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Roll up
About this business
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I spoke to one person and arranged for a call back a few days down the road. Never heard from anyone again!
Business response:
Mrs. Tabu, Thank you for reaching out. In an attempt to resolve this we have made multiple attempts to reach you and have not been able to get a response. Please send a private email to: marketing@solaroptimum.com so we can address any issues you may have experienced.
I just got off the phone with a representative named Daniel Rollins. He immediately started pressuring me to make a decision without even coming out to our house to do a site visit to assess our solar and other electrical needs and was only quoting from the quote sent via EnergySage. He said it costs too much time and money to conduct site visits and can do all of the assessments via photos and information provided. The company would only send someone to do a site visit once an agreement was signed. Offered to answer the man... read more
Business response:
Hi Heather, Thank you for your valuable feedback. We are always looking for ways to improve our customer experience. Since this post, I know you have been speaking with Marc and even though you are not planning on going solar this year, we hope that your experience with Solar Optimum has improved from your initial interactions with us. If you have any questions or concerns, please send us a message to: marketing@solaroptimum.com.
I really wanted to work with these guys based on their reviews here. The bid submitted via Energy Sage looked great! A bit higher, but fair price, 103% of power promised, responsive sales guy. When I spoke with them, they then suggested I increase my system to 130%. Great! I was stoked! Everything went dramatically downhill after that. They sent me a revised bid, offering only 49% coverage even with the extra panels. What really irked me was that the bid had a picture of large tree blocking part of my roof, but that tree ha... read more
Business response:
Mr. Osder, we would have liked to work with you as well. It is our policy to have an agreement prior to conducting a detailed and costly site assessment. The satellite imagery from the software we use is great for giving us proposals, but as evidenced in your case, it is not always able to give us the most accurate information. Therefore once a commitment is received, we conduct an in-person site assessment to get the measurements and shade reports specific to your home. While some companies may be willing to conduct a site ... read more
After we selected Solar Optimum through the EnergySage marketplace, we worked with sales person to get contract and financing done. All good. Then the guy came out and when the plans for our system were delivered, the project was designed to deliver 74% of our historic need as opposed to the 100% that was initially promised. When we called - multiple times - to get more information on this, no one ever called us back. We are now starting the process all over
Business response:
Hi Jill, Thank you for your valuable feedback. We understand that discrepancies may exist between the production estimate of the proposal versus the design we create after doing an in-person shade analysis. Since the satellite imagery has specific limitations (in your case, it didn’t account for the shade of the trees), the reason for our shade analysis is to provide you with accurate information where you can base your decision. We were able to get our design to cover up to 90% of your previous consumption. We would be glad... read more
If there were a 0 star rating, I would certainly consider it. Very disappointed by salesman George and the company he represents - Solar Optimum. I saw salesman George less than 2 weeks ago for a solar with battery purchase quote on my roof. Waited 2-3 days but no quote. Then I contacted Ashley via email (she was very helpful), who got in touch with George and I finally got my quote that evening. The last week has been a real struggle to say the least. It went back and forth with George who left out the battery on my origina... read more
Business response:
We are sorry to hear that you feel that way. For us as a veteran in this industry for over 10 years, it isn’t only about profit, which we proved to you when we sent our top sales rep, top engineer, our VP of Sales, to your home to assess the efficacy of installing a system for you. As a result and unfortunately, it was determined that we're unable to confidently underwrite a project with the 25-year comprehensive warranties that we provide because you currently have multiple existing-unpermitted code violations that would ne... read more
Decided awhile ago to get solar installed with Solar Optimum, based mainly on these reviews. After they measured my roof and did their assessment, they submitted their proposal. I contacted them back asking a few follow-up questions and had a couple concerns I wanted addressed.... and this is when then they disappeared. I didn't hear back from anyone for a few weeks, even after attempting to follow up myself multiple times. Not sure what the cause or issue was on their end, but it seems like I was being pass onto several ... read more
Business response:
Ricky, thank you for the opportunity to be able to quote you for a new solar system. As you can see here on EnergySage and other review platforms, Solar Optimum has a consistent and near spotless reputation for our top-notch customer service and installation for solar. We certainly would not be in business for nearly 12 years if it weren't for us aiming to provide a high level of professionalism to the solar community. Over the past several weeks, we've made numerous attempts by phone and email to contact you and discuss yo... read more
They called me back with some good options upon request for a quote. Then the handoff with an actual onsite consultation never went anywhere as one employee did not know what the other was to do. Simple: come to my house, take a look (ie measure), then give me an accurate quote. Nothing happened after more than a week from the initial request.
Business response:
Mr Amir, we have attempted to contact you on several occasions but have not heard back from you. We'd like to address and resolve this right away so we move forward with a solar quote. Please return our call at 818-804-3122 or email us at marketing@solaroptimum.com.
I initially went with Solar Optimum because they matched the best quote I had, and they used high quality equipment. They were upfront that it was going to be a couple of months lead time to perform the install and I was happy with the sales process. They came out and did measurements and things were going well. I did have to reach out to them a few times to find out when the install was going to start after we received permits because I didn't hear from them, but this didn't seem concerning. Then came the day they sent Sas... read more
We specifically chose solar optimimumbased on everyone's great reviews.they were not the cheapest of the 3 companies that we quoted but with the positive reviews and great warranty we decided to move forward.since our survey for panel installations 3 weeks ago there has been zero contact from the company.i have called for the last 2 weeks to speak to the designer and have never been put through.always left with the secretary and notifying her of the no contact.stiill no response.also after the first estimate with our salesma... read more
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How is Roll up rated?
Roll up has a 4.8 star rating with 2,551 reviews.
When is Roll up open?
Roll up is open now. It will close at 6:00 p.m.