Residence Inn Phoenix Chandler/South

Verified traveller 

on Expedia

7 years ago

Beautiful location. Nice hotel. I think they still have some improving to do.The description of the room says sofa bed. It is not a sofa bed it was just a sofa. that was an inconvenience for the three days I stayed there. The cleaning staff is hit-or-miss. I came into someone else's dry cleaning hangers in the closet and one day they made the bed but didn't leave shampoo, the next day they left shampoos but didn't make any of the beds. 

Verified traveller 

on Expedia

7 years ago

I was charged in full for the room by expedia and a deposit was required. I remember agreeing to the insurance for cancellation but i also selected not to charge me for tge room knowing there was going to be a deposit. I was able to check in early (about 1030 if i recall correctly) which was nice because our itinerary said 3pm check in time. We ended up liking the area and our room so much DESPITE THE OUTSIDE PATIO MUSIC EXTREMELY LOUD AT 7AM.... Totally killed the view. Id rather seen the construction and had a silent morni... read more

Verified traveller 

on Expedia

7 years ago

This is a six months old hotel. Although it is part of Marriott, we didn't see Marriott's years of experience. This property needs a better management, They don't have safes in rooms. You have to leave valuables, laptops, tablets etc in the room without locking. We requested a safe in our room. They refused it. We had to carry everything with us when we are not in the room. Very limited breakfast menu.