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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Dee was the only part about this service experience that salvaged any faith I have in this service department. Otherwise it would be no stars if that is possible.
Business response:
I'm sorry to hear about your experience with us, but we're delighted that our advisor was providing a supportive experience. I'd like to hear a bit more about your visit if you'd like to connect and address any issues-- we appreciate your feedback. Isaac Luis-Ruiz Customer Experience Manager iruiz@psautogroup.com 425-276-8582
1) After an hour and a half (which was the estimated time you gave me when I checked in for my appointment), you said it would be only a few more minutes. 35 minutes later I was still waiting, couldn't find you, so another employee texted you to come to your desk. In the meantime, my car was finished and had been sitting outside for quite some time. So, what I was told would be "a few more minutes" turned out to be an additional 40 minutes. That's a lot. 2) Your sticker for the next oil change says it is due in 5,000 miles. ... read more
Business response:
Hello. Your feedback is important to us, and I would appreciate the opportunity to speak with you about your recent experience with our Service Department regarding the wait time that you encountered, the level of customer care and communication that you were provided with, and the matter of the service reminder sticker. Could you kindly contact me directly at a time that is best for you? I look forward to speaking with you. Best Regards, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-... read more
Service was not completed on this day, also damaged my driver side door. was told id have a different advisor AND technician only to have the same people. Very Uncouth of you
Business response:
I'm sorry to hear about your experience with Renton Jeep Ram Dodge Chrysler Fiat. Please reach out directly so we can look into this situation and assist you further. Isaac Luis-Ruiz iruiz@psautogroup.com (425) 276-8582
Good customer facing experience with Kirk, somewhat disappointing experience with changing ETAs on service, and resulting service having a loose bolt that resulted in unsafe vehicle behavior. In the end they found the bolt when I brought the vehicle back in and all is well, but definitely took effort to keep on top of things.
Business response:
We appreciate your feedback on the service experience at Renton Jeep Ram Dodge Chrysler. It's great to hear about the good interaction with our team despite some challenges. Would you reach out so we can further discuss and address these issues?
Absolutely terrible customer service. Incompetence would be one thing, but the aporable way in which we were ignored and my car was left sitting for WEEKS untouched was intentional. They refused to acknowledge, lookup, and communicate with the extended warranty that they sold me... Funny since other Jeep dealerships have no problem seeing the warranty in their own system. When they FINALLY did contact the warranty provider, they threw my car in the back of the lot until I went in in person to confront them. For an issue that... read more
Business response:
Hello. Your feedback regarding your experience with our Service Team is important to us. I would like the opportunity to speak with you about the subsequent wait time that you encountered for the repairs of your vehicle and the recurring matter. It would be much appreciated if you would kindly contact me directly at a time that works best for you. Thank you, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
Took it in for routine service and a recall. Tech with a grudge? They heavily damaged inside of both front doors and scratched paint along door and on outside back passenger door. They obviously just ripped my front seats out to deal with the wiring for the recall with zero regard then didn't even put them back in properly. Driver seat was loose and the passenger seat is misaligned! They even screwed down my phone cord next to the hardware, impossible to believe they didn't notice a white cord on black interior. Despite the ... read more
Business response:
Hello, we take our customer feedback very seriously and would like the opportunity to learn more about your overall service experience. Can you please contact me at your earliest convenience? -Best, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
My initial reservation was made for the wrong day. When I showed up on a Monday, which is the only day I would make an appointment as I am always off work, I was told my reservation was for Wednesday. No way I made it for Wednesday but I also had no confirmations from you on it. Picking up my vehicle was an issue. My rep was busy with someone in front of me, no big deal. The other 2 employees working there wouldn't acknowledge me for 20 minutes. Once one of them looked up he did a half assed search for my paperwork on my rep... read more
Business response:
Hello, Thank you for your feedback. I would like the opportunity to speak with you about your experience with our Service Team regarding your scheduled appointment and the level of customer service received. Could you please reach out to me directly at your earliest convenience using your preferred method of contact so we can discuss this? Best, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong, mchong@psautogroup.com, (425) 430-1000
Took my car in for a routine oil change and an open recall. They heavily damaged the inside of both driver and passenger side doors and scratched the outside of my drivers side removing the seats for whatever the recall was. My seats were not put back in properly and became loose while I was driving. They said they would make it right by ordering replacement panels but haven't heard anything and now, my car drives incredibly rough. I'm sorry I took my car there.
Business response:
Hello. We take our customer feedback very seriously and would like the opportunity to learn more about your overall service experience. Can you please contact me at your earliest convenience? -Best, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
Didn't like the fact that they refused to swap out my radio, that was defective from the factory, because I was a few months past a 2 year warranty.
Business response:
Hello. We value your feedback about your service visit. Your feedback is valuable to us, and we are interested in learning more about your experience with a radio replacement. Please contact us directly to discuss this. Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,634 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is closed now. It will open at 9:00 a.m.