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Right Now Heating, Air Conditioning & Plumbing
- Heating & Air Conditioning/HVAC
- Caldwell, ID
About this business
Location details
212 Evans St, Caldwell, ID, 83605, United States
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They installed a Amana heater 3.5 years ago. It had a part fail already yesterday and they made arrangements to get out and fix same day which was nice. It took about **** hr all in with diagnosis we were charged 300 dollars WOW seems like an awful lot for a system that was supposed to be upgraded? My old system never had a problem in 15years . I only agreed because I was upgrading my air conditioning.They didnt even give us the 20$ coupon off websites . Im glad they came out same day but not impressed with cost to repair th... read more
I thought they were ok, not. We spent $25000 and didn't get the proper paperwork, job not finished, subpar equip. We were rushed into the loan. Can't get rebates and at the beginning of year our unit won't be up to code. We got blank paper work, I complained took 2+ wks and then 8t had different info on it. They used white out and changed things. They first refused to give paper work. We got ************************* said he was ********** yet he is dressed in Right Now uniform. Confusing. He bullied us in to loan lied on ap... read more
The price we quote is definitely not the price you pay should be how they say it... It's unprofessional to improperly do the work, then make your customer resign the papers because you call a subcontractor without then being aware one was even needed. Now after a week the work is still fully unfinished what was done only works because the technician had to redo the shoty work for installment guess didn't do right the day before
Business response:
****************** - We're so sorry to hear about your concerns; that certainly does not sound like us! We'd love to look into your concerns, but have no one in our database with your name or email address. Please contact our Customer Success Manager, *****, at ******************************************* with your address, and we'll do our best to help.
Dont waste your time or money with this company. They won't stand behind their products and if they break during warranty. They will want you to pay to come look at it and for the labor they need to fix it. When you ask to talk to a supervisor they will refuse or say there isnt one. Find a better company please dont make the mistake i did by having them replace my furnance and air conditioner.
Business response:
******************** - Your furnace was installed on 12/9/2017 and came with a 7 years parts warranty, a 1-year labor warranty, and a 10 year heat exchanger guarantee. This is the warranty you chose when your furnace was installed with full knowledge that after a year you would be responsible for all labor costs. We are truly baffled by your response to being reminded that you are financially responsible to pay for labor on your 5 year old furnace. We wish you the best with whichever company you choose to work with moving fo... read more
We Had to have our furnace replaced quickly. Getting a quote for a new furnace and getting a new furnace installed was very quick. Which I appreciated, I have very young children. But that is where the good ended. We decided to purchase the more expensive unit In order to get the gas company rebate. the unit was installed we were told an inspector will be sent to our home within 5 days. Whoever set up the gas inspector appointment messed up and scheduled it over 2 weeks. 5 Weeks after install We had still not seen our rebate... read more
Business response:
************** - We're so sorry to hear that you're upset, and we can't blame you at all! There is no excuse for our lack of communication and follow through - we take full responsibility for our error and will be addressing this situation internally as well. Due to our failure to live up to our obligations and our absolute neglect of our responsibilities, we will not just be sending you the $350 we initially promised, we will double that amount as an apology and a gesture of good faith. A check for $700 will be mailed to th... read more
RightNow HVAC came to my home on November 4th to inspect my heating system on their VIP program. First of all they charged my debit card 2 1/2 weeks before any services were done before my scheduled appointment. When they inspected the igniter on my gas furnace the tech said the ohms reading was 70 and she's were (******). When an igniter is getting due to be changed the ohms reading will exceed specs, not below specs. They also said my vent system was very dirty and it would cost $7-8 hundred to clean which was at least dou... read more
Said our plumbing would be done in 3 days now it 30 days and not done also they took from my account the total amount before they where finished with out permission
Business response:
****************** We are working closely with the City of ******** *************** and their permitting department to get pre-existing issues in your home, and the park in which its located, addressed so that our work *** pass **************. We are dedicated to navigating this process, and look forward to supporting your warranties.
Frequently asked questions about Right Now Heating, Air Conditioning & Plumbing
How is Right Now Heating, Air Conditioning & Plumbing rated?
Right Now Heating, Air Conditioning & Plumbing has a 4.8 star rating with 7,253 reviews.
When is Right Now Heating, Air Conditioning & Plumbing open?
Right Now Heating, Air Conditioning & Plumbing is open now. It is open 24/7.