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Rob Shell of Mutual of Omaha Mortgage
- Mortgage Lenders
- Brentwood, TN
About this business
Location details
9005 Overlook Blvd, Suite 118, Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Rob is someone who cares about the process and making sure everyone understands what goes into buying a home. He made the transition easy and manageable and an overall great person
Business response:
I'm truly grateful for your kind words, Alan. It's important to me that everyone involved in the home buying process feels comfortable and well-informed. Your feedback makes it all worthwhile. Thank you for taking the time to leave this review and for the five-star rating. I'm thrilled that you found the transition to be easy and manageable. I'm always here if you need assistance in the future. Best wishes on your new home journey! - Rob Shell, Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Rob Shell was great to work with and made the process of getting a loan super simple. He provided a variety of routes we could take and discussed the pros & cons of each with us and made us feel really confident that we were getting the best offer that worked for us. We had another lender provide us with a preapproval as well and they didn't provide as much detail or options at all, so Rob really went above and beyond. He's friendly & a great communicator, making sure to check in frequently. We never felt lost in the proces... read more
Business response:
Andrew, thank you so much for the glowing review! I'm delighted to hear that you had such a positive experience with us at Mutual of Omaha Mortgage. It was truly a pleasure to help guide you through the home purchase process. Your kind words and high rating mean a great deal to me. I'm glad I was able to assist and make it feel easy. I'm always here should you have any future questions or needs. Best wishes on your new home! - Jon Shafer
Verified by Mutual of Omaha Mortgage
Rob went beyond expectations on all levels: communication, professionalism, empathy, patience and commitment to ensuring we received the best deal. He cared that we were comfortable throughout the process. Rob was the best mortgage officer I've ever worked with. Give him a raise!
Business response:
Thank you Rombye for your kind words. it was great workign with you as well. I'm glad to know that my team and I have made the approval process smooth and pleasant for you & your clients. Your recommendation means a lot to us at Mutual of Omaha Mortgage. We'll continue to be readily available and easy to work with. Thanks for entrusting us with your business. Have a fantastic day! Thank you for choosing Mutual of Omaha Mortgage. We're always here to help with any future needs. Best regards, Justin Pohn
Verified by Mutual of Omaha Mortgage
Rob was always reaching out to make sure the client understood his financing options and once the rate was locked he made sure no hiccups to get to the closing. My client was very happy with his service and the rate he received.
Verified by Mutual of Omaha Mortgage
Rob was great to work with during the financing process. He is very knowledgeable and gave us a wide range of scenarios and options to evaluate. I would highly recommend Rob! Thanks again!
Business response:
Thank you for your feedback, Robert. I'm glad to see you gave us a high rating, but I understand there's always room for improvement. On your next visit to Mutual of Omaha Mortgage, I will ensure to provide a more detailed explanation about closing cost expenses and income proof requirements. It's essential to me that you feel completely informed and confident in your decisions. Thank you for bringing this to my attention.
Verified by Mutual of Omaha Mortgage
Working with Rob was one of the easiest decisions we were able to make as a family. His first homebuyer's smart start was informative and allowed us to discuss our options and come up with the best way moving forward. Happy all around with our experience!
Business response:
Complex loans are always more fun to get done...thanks for letting us help with your move, and please stay in touch. Thank you!
Verified by Mutual of Omaha Mortgage
Rob took the time to sit us down and walk us through each part of the process. He’s a pleasure to be around and always available to answer any questions we had along the way. Couldn’t recommend him enough!
Business response:
I'm deeply grateful for your kind words, Mitchell. It was my pleasure to guide you through the process and ensure that any questions were promptly addressed. Your satisfaction is my top priority. I'm delighted that you had a positive experience with Mutual of Omaha Mortgage and with my service. Thank you for the high rating and the recommendation!
Verified by Mutual of Omaha Mortgage
Your timely updates on the status of the loan application as well as your availability to answer my clients questions
Business response:
I'm so glad to hear that you were satisfied with the service, Hernan! Your positive feedback means a lot. Here at Mutual of Omaha Mortgage, we strive to provide the best service possible. If you have any more questions in the future or need further assistance, please don't hesitate to reach out. Thank you for the 5-star rating!
Verified by Mutual of Omaha Mortgage
Rob is absolutely exceptional! His thoughtfulness and responsiveness are unparalleled throughout every stage. His wealth of knowledge is remarkable, and he goes above and beyond by offering tailor-made sessions on home loans for each client, expertly guiding them through the intricate home buying journey. In my role as a realtor, he not only met but exceeded every one of my expectations. I wholeheartedly endorse Rob and have complete confidence in referring any of my clients to him, fully assured that he will provide them wi... read more
Frequently asked questions about Rob Shell of Mutual of Omaha Mortgage
How is Rob Shell of Mutual of Omaha Mortgage rated?
Rob Shell of Mutual of Omaha Mortgage has a 4.9 star rating with 78 reviews.
When is Rob Shell of Mutual of Omaha Mortgage open?
Rob Shell of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.