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Roll up
About this business
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Decided awhile ago to get solar installed with Solar Optimum, based mainly on these reviews. After they measured my roof and did their assessment, they submitted their proposal. I contacted them back asking a few follow-up questions and had a couple concerns I wanted addressed.... and this is when then they disappeared. I didn't hear back from anyone for a few weeks, even after attempting to follow up myself multiple times. Not sure what the cause or issue was on their end, but it seems like I was being pass onto several ... read more
Business response:
Ricky, thank you for the opportunity to be able to quote you for a new solar system. As you can see here on EnergySage and other review platforms, Solar Optimum has a consistent and near spotless reputation for our top-notch customer service and installation for solar. We certainly would not be in business for nearly 12 years if it weren't for us aiming to provide a high level of professionalism to the solar community. Over the past several weeks, we've made numerous attempts by phone and email to contact you and discuss yo... read more
They called me back with some good options upon request for a quote. Then the handoff with an actual onsite consultation never went anywhere as one employee did not know what the other was to do. Simple: come to my house, take a look (ie measure), then give me an accurate quote. Nothing happened after more than a week from the initial request.
Business response:
Mr Amir, we have attempted to contact you on several occasions but have not heard back from you. We'd like to address and resolve this right away so we move forward with a solar quote. Please return our call at 818-804-3122 or email us at marketing@solaroptimum.com.
I initially went with Solar Optimum because they matched the best quote I had, and they used high quality equipment. They were upfront that it was going to be a couple of months lead time to perform the install and I was happy with the sales process. They came out and did measurements and things were going well. I did have to reach out to them a few times to find out when the install was going to start after we received permits because I didn't hear from them, but this didn't seem concerning. Then came the day they sent Sas... read more
We specifically chose solar optimimumbased on everyone's great reviews.they were not the cheapest of the 3 companies that we quoted but with the positive reviews and great warranty we decided to move forward.since our survey for panel installations 3 weeks ago there has been zero contact from the company.i have called for the last 2 weeks to speak to the designer and have never been put through.always left with the secretary and notifying her of the no contact.stiill no response.also after the first estimate with our salesma... read more
Frequently asked questions about Roll up
How is Roll up rated?
Roll up has a 4.7 star rating with 2,600 reviews.
When is Roll up open?
Roll up is open now. It will close at 6:00 p.m.