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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Everything was super easy. Great service all the way. Highly recommend them to all my friends. They had exactly what I was looking for. Fast Fun and Friendly.
Business response:
Thank you for your review!
Greeted at the moment I arrived with all paperwork ready to go listing required maintenance. Service representative was courteous and professional. Minimum wait time and was kept informed while waiting.
Exrended warranty covered replacement of the rack and pinion steering apparatus. New tires, balance and alignment are great, and with a fresh oil change, my 2009 Nissan Murano does indeed drive like a new car. The care and attention to detail that Lynne provides is second to none. Thanks Lynne!
We dealt with Ali, and it was an excellent experience. We live at a distance from the dealership and he was willing to deal with us on the phone, via email, and by texting. He was always readily available, gave us a very good price, and worked hard to complete the deal for our family van, a Nissan NVP. Thanks, Ali!
Upon my arrival I was greeted promptly with a cordial and courteous smile in a friendly atmosphere. Required maintenance service was reviewed with me to assure my vehicle would be properly serviced. Outstanding explanation of repairs provided by service advisor along with estimated expense and time required, to accomplish the work. I was kept informed on the progress of the work being accomplished and approximate time for completion. Once vehicle maintenance was completed, service advisor again reviewed and explained work ac... read more
I was made to feel welcome and Donnie went way above what I would expect to get me into my new vehicle. Kudos to Donnie and Round Rock Nissan !!
Business response:
Thank you for your kind review! I'm glad Donnie did everything possible to make sure you drove home in your new vehicle. Enjoy your new car! Bobby Ward, General Manager
I dread going for service here! Not because the people are unfriendly or the work they have done so far has been bad, but because I can never get in on short notice (appointments are out several days to a week) and getting a shuttle ride is next to impossible. I waited an hour this time with no luck and finally had to call a coworker to come pick me up so I didn't miss anymore work!
Business response:
AGAIN! Had a scheduled appointment notating I would need a shuttle ride. When I got to my appointment - 5 minutes early I might add - I again told Thomas (Manager) that I would need a shuttle. He couldn't locate anyone, said it was out and would be back for me. I waited for 30 minutes with NOTHING! Went to ask Thomas (Manager) what the status was, he called because he had no idea, and after that all he could tell me was the shuttle driver was still out on a run. Couldn't tell me how long it would be, didn't offer to see if a... read more
Horrible customer service. I bought my 2013 Altima from there but will never go back. I've had several issues with the vehicle which have required me to leave the car for hours. I was sold the extended warranty in the event it needs service and "would be put immediately in a vehicle, no issues". That has been nothing but an issue. I didn't buy a new car to lose air conditioning after 5 months and have to repeatedly bring my car in for service. It wouldn't be so bad if the customer service was there.
Business response:
We are sincerely sorry for the inconvenience of your customer service experience. We truly want you to enjoy your new vehicle and the services we provide. If there is anything we can do to ensure this, please let us know.
The new car experience was good. But, just try to get ahold of their Finance department, It's almost impossible. I have left messages to return my calls, no one calls back. I try to get a live person on the line, even said "I want a live person, no recording", guess what, I went to a recording. I only have some simple questions but have been told, "We're shorthanded", after 5 months, you're still shorthanded??? That's not a customer's problem, that's a dealership's problem. Worst customer service after the sale that I've see... read more
Business response:
We are sincerely sorry for the inconvenience of your customer service experience. We truly want you to enjoy your new car and the service we provide. If there is anything we can do to ensure this, please let us know.
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.