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Right Now Heating, Air Conditioning & Plumbing
- Heating & Air Conditioning/HVAC
- Caldwell, ID
About this business
Location details
212 Evans St, Caldwell, ID, 83605, United States
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My biggest regret. I called them to get my a/c working. They charged me $684 for a capacitor condenser that costs under $100. I had two other reputable vendors come out. They both said they would have saved me over $400 from what they charged. Their prices are outlandish, service is poor and all they want to do is sell you a new system. Even the parts they use are inferior. Save yourself a lot of money and don't use them. I wish zero stars were an option.
This company charged me $763 to replace a $20 capacitor in my AC unit which took the technician about 10 minutes to install.Furthermore, they misdiagnosed the problem with our furnace/air handler claiming it needed a new capacitor and a new blower motor with an estimated cost of $1300. I had another AC company examine the furnace and determined the circuit board needed replaced. The blower motor was fine. The cost was significantly less ~ $500.The technicians have a convenient notebook with prices listed for different repair... read more
AC, Furnace and water heater were installed by Right Now Heating and Air on 8/12/2016. Today it is not blowing cold air anymore only the fan is running. 9 days for someone to come take a look. I was advised to replace the air filter (was replaced a month ago) and give it 24 hrs (Kaylin) SMH. I know its hot and they are busy, but expected faster service from the company that installed it. I won't use them going forward nor recommend them to anyone. Try A1 Heating and Air as they were only 2 days out and much nicer on the phon... read more
Business response:
******************,We have not been to your home since your system was installed 2016. We are glad to hear that you were able to find someone to meet your timeline; we wish you the best.
My entire experience with this company has been an utter nightmare. Between lies, incompetence, negligence, and extreme pricing, I cannot express how little I recommend this company.Here are the lies I was told during my conversation with our initial technician (for a plumbing problem):"All employees have official badges and background checks." None of the plumbers that showed up at my home (around 6 different people over the course of a week). Not one had any sort of ID badge. But worse, one day they sent an INTOXICATED MAN... read more
Frustration is beyond description. New Units were installed in October of 2022. Have had various issues since the installation. Most of the ladies that answer the phone don't communicate properly to the dispatch or the dispatch doesn't communicate properly to the technicians. When they come out (IF they come out) they seldom have the correct tools/supplies or information to properly address the problem. As far as scheduling goes, We have been texted/called last minute on several appointments and told that they are short staf... read more
My neighbors bought a cooling unit from these folks 3 years ago. My neighbors are senior in their late 80's and early 90's. Eve3ry year since this was installed these folks have been out to repair a non-functioning unit. Some things they have repaired "under warranty" but my neighbors are responsible for labor which has been running them around **** to **** a year. This company is taking advantage of the elderly, instead of just replacing what appears to be shoddy work or bad equipment they continue to come year after year t... read more
Business response:
****************Thank you for reaching out to us with your concerns. If you wouldn't mind, *** we ask that you reach out to our Customer Success Manager, *****, and send her an email with your concerns and your neighbor's information to ******************************************* so that we can look into this further. Thank you.
This Company is nothing but liars. They came to our home and from the very first.time they walked in they fed ** full of lies. The specifically said they do not subcontract any work out of their company and they had Sermons and Elecrtic come out and install something. They also told us that there would be no hidden fees and we have now been sent to collections from Sermon of $257.00 because we have not paid the bill we were told there would not be any charges outside the bill Right Now wrote out.we were also promised a rebat... read more
Business response:
****************,We are sorry to see that you are upset. Our records do show that you had been in contact with our admin department regarding your bills and rebate information. If you wouldn't mind reaching out to our Customer Success Manager, *****, we would like the chance to take a look at all your concerns and see what we can do to better assist you. Please email her at ******************************************* thank you.
Right Now had an offer at ********** to clean and inspect our HVAC for $58. I know that is a good price. When they came the technician showed me that I needed a part replaced. It was below what he said were the recommended specs. I asked how much and he said $372 so I thought it was the electronic board at the bottom. I said okay please replace it. After he came back in from the truck and went and changed it l asked him what the part was and it was a small $10 capacitor on Amazon. It took him less than 5 minutes to change th... read more
Business response:
****************** - We're sorry to see that you're upset. The comfort advisor who visited your home explained that we had an "Apples to Apples" price guarantee for our installs, not for repairs. There is no scenario in which we would ever claim to price match on repairs. The gentlemen who had visited your home has been with our company for years, and we're sorry, but you are simply mistaken about being promised a price match guarantee on a repair. In the interest of customer ********************** and as a gesture of good f... read more
I requested a tune-up service from this company. I was scheduled for 8:00am on a Monday morning. I received a call at 8:35 stating they would not be able to make it due to lack of personnel. Prior to my appointment, two of my neighbors requested the same service. One the service was performed the same day and the other was completed as scheduled. The company rescheduled mine for 5/2 @ 8:00. I received a call at 8:00pm on 5/1. The appointment was cancelled again due to a lot of requests for service due to the high heat. This ... read more
Frequently asked questions about Right Now Heating, Air Conditioning & Plumbing
How is Right Now Heating, Air Conditioning & Plumbing rated?
Right Now Heating, Air Conditioning & Plumbing has a 4.8 star rating with 8,447 reviews.
When is Right Now Heating, Air Conditioning & Plumbing open?
Right Now Heating, Air Conditioning & Plumbing is open now. It is open 24/7.