Sculpting Customer Experiences with Birdeye
Company Snapshot
SEV stands as a leading provider of premium medspa services. Established in California, SEV has successfully extended their presence nationwide. Their offerings include cutting-edge laser hair removal services, complemented by a comprehensive suite of treatments, including Botox, dermal fillers, skin tightening, and body contouring. With a customer-centric approach, their advanced technology, extensive services, and dedicated team prioritize the well-being of those they serve.
- 33 locations
- February 2019
"No other tool has helped us generate as many reviews as Birdeye.”
Background
SEV is the top choice for premium medspa services, blending cutting-edge aesthetic technology with accessibility. Rooted in a commitment to excellence, SEV focuses on understanding their customers and refining targeted marketing campaigns. SEV maximizes the impact of Birdeye's suite of tools, seamlessly integrating Reviews, Ticketing, and Insights to ensure a refined and efficient customer experience.
Revitalizing SEV’s Communication Strategy
With Birdeye, SEV seamlessly enhanced their traditional email review requests by incorporating SMS outreach. This strategic integration led to a significant surge in review generation, marking a noteworthy shift in customer engagement. The directness of SMS communication not only doubled the monthly volume of reviews but also fostered a more immediate, personalized connection with clients.
Incorporating SMS into the review request process reflects their dedication to meeting modern communication preferences and evolving trends. The positive outcomes emphasize the significance of diversifying engagement channels and highlight the transformative impact of SMS within broader review generation strategies.
"Before Birdeye, we were using emails as the only channel of review requests. After implementing SMS requests through Birdeye, we saw immediate results and doubled the number of reviews we're generating on a monthly basis."
Seamless Processes with Automation
SEV has strategically embraced Birdeye's automation, revolutionizing its feedback process and elevating customer experiences to new heights. With tailored triggers for requests and seamless integration of digital and manual approaches, SEV efficiently reaches customers across various touchpoints, valuing every review, whether digital or face-to-face. This new approach not only boosts SEV's online visibility but also helps strengthen its bond with valued customers. With Birdeye's automation, SEV Laser ensures personalized, real-time engagement, exceeding traditional standards and solidifying its position as a customer-centric leader in the medspa industry.
Since partnering with Birdeye, SEV has seen the following review success:
- 11.8k new Google reviews
- 1,650% increase in reviews
- 4.7 average star rating on Google
- 99% Google response rate
"The Birdeye team helped us with customized triggers for feedback requests, streamlining the process for our customers with meaningful impact. Customers valued the personalized approach, resulting in increased valuable feedback and enhanced overall satisfaction.”
Building Loyalty through Feedback
Promoting customer loyalty is a core focus for SEV, and Birdeye stands as a crucial ally in achieving this goal. SEV employs Birdeye Reviews and Ticketing to address negative feedback while navigating feedback management. This approach ensures timely responses to customer concerns, underlining SEV's dedication to personalized solutions.
Birdeye's arsenal of personalized templates furthers SEV's ability to transform negative experiences into positive outcomes. Through empathetic and tailored responses, SEV turns potential issues into opportunities for connection and improvement.
By consistently prioritizing the resolution of concerns, SEV not only retains customers but also transforms them into brand advocates who appreciate the proactive and personalized approach to feedback management.
Putting Insights to Work
Leveraging Birdeye Insights, SEV conducts in-depth performance analysis, gaining valuable insights into each location and ensuring a sophisticated approach to meet diverse client needs. Birdeye's AI-driven sentiment analysis goes beyond surface-level metrics, uncovering underlying customer sentiments through trending keywords and topics. With a granular understanding, SEV can pinpoint specific areas needing attention, enabling proactive resolution of concerns and continual enhancements of the overall customer experience.
"Birdeye Insights has given us an exceptionally valuable understanding of our customer sentiment. The ability to analyze specific keywords and categorize them in a way that works for our brand has been instrumental in our data strategies.”
Strategize with Birdeye
SEV prioritizes streamlined options by leveraging Birdeye’s automation and AI-driven products for real-time customer sentiments. Teaming up with Birdeye has not only improved customer satisfaction but also supported their commitment to building loyalty and delivering a customer-centric experience. Start strategizing with Birdeye today!
Schedule a demo, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com.
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
