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Roll up
About this business
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
After the inspection they increased the quote by about 30% citing the roof has a higher slope which would trigger a 30% extra charge. None of the other companies asked for this charge.
Wonder why Solar Optimum has so many positive reviews? It's because they offer a $500 "referral fee" for positive reviews. This is in the contract I signed. Not in the contract, it turns out, was a verbal promise that half of my $500 deposit would be returned if I did not agree to cost increases after the initial site inspection. While other companies require a deposit prior to the site visit, most companies will return all of the deposit if the site visit results in additional costs. The costs did go up significantly in my ... read more
I selected Solar Optimum because they had a slightly lower price than the next quote, but once I spent my time scheduling a call and sending them documentation, the price went up 20 cents per watt, to where they weren't actually the lowest bidder, and they wouldn't honor their bid price. After I posted a bad review because of this, a very nice rep called and tried to be helpful and explain how he didn't recommend the cheaper panels in the original quote, but ultimately they didn't offer me the price that they had bid, which ... read more
With all the good reviews and there awards I thought going with Solor Optimum was the best choice. Well as of right now I regret my choice. Been nothing but a headache. I was dealing with Cory and he was pretty good at answering questions. But after I signed contract not so good. Nor was anyone else. Nobody returns phone calls or emails. When they want something from me I get emails after email and tons of phone calls. They don't seem to have a scheduler as I get a phone call well be there tomorrow. Solar Optimum did all the... read more
I selected Solar Optimum based on the advice of an energysage representative and their low price per watt. At the time, they also had good reviews on this website. The system design seemed to go fairly smoothly, but the SO representative had trouble explaining to me the differences in the financing options, the cost of financing, and sent several quote sheets with the wrong specifications. Interestingly, it turned out that contrary to what I thought he had told me, the original price break-down didn't include the interest c... read more
We went with solar optimum as I had seen some other good reviews from people on message boards. The initial process was great. We were able to get a site inspection pretty quickly, so I was hopeful this would be a sign of things to come. They sent automated emails of each step and what to expect next. The meter spot and permit submittal went fine as well. After that is when communication started to erode. From then on, I had to be the one to initiate the solar panel install, then the panel box upgrade, then the arrangement... read more
Stay away. They will rope you in with a good upfront price on a system saying it'll cover 100% of your electricity utilization. In my case it was severely under-powered and they suggested upgrading to a more expensive configuration. For that price, I was able to find a competitor that was able to offer a much better deal for a better system (better pricing, financing, and overall system output). I gave them a chance to win my business but they were unable to price match. What's worse, they declined to refund me my $500 depo... read more
Solar Optimum my time. After I signed a contract, they promised they'd deliver a final project plan to me by early February. Weeks after that deadline I emailed them for an update. No response. Second time I got an answer: they've cancelled my contract because of a city permitting delay. I give them credit for quickly refunding my deposit, but I wish they had communicated with me more clearly as soon as the city delay occurred.
Business response:
To no fault of Solar Optimum, the City of Oakland has a requirement for any panel upgrade or sub panel installation that all new breakers have to be installed with AFCI functionality-- which doesn’t present an issue for us as a contractor. The problem happens when the wiring of a house is old which makes all breakers trip continuously after solar installation. Unfortunately this was your particular situation and the reason for the cancellation. Also, the city requires to change all outdated wiring to new which becomes a ver... read more
I would not recommend Solar Optimum to anyone. Choose a highly recommended local installer. For me, the good news is in the end, the panels are up and working well. However, the process and communication was a straight F if I were grading them. I chose Solar Optimum because of the advice of the person I spoke to from energy sage. I really appreciated the service and guidance that was provided by energy sage, but in the end I wish I had just chosen a local, highly recommended solar installer. From the beginning, the communica... read more
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Roll up has a 4.7 star rating with 2,600 reviews.
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