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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
In the interest of improvement. Service and communication lacking. Scheduled and went in for HPFP recall. Other concerns brought up when scheduling the appointment. None were addressed. Informed me all was well. Getting my front end work done at Les Schwab to cure the front end clunck. Doing the rear brake moan kit myself ( falsly told of 60000 mile cutoff for TSB). Ram also quoted 1200$, yes twelve hundred for fluid changes of front, rear diff and transfer case. Ps, truck is under 100000 mile bumper to bumper also have exte... read more
Business response:
Thank you for your feedback, Please reach out to our customer care team directly via email at mroland@psautogroup.com
The car was there for over 7 hours dor a 30 minute oli change, I got my car back witfront Sensors, turn single warning lights! I took it to Puyallup to reset the system, that on top of the driver door handle sounds weird like it been yanked, I should not be dealing with so much problems for an oil change! Unbelievable and NEVER again!
Business response:
Thank you for your feedback, Please reach out to our customer care team directly via email at mroland@psautogroup.com
I was there for about an hour and a half to change a bad wheel sensor. The bill was $616. What can I say?
they tried to hold my car hostage by telling my wheel was to damaged to drive. nothing was wrong with my wheel, they just wanted me to do repairs. shady deal all around
Business response:
I'm sorry to hear that you had a negative experience with our product/service. We value all of our customers' feedback, even if it's not what we want to hear. We take your concerns seriously and would like to see if there's anything we can do to make things right. Please reach out to our customer service loyalty team so we can work together to address your specific concerns and improve our overall service.
Since this location has changed from Car Pros to Renton Chrysler the service is absolutely horrible. Only reason I go there is because it is close. I was looking to get Ram but because of their service I went over to Good Chevrolet. We were going to upgrade our Durango to a newer one but we are now going to get a Tahoe. I had bought 3 Durangos in the last 10 years but because of the service I will never spend money on Dodge products
Business response:
Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us was not up to your expectations. We take all feedback seriously and would like to learn more about what went wrong so that we can improve our service. If you could please provide us with more details about your experience, we would be happy to address any concerns you may have and work towards a resolution. We value your business and hope to have the opportunity to make things right by upgrading your Durango. Thank you again ... read more
Dropped the truck off and signed the authorization to perform the service. The Service advisor called an hour later telling me that the cost will be $ 1000.- more than the quoted $ 1452.- picked up the truck that afternoon just to find oil, transmission and transfer case fluids thru out the engine compartment and underneath the truck. I will not return to that dealership!!!
ABSOLUTELY HORRIBLE DO NOT GET YOUR CAR SERVICED AT CDJR THIS IS YOUR WARNING!!!
Pricing is very confusing. Went in for 60k service and was told $1297. What they didn't say that just getting the standard work done (oil change, spark plugs, tires rotated, filters changed etc.) was going to be an additional $1200. $2300 later and I couldn't afford the brakes and coolant flush (which would've been an additional $1700. When cost is going to likely double this should be explained upfront. Side note- went and had my brakes quoted at several places and the most expensive was 1/2 what the dealership was charging... read more
Business response:
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with the pricing and that you felt like you were being taken advantage of. We strive to provide transparent and fair pricing to all of our customers, and we apologize if we fell short in your case. We appreciate your feedback as it helps us improve our practices and ensure that we're providing the best possible service to our customers. If there's anything we can do to make it right, please don't hesitate to reach out to us. Thank y... read more
Brought my vehicle in, back in November before Thanksgiving for routine maintenance and because of an undiagnosed problem I was having. It is a warranty repair and they needed to order the part. They told me they would contact me once the part arrived. Didn't hear back for almost 3 weeks so I called. They claimed they called me; I have no voicemails from them. Anyway I scheduled an appointment a few days before Xmas, time was of the essence. Dropped the car at 10amcalled at 4pm to see if it was ready because they said it be ... read more
Business response:
Thank you for taking the time to share your experience with us. We're sorry to hear that you had a frustrating experience with the service department. We understand that you were hoping to have your vehicle repaired promptly, and we apologize for the delay caused by the part not being available. We also apologize for any communication issues you experienced and that you didn't receive a call back from the GM. We strive to provide the best possible service to our customers, and we're sorry that we fell short in your case. We ... read more
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,634 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is open now. It will close at 8:00 p.m.