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Rob Shell of Mutual of Omaha Mortgage
- Mortgage Lenders
- Brentwood, TN
About this business
Location details
9005 Overlook Blvd, Suite 118, Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Very communicative
Business response:
Thank you for highlighting the communication aspect of my service, Kate. Keeping the lines open and ensuring clarity are priorities for me. If there's ever anything more I can do to assist you, please don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
Rob is informative, attentive, supportive, and kind. We know he got us the best deal out of all the other lenders we spoke to. He helped us navigate the process brilliantly, and we'll be working with him again when we recast our mortgage after our prior home sells. We had to deal the city shutting down and our closing being delayed due to Winter Storm Fern. Rob eased all our concerns and talked to us daily through the delay. He came to our clo... read more
Business response:
I'm really glad I could support you through the challenges, Kelly, especially with the unexpected delays from Winter Storm Fern. Your trust in my ability to secure the best deal among other lenders means a lot to me. Staying in close contact and being present at the closing were key in addressing concerns promptly. I'm here for you if anything comes up as you handle the sale of your prior home, and I look forward to assisting with your mortgage recast when the time comes.
Verified by Mutual of Omaha Mortgage
Rob was good at breaking down the pricing and costs . always available to talk with
Business response:
I'm pleased that my approach to explaining pricing and costs was helpful for you, Philip. Ensuring clear communication and being readily available are important aspects of my service. If there’s anything more you need or if further questions arise, I’m just a call away.
Verified by Mutual of Omaha Mortgage
Rob came to us highly reccomended from our realtor and we couldnt have had a more pleasant experience. This was my first time buying a home and Rob was very informative and understanding and made everything super easy and comfortable. He answered all of my questions promptly and succinctly and was very friendly throughout the entire process. I also really appreciated his presence at the closing as he had something informative to add with nearly every page of signing. I look forward to reccomending Rob and Mutual of Omaha to ... read more
Business response:
I'm truly glad to hear that your first home-buying experience was a pleasant one, William. It's important to me that all your questions were addressed promptly and clearly, and I'm pleased that my presence at the closing added value for you. I appreciate your future recommendations and am always here to assist you or your friends and family whenever needed. Thank you for your kind words!
Verified by Mutual of Omaha Mortgage
Rob was very kind and warm. I enjoyed working with him through the process of being a new homeowner.
Business response:
It's great to know that you felt comfortable and supported as you navigated becoming a new homeowner, Taylor. I'm pleased that my approach made the experience enjoyable for you. Should you have any questions or need assistance in the future, feel free to reach out.
Verified by Mutual of Omaha Mortgage
Rob was very attentive, communicative, and responsive.
Business response:
I'm glad to know I could provide the level of attention and communication you were looking for, Shelley. Being responsive is a priority in my work, and it's reassuring to hear that I met your expectations in this area. If there's anything more I can assist you with, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Rob was incredibly easy to work with and communicate with. I would recommend him to anyone looking for a lender.
Business response:
I'm grateful for your recommendation, Courtney. It's encouraging to hear that working together was a smooth experience for you. Communication is key, and I'm glad I could meet your expectations in this regard. Should you or anyone you know need assistance in the future, feel free to get in touch.
Verified by Mutual of Omaha Mortgage
I recently worked with Rob as my mortgage broker for my home purchase. Overall, the experience was okay, though it had its share of challenges that I think potential clients should know about. Rob was responsive and friendly throughout the process, which I appreciated. He returned calls and emails within a reasonable timeframe and seemed willing to help. Communication wasn't an issue in terms of availability. However, the process involved considerably more back-and-forth than I expected. There were multiple instances where... read more
Business response:
Ketil, I appreciate the time you took to provide detailed feedback about your experience working with me. While I'm glad to hear that you found my responsiveness and willingness to help satisfactory, I'm sorry to learn about the challenges you faced during the process. It's important to me that every client has a smooth and efficient experience. I acknowledge and take responsibility for the mistakes and back-and-forth that led to delays. These are areas I need to improve on, and your input will certainly help me refine my p... read more
Verified by Mutual of Omaha Mortgage
Rob has been exceptional with regards to our loan. He was always on top of his game and made sure we knew that he was available at all times during the process from the application to the closing and beyond! Rob also seems to grasp the need to build a rapport with those he's working with. We plan to use Rob again very soon. We also plan to recommend to friends going forward. He's now our preferred lender! This has been the best lending experience we've ever had.
Business response:
It's great to hear that you had such a positive lending experience, Charles. I'm pleased that my approach to being available throughout the process and building a strong rapport resonated with you. Your intention to use my services again and recommend me to your friends is truly appreciated. If there's anything more I can do for you now or in the future, don't hesitate to reach out. Thank you for sharing your experience!
Frequently asked questions about Rob Shell of Mutual of Omaha Mortgage
How is Rob Shell of Mutual of Omaha Mortgage rated?
Rob Shell of Mutual of Omaha Mortgage has a 5 star rating with 76 reviews.
When is Rob Shell of Mutual of Omaha Mortgage open?
Rob Shell of Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.