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Rocky Gorge Animal Hospital
- Veterinarians
- Laurel, MD
About this business
Location details
7515 Brooklyn Bridge Road, Laurel, MD, 20707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 a.m. | |
| Tue | 8:00 a.m. to 9:00 a.m. | |
| Wed | 8:00 a.m. to 9:00 a.m. | |
| Thu | 8:00 a.m. to 9:00 a.m. | |
| Fri | 8:00 a.m. to 9:00 a.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
My dog was bitten by a snake, I called beforehand to see about bringing him in & informed them he was bitten, I waited about 5 hrs. To then be informed they did not carry the anti venom, should have definitely been told this prior to my arrival.
Three grand of a broke college students college savings wasted due to lies from careless veterinarians. I thought we were supposed to trust and feel blessed to have vets, this practice is the exact opposite. Difficult to talk to, talked down to, and treated as if I’m worth nothing.
Business response:
Kara, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to write this review. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. Unfortunately, we cannot find you in our system under the name in your review, so if you would kindly reach out to our General Manager or Assistant Hospital Manager at 301-776-7744 option 6, we would like to discuss your experience in further detail.
Money> quality of life for pets apparently. My own college savings thrown away. Recommend nutrition to waste money and make profit. Lost trust in veterinarians thanks to them never again. Talked down to. Looked at as if I have ten eyes. Any other vet would be better trust me. Never write reviews but had to cause I actually care about pets quality of life not money I make off of them and their owners.
Business response:
Kenzie, we greatly appreciate you taking the time to write this review and feel very strongly that we need to address your concerns. We want to better understand your frustration and experience. We will use this feedback to work hard to improve the service we provide our clients and their pets. We cannot find you in our system under the name in your review, so if you would kindly reach out to our General Manager or Assistant Hospital Manager at 301-776-7744 option 6, we would like to discuss your experience in further detai... read more
They used to be the best but these days I wouldn’t recommend them to my worst enemy. It is IMPOSSIBLE to get an appointment, if you do want to get an appointment that’s not a month and a half out you have to basically try your luck at a lottery system. Our dog just got surgery today and I spent an HOUR trying to get through to someone… this place has gone down hill and I highly recommend finding a vet that cares more about the animals then it does about $$.
Business response:
In reviewing your record, it appears that you spoke to Dr. Wooleyhand yesterday afternoon. Is Zeke doing ok or do you still need someone to call you?
I will never bring my pup back to rocky gorge. the vet and the vet tech that brought my dog out after waiting from 4 am to 12 pm , they were both not helpful, no bedside manners. from 4 am to 830 am , I sat in my car, vet told me that my dog was okay , did not vomit again in the clinic , they told me at 800 that my dog needed x-rays , they called me back at 830 and they told me some tech was on their way to fix the machine because the machine had broken down. I went back home , I slept and i woke up checked my phone at no... read more
Business response:
Ms. Hernandez we are so sorry to hear about your experience. We have shown this to Dr. Appelbaum and she will be reaching out to you.
I have been coming to RGAH for more than 10 years. Over the past 2 years, I have noticed a huge decline in customer service and in the support staff. On top of the poor service Your fees have become outrageous Recently, I brought my chihuahua in for a nail trim & anal glands, My bill was well over 120$ for 10 min. for a tech visit. I tried calling your support staff to discuss, I left messages for Stacy and Asha- no one called nor acknowledged my concerns. I am extremely disappointed with the poor service and will be finding... read more
Business response:
This is Dr. Pasekoff. I am sorry to hear that your experience did not meet your expectations. Would you please privately send us a message with a phone number where we can reach you to discuss this further either tomorrow or Thursday? Thank you.
Over the weekend, I took my Silky Terrier Daisy in for emergency care. Daisy started throwing up Friday night and was taken to see her vet early Saturday morning. The vet referred us to Rocky Gorge to get Daisy urgent care. Rocky Gorge initially told us that despite the fact that Daisy had labored breathing and was severely dehydrated, that there would be a 5 hour wait. After about an hour of trying to find somewhere else to take her, we called back to Rocky Gorge and were told this time that because of her breathing problem... read more
As the reviews on other sites can confirm, this place has lost its bearing. I had an appointment today, arrived and did the curbside check in. After 30-minutes I requested an update on when our appointment when be taken. After another 30-minutes and a few more texts we left. Sitting under the sun in your car with your pet for over an hour is terrible customer service. Apparently they are well known for overbooking.
"Dr." Mina Young is easily the worst veterinarian (not even sure how she made it through vet school) I've ever encountered. I wouldn't send my worst enemy to her. Shes incompetent, uncaring, absolutely ignorant and its a shame RGAH has decided to hire this ridiculous excuse of a human, let alone a vet to destroy the name that was built on such a solid foundation so many years ago. I suggest they reconsider her employment before she becomes a law suit to them. She will be taken to the board for the situation I've encountered ... read more
Frequently asked questions about Rocky Gorge Animal Hospital
How is Rocky Gorge Animal Hospital rated?
Rocky Gorge Animal Hospital has a 4.3 star rating with 1,701 reviews.
When is Rocky Gorge Animal Hospital open?
Rocky Gorge Animal Hospital is closed now. It will open tomorrow at 8:00 a.m.