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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
They were good except the wait time for service is too long 3.5 hrs. is too long for a normal service.
Business response:
Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 512-244-8500. I look forward to speaking with you. Luis Cruz Service Director 512-244-8500 lcruz@roundrocknissan.com
Salesman was very friendly and extremely helpful. The finance department was excellent and provide me with great service. Service all around was excellent.
Business response:
Congratulations on your new vehicle! It's fantastic to hear that both the salesman and the finance department provided such great service! A friendly and helpful salesman can make the car-buying experience much more enjoyable, and having an excellent finance department adds to the overall satisfaction. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Everytime I call, Lynn answers 1st ring and has me pulled up and ready to set an appointment. Everyone is so nice and willing to help me whenever i need it.
Business response:
Round Rock Nissan has exceptional customer service, especially with Lynn always being so prompt and helpful when you call. Having a seamless process to set appointments and a team willing to assist whenever needed can truly enhance the overall experience. Thank you for your business!
Round Rock Nissan’s service department is great. They are courteous, knowledgeable, and very efficient. Highly recommend.
Business response:
It's wonderful that Round Rock Nissan's service department left such a positive impression on you! Courteous, knowledgeable, and efficient service can truly make a difference when it comes to car maintenance. Thank you for your business!
I am always impressed with the level of excellent service and courtesy of the folks here. I have been going to them for more than a decade to get my car service and even to purchase new vehicles. I have never been disappointed! 10/10!
Business response:
Vincent, your kind words are much appreciated and we are very grateful for your patronage. We value your business and look forward to the pleasure of serving you again in the future!
Was greeted as soon as I walked in bt the receptionist, who then found a sales peraon for me. Henry Man is very nice. We discussed what type of car I wanted. Henry took me around the lot, then for a test drive in a 2023 Rogue SL. There was not a car that met what I wanted on their lot, but there was at another dealer. They immediately sent someone from Round Rock Nissan to go and pick it up and bring it back. Overall I think it took about 3 1%2-4 hours from start to finish, when I drove out with my beautiful new leased car.
Business response:
It's great to hear about your positive experience at Round Rock Nissan with Henry! From the initial greeting by the receptionist to Henry's assistance in finding the right car for you, it sounds like the team at Round Rock Nissan was attentive and accommodating. Our quick action in arranging for a car from another dealer and getting it for you resulted in a successful acquisition of your new leased car. Congratulations on our new vehicle!
The advisors in the office are very friendly, polite and professional. However, the shop is unreliable and one starts to wonder if any work gets actually done there. The most basic of services are forgotten, such us tire air check or windshield wiper fluid replenishment. One time they charged me for the cabin air filter I requested to be exchanged but they didn’t do it. How did I know? Because I had taken the old one out to check if I needed a new one and since it was dirty I just tossed it before heading to the dealership …... read more
Business response:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Ron was fantastic. He was helpful, friendly, informative, and professional. My finance person was great too. I think his name was Lee. Five stars!
Business response:
We are thrilled to hear Ron and Lee provided exceptional service during your experience! Having a helpful, friendly, and informative salesperson like Ron, coupled with a great finance person like Lee, can truly elevate the car-buying experience. Congratulations on your new vehicle!
I’ve been servicing my car here since 2008. I won’t go anywhere else because of quality work, reasonable prices, and the Service Technician that I have trusted all of these years, Lynne Thurmond.
Business response:
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,028 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open at 9:00 a.m.