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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very unorganized, lack of knowledge, extremely rude employees, and a service manager that hides in the back. Note to the owner hire a new service manager. You need a lot of help in your service department.
Business response:
Hello. Please know your feedback is highly valued, and we appreciate you taking the time to share your thoughts. I would like the chance to speak with you about your recent experience with our Service Team regarding the level of customer care and communication you encountered. Kindly reach out to me at a time that is best for you. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Did not address issue after 3 visits.
Business response:
Hello. Customer satisfaction is important to us. I would like to speak with you about your recent experience with our Service Department regarding the diagnostics of your vehicle. Kindly contact me directly at a time that is best for you. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
After bringing my truck off the lift the hit and damaged the transmission with part of the lift leaving Bright Yellow paint. They also tried to tell me I needed a number of repairs that were not necessary. I have been bringing this truck to the dealer ever since I purchased it New and they are the only ones who have service the truck. I brought the damage to their attention and all I got was we will tell them to be more careful.
We had to take our vehicle in multiple times before all the issues were resolved. CHeck engine lights were not reset, little things left undone. Service response and communication was terrible. The service center was never on time for scheduled appointments and took far longer to complete things than expected.
Business response:
Hello. Your feedback is important to us here. I would appreciate the opportunity to speak with you about your recent experience with our Service Department, including the repairs of your vehicle, the quality of communication, as well as the wait time you encountered. Please contact me directly at a time that is best for you. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Sent my Grand Cherokee in for a 4 wheel alignment....with note that the steering wheel is not centered, even though vehicle tracks straight. After it was completed, noticed no change - steering wheel is still off centered. Sent in second time, - this time a report was provided stating that the alignment was the best that could be done, and the off centered steering wheel was to be expected. Had also enquired about the misc. charges of $31.99 - was told it was for state tax on the labor. That's funny, 'coz the state tax rate ... read more
Business response:
Hello. We highly value your feedback and would greatly appreciate the chance to discuss your recent experience with our Service Department. This conversation would focus on the alignment of your vehicle, the cost associated with the repairs, as well as the level of customer care you encountered. Kindly contact me directly at a time that is best for you. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
I had to wait an extra hour because my car was put in the wrong line. They never fill my windshield wiper fluid eve though they are supposed to. It's the small things which make the experience so poor. I assume they get the hard part done correctly, it's this kind of thing which sours the experience.
Business response:
Hello. Your feedback is very important to us. I would like to speak with you about your experience with our Service Team regarding the time taken for your appointment, as well as the windshield wiper fluid for your vehicle. Please reach out to me directly so we may discuss this further. Sincerely, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
The service department was supposed to call me back and didnt!
Business response:
I'm so sorry we didn't reach back out to you. If you can email me I will respond right away. - cdjradvisors@psautogroup.com Thank you!
Price was out of range compared to other places. Price was not realistic.
Business response:
Thank you for sharing your thoughts. If you'd like to discuss our pricing structure further, please reach out to Renton Jeep Ram Dodge Chrysler Fiat directly. We'd value the opportunity to address any concerns.
A complete ripoff - took the car in with a problem with the air suspension - 4 weeks later and $8,000 paid - the car still has major problems. Quoted an additional $3,000 to repair air conditioner after paying $1,000 already - got the local garage too do the same thing for $1,200
Business response:
Hi Rodd, we're disappointed to hear about the level of service you were provided by the team and I'd like to gather more information about your visit if you'd be willing to reach out and discuss further. Isaac Luis-Ruiz Customer Experience Manager iruiz@psautogroup.com
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,634 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is closed now. It will open at 9:00 a.m.