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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had to wait an extra hour because my car was put in the wrong line. They never fill my windshield wiper fluid eve though they are supposed to. It's the small things which make the experience so poor. I assume they get the hard part done correctly, it's this kind of thing which sours the experience.
Business response:
Hello. Your feedback is very important to us. I would like to speak with you about your experience with our Service Team regarding the time taken for your appointment, as well as the windshield wiper fluid for your vehicle. Please reach out to me directly so we may discuss this further. Sincerely, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
The service department was supposed to call me back and didnt!
Business response:
I'm so sorry we didn't reach back out to you. If you can email me I will respond right away. - cdjradvisors@psautogroup.com Thank you!
Price was out of range compared to other places. Price was not realistic.
Business response:
Thank you for sharing your thoughts. If you'd like to discuss our pricing structure further, please reach out to Renton Jeep Ram Dodge Chrysler Fiat directly. We'd value the opportunity to address any concerns.
A complete ripoff - took the car in with a problem with the air suspension - 4 weeks later and $8,000 paid - the car still has major problems. Quoted an additional $3,000 to repair air conditioner after paying $1,000 already - got the local garage too do the same thing for $1,200
Business response:
Hi Rodd, we're disappointed to hear about the level of service you were provided by the team and I'd like to gather more information about your visit if you'd be willing to reach out and discuss further. Isaac Luis-Ruiz Customer Experience Manager iruiz@psautogroup.com
Dee was the only part about this service experience that salvaged any faith I have in this service department. Otherwise it would be no stars if that is possible.
Business response:
I'm sorry to hear about your experience with us, but we're delighted that our advisor was providing a supportive experience. I'd like to hear a bit more about your visit if you'd like to connect and address any issues-- we appreciate your feedback. Isaac Luis-Ruiz Customer Experience Manager iruiz@psautogroup.com 425-276-8582
1) After an hour and a half (which was the estimated time you gave me when I checked in for my appointment), you said it would be only a few more minutes. 35 minutes later I was still waiting, couldn't find you, so another employee texted you to come to your desk. In the meantime, my car was finished and had been sitting outside for quite some time. So, what I was told would be "a few more minutes" turned out to be an additional 40 minutes. That's a lot. 2) Your sticker for the next oil change says it is due in 5,000 miles. ... read more
Business response:
Hello. Your feedback is important to us, and I would appreciate the opportunity to speak with you about your recent experience with our Service Department regarding the wait time that you encountered, the level of customer care and communication that you were provided with, and the matter of the service reminder sticker. Could you kindly contact me directly at a time that is best for you? I look forward to speaking with you. Best Regards, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-... read more
Service was not completed on this day, also damaged my driver side door. was told id have a different advisor AND technician only to have the same people. Very Uncouth of you
Business response:
I'm sorry to hear about your experience with Renton Jeep Ram Dodge Chrysler Fiat. Please reach out directly so we can look into this situation and assist you further. Isaac Luis-Ruiz iruiz@psautogroup.com (425) 276-8582
Good customer facing experience with Kirk, somewhat disappointing experience with changing ETAs on service, and resulting service having a loose bolt that resulted in unsafe vehicle behavior. In the end they found the bolt when I brought the vehicle back in and all is well, but definitely took effort to keep on top of things.
Business response:
We appreciate your feedback on the service experience at Renton Jeep Ram Dodge Chrysler. It's great to hear about the good interaction with our team despite some challenges. Would you reach out so we can further discuss and address these issues?
Absolutely terrible customer service. Incompetence would be one thing, but the aporable way in which we were ignored and my car was left sitting for WEEKS untouched was intentional. They refused to acknowledge, lookup, and communicate with the extended warranty that they sold me... Funny since other Jeep dealerships have no problem seeing the warranty in their own system. When they FINALLY did contact the warranty provider, they threw my car in the back of the lot until I went in in person to confront them. For an issue that... read more
Business response:
Hello. Your feedback regarding your experience with our Service Team is important to us. I would like the opportunity to speak with you about the subsequent wait time that you encountered for the repairs of your vehicle and the recurring matter. It would be much appreciated if you would kindly contact me directly at a time that works best for you. Thank you, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,671 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is open now. It will close at 8:00 p.m.