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Residence Inn Phoenix Chandler/South
- Hotels
- Chandler, AZ
About this business
Location details
2727 W Queen Creek Rd, Chandler, AZ, 85248, United States
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Not sure if they properly cleaned the rooms and vacuumed as there was women's hair on the carpet and we also found a pill on the floor which wasn't ours. The oven in the kitchen wasn't working so they could not provide any kind of food to eat. The pool also seemed quite small for the size of the hotel, especially considering how hot it gets in Chandler. Other than that, it was a nice hotel.
Business response:
Good Morning! Thank you for your review and feedback regarding your recent stay with us. While I'm happy to see that we exceeded your overall expectations, I wanted to apologize for the frustrations you experienced and will work to improve on these areas. We hope to be at your service again should your travels bring you back to Chandler! Regards, Chris Racanelli | General Manager Residence Inn by Marriott Phoenix Chandler/South
The room was clean, but service was okay. They did not clean rooms while we were there, they did not deliver linens, pick up trash. The most issue was breakfast. You had to had to get up and pick up breakfast very early. The staff was very good and friendly.
The included breakfast was very limited with few items
Ill never stay at this residence inn again. This hotel is very noisy, the staff was ok, but i put in a special request and none were granted as i needed thebthings requested. Worst hotel stay i have ever had.
Business response:
I just wanted to reach out and thank you for taking the time to complete the survey regarding your stay with us. I appreciate your honest feedback and have discussed it with the appropriate department to help keep our hotel in tip top shape. Should you have any questions, please don't hesitate to reach out to me. Thank you for staying with us. Sincerely, Dannielle Rico | Front Office Manager | Residence Inn by Marriott Phoenix Chandler/South
No limpiaron nuestro cuarto, y nos ticaron a la puerta para pedirnos que salieramos antes de la hora de check out
Business response:
Dear Brian, Thank you for your feedback from your stay recent stay at RI Chandler. We have shared your feedback with our department managers to ensure these issues do not occur in the future. We sincerely apologize for any inconveniences this has caused.
Better places to stay locally Not sure why there is a surprise daily parking fee. Most reception or breakfast options were late and/or included burnt or limited items.
Disappointing Experience for Premium Price Very disappointing experience at this hotel. Paid extra for a “lake view” which was a pathetic side canal only visible from the small window in the living room. Housekeeping never came to turn down our bed or restock our shampoos. PARKING COSTS EXTRA but that is mentioned nowhere on hotels.com or anywhere else?? We visited this area for our mini-honeymoon and it was a major buzzkill to what was an amazing wedding week.
Frequently asked questions about Residence Inn Phoenix Chandler/South
How is Residence Inn Phoenix Chandler/South rated?
Residence Inn Phoenix Chandler/South has a 4.4 star rating with 923 reviews.
When is Residence Inn Phoenix Chandler/South open?
Residence Inn Phoenix Chandler/South is open now. It is open 24/7.