‘The One’ Survey: How consumers choose service providers
Today's consumers crave meaningful connections. They seek a trusted partner, not just in their personal lives, but also with the services they rely on. That personal connection drives 54% of consumers to have higher expectations of quality customer service from small, local businesses.
For any business to stand out and become their "go-to" provider, they must go beyond basic service. Deliver an exceptional omnichannel experience wherever your customers choose to connect.
Our data-driven report unlocks the secrets to unwavering loyalty, from first contact to after-sales service. Inside, you’ll find out where the most significant opportunities exist to surprise and delight your customers, backed with real consumer insights.
In this guide, you’ll learn:
- Why 38% of consumers say it’s just as hard or harder to “break up” with their preferred service provider
- Why 29% of consumers don’t have any service provider that they consider “The One”
- The strategic implications of 64% of consumers’ willingness to leave positive reviews
- And More
Birdeye gets you real results that help you be found
- +400%
- +440%
- +450%
Data is from over 100,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
