Sculpting Customer Experiences with Birdeye
Company Snapshot
SEV stands as a leading provider of premium medspa services. Established in California, SEV has successfully extended their presence nationwide. Their offerings include cutting-edge laser hair removal services, complemented by a comprehensive suite of treatments, including Botox, dermal fillers, skin tightening, and body contouring. With a customer-centric approach, their advanced technology, extensive services, and dedicated team prioritize the well-being of those they serve.
- 33 locations
- February 2019
"No other tool has helped us generate as many reviews as Birdeye.”
Background
SEV is the top choice for premium medspa services, blending cutting-edge aesthetic technology with accessibility. Rooted in a commitment to excellence, SEV focuses on understanding their customers and refining targeted marketing campaigns. SEV maximizes the impact of Birdeye's suite of tools, seamlessly integrating Reviews, Ticketing, and Insights to ensure a refined and efficient customer experience.
Revitalizing SEV’s Communication Strategy
With Birdeye, SEV seamlessly enhanced their traditional email review requests by incorporating SMS outreach. This strategic integration led to a significant surge in review generation, marking a noteworthy shift in customer engagement. The directness of SMS communication not only doubled the monthly volume of reviews but also fostered a more immediate, personalized connection with clients.
Incorporating SMS into the review request process reflects their dedication to meeting modern communication preferences and evolving trends. The positive outcomes emphasize the significance of diversifying engagement channels and highlight the transformative impact of SMS within broader review generation strategies.
"Before Birdeye, we were using emails as the only channel of review requests. After implementing SMS requests through Birdeye, we saw immediate results and doubled the number of reviews we're generating on a monthly basis."
Seamless Processes with Automation
SEV has strategically embraced Birdeye's AI automation, revolutionizing their feedback process and elevating customer experiences to new heights. With tailored triggers for requests and seamless integration of AI, SEV efficiently reaches customers across various touchpoints, valuing every review, whether digital or face-to-face. This new approach not only boosts SEV's online visibility but also helps strengthen its bond with valued customers. With Birdeye's AI automation, SEV Laser ensures personalized, real-time engagement, exceeding traditional standards and solidifying their position as a customer-centric leader in the medspa industry.
Since partnering with Birdeye, SEV has seen the following review success:
- 300k Review Requests Delivered
- 11.8k new Google reviews
- 1,650% increase in reviews
- 4.7 average star rating on Google
- 99% Google response rate
"The Birdeye team helped us with customized triggers for feedback requests, streamlining the process for our customers with meaningful impact. Customers valued the personalized approach, resulting in increased valuable feedback and enhanced overall satisfaction.”
Building Loyalty through Feedback
Customer loyalty is a core priority for SEV, and Birdeye plays a central role in making it happen. With Birdeye Reviews and Ticketing, SEV can identify and address negative feedback in real time, ensuring concerns are acknowledged quickly and resolved with care. This approach reinforces SEV’s commitment to providing personalized solutions for every client.
To further streamline responses, Birdeye’s Reviews can now automatically draft brand-safe replies that adapt to a business’s tone and apply guardrails for compliance, making it easier to scale engagement without sacrificing authenticity.
By combining responsive feedback management with the option to layer in AI capabilities over time, SEV not only retains more customers but also creates pathways for them to become advocates who value the brand’s proactive, personalized approach.
Putting Insights to Work
Leveraging Birdeye Insights, SEV conducts in-depth performance analysis across its locations, gaining a real-time, nuanced understanding of customer experience and operational quality. Leadership and local teams rely on customizable reports and intuitive dashboards to discern which branches are excelling and where targeted coaching can elevate performance.
Birdeye offers even more advanced AI-powered capabilities to enhance this, including Industry & Location Benchmarking, which allows organizations to compare performance against peers and pinpoint areas for improvement. And the advanced Birdeye Score, Sentiment Score, and AI-driven Smart Recommendations streamline what can be overwhelming data into actionable insights.
These capabilities enable teams to spot sentiment trends, track reputation, measure discoverability, and execute solutions, turning raw insight into prioritized, swift action.
"Birdeye Insights has given us an exceptionally valuable understanding of our customer sentiment. The ability to analyze specific keywords and categorize them in a way that works for our brand has been instrumental in our data strategies.”
Strategize with Birdeye
SEV prioritizes streamlined options by leveraging Birdeye’s automation and AI-driven products for real-time customer sentiments. Teaming up with Birdeye has not only improved customer satisfaction but also supported their commitment to building loyalty and delivering a customer-centric experience. Start strategizing with Birdeye today!
Schedule a demo, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com.
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
