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Residence Inn Phoenix Chandler/South
- Hotels
- Chandler, AZ
About this business
Location details
2727 W Queen Creek Rd, Chandler, AZ, 85248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 12:00 p.m. | |
| Tue | 4:00 p.m. to 12:00 p.m. | |
| Wed | 4:00 p.m. to 12:00 p.m. | |
| Thu | 4:00 p.m. to 12:00 p.m. | |
| Fri | 4:00 p.m. to 12:00 p.m. | |
| Sat | 4:00 p.m. to 12:00 p.m. | |
| Sun | 4:00 p.m. to 12:00 p.m. |
I love the size of the room along with spacious computer table and a nice small kitchen with counter space. Heating control is good and tolerable with noise level. I was surprised to find garbage in kitchen was not emptied prior to our check-in. Hot water in shower was either too hot or not hot at all.
Complimentary breakfast was many times out of cutlery or dishes. Decaf coffee was often cold and not fresh
The breakfast was not very good, not what we are used to. Soggy breakfast sandwiches was the main issue.
The suite was fine except there was no hairdryer, hot water in shower was iffy, room was not made up after one day and fire alarm went off two days in a row at 6:00 AM and they refused to comp the room due to it being booked on Expedia. Would not go back.
Business response:
Hi Michael,Thank you for taking the time to review your stay with us. While I wish your feedback was more on the positive side, I do appreciate your comments as they allow us to become better and apologize for the frustrations caused during your stay with us. We will use your comments as a way to improve and hope to be given a second chance next time your travels bring you to Chandler.
customer serves was terrible and bathroom was dirty
Business response:
Alexander, we are very sorry about your bad experience with us, this will be based on to management so we can address this issues.
They did not come and replace my towels or make my bed i had to reuse the wet towels from that morning, I’m not sure why they were still wet
Not sure if they properly cleaned the rooms and vacuumed as there was women's hair on the carpet and we also found a pill on the floor which wasn't ours. The oven in the kitchen wasn't working so they could not provide any kind of food to eat. The pool also seemed quite small for the size of the hotel, especially considering how hot it gets in Chandler. Other than that, it was a nice hotel.
Business response:
Good Morning! Thank you for your review and feedback regarding your recent stay with us. While I'm happy to see that we exceeded your overall expectations, I wanted to apologize for the frustrations you experienced and will work to improve on these areas. We hope to be at your service again should your travels bring you back to Chandler! Regards, Chris Racanelli | General Manager Residence Inn by Marriott Phoenix Chandler/South
Frequently asked questions about Residence Inn Phoenix Chandler/South
How is Residence Inn Phoenix Chandler/South rated?
Residence Inn Phoenix Chandler/South has a 4.4 star rating with 848 reviews.
When is Residence Inn Phoenix Chandler/South open?
Residence Inn Phoenix Chandler/South is open now. It will close tomorrow at 12:00 p.m.