance services to all our tenants. We understand the urgency of the situation, especially given the extreme temperatures in Phoenix, and we apologize for any delays in addressing your concerns. Rest assured, we are actively working to resolve the issue and provide a suitable so... read more
Worst rental company out there. Unresponsive and incompetent. There are many property managers out there so do yourself a favor and go with someone else. Spent 1 year with these jokers and learn from my mistake, go with pro's not Bozos
Business response:
Michael, thank you for taking the time to rate our services. We would love to hear more about your experience and resolve any of your concerns. Please contact our office at 844-793-4948 and we will be happy to assist you.
I have worked with Renter's Warehouse for over 9 years for my property management needs, and the service was just okay. But, recently I started working with Philip Hamilton and he changed by view of RW. Philip was awesome ~ he always communicated promptly, he was extremely knowledgeable, helpful, etc. Because of Philip, I now will give RW a 5 star rating!
Business response:
Sheryl, it is great to know that Philip was able to provide you with the highest level of service. Our objective is that every client that utilizes our services is able to have a similar experience. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting.
Sheryl Monaco
Business response:
Thank you for rating our business Sheryl. Our corporate goal to provide the best customer service, earning the loyalty and love of every single client. It is truly nice to know that our efforts are paying off. Please don't hesitate to reach out if there is anything you need.
Phillip, went above and beyond to help us secure our rental.
Business response:
Thank you for taking a moment to let us know about your experience with us. We love to hear that Philip went above and beyond when helping you find your new home. Enjoy and please let us know if you need anything.
We met with Jamey Holmes and toured a home that we applied for the next day. We were told that we were the first applicants to apply. After applying Jamey was not communicating with us unless we reached out first. We asked for the status of our application 2-3 days after applying and Jamey responded stating that the landlord prefers a 24 month lease. This was our first time hearing this as it was not mentioned in any of the rental listing ads, or in person during our tour. During the tour we received a checklist of the appro... read more
Business response:
We are so sorry to hear you feel you have been mistreated. Our company has zero tolerance for discrimination of any kind. Training of agents and employees is conducted as a part of the orientation process and is further conducted on an annual basis. In light of the heightened focus on the issue, we want to emphasize that Renters Warehouse does not condone and will not tolerate bias-related acts toward any individual based upon their status as a member of a protected class. We take this very seriously and have investigated yo... read more
Out of the three rental companies we have been with in the Phoenix area / Renters Warehouse was the WORST! We would never use Renters Warehouse again!!! We had to constantly keep contacting them to follow through with the repairs. And we would always get a different person whenever we would follow-up on our problems. Which meant we had to start all over with explaining what our problems were to these different persons! We never had those problems with the other two agencies. We were always assigned an agent who we worked w... read more
Business response:
Dennis, we are sad to hear we did not provide you with the best possible experience. The homeowner determines any and all charges that are assessed during the move out. The disposition manager spoke with you after you had concerns with the charges that the homeowner assessed. You provided our office your written dispute of the security deposit and we sent that to the homeowner for their determination. Upon review, the property owner feels the amounts withheld are justified and no adjustments will be made. We do have a cultur... read more
Filled out a review already
Business response:
Hello Giancarlo, we are sorry to hear that you are unsatisfied. We please contact us at 844-793-4948 and we will be happy to assist you.
First person I did business with hurried me along and wanted me to do what I thought he should have done. I felt he was pushing me to take very low credit worthy people. Said he showed it several times but I had asked him to tell me each time he showed it. I was aware of only 2 times. Darlene was better but I ended up renting to a person with a dog that I was very Leary to do so. But we will see how it turns out.
Business response:
Hello Joan, our rent estate advisors will provide you applications for any parties who have applied to the home. The applicants may have varied credit scores and backgrounds. However, it will be relayed to you so you can make an informed decision on whether to approve or deny an applicant. You mentioned that you accepted a tenant with a pet and you are leary to do so. Typically those who have a pet pay an additional pet security deposit. When the tenant vacates the premises you are able to utilize the security deposit for an... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4.2 star rating with 2,205 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 8:30 a.m.