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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Well, the truth is, instead of buying a car, I bought a problem. I still don't have the title in my hands; I haven't even had the car for a month and I've already had to take it to the garage. The oil wasn't changed before the sale, nor was the timing belt, and to top it all off, they put a piece of plastic on the pulley that wasn't supposed to be there because they didn't want to spend the money on the correct part, and it was making a deafening noise. All this because I bought a used car from a dealership thinking it would... read more
Business response:
Hi mgglez0521, I am truly sorry that despite our best efforts to resolve your concerns we were unable to exceed your expectations. We value your business and hope to for the opportunity to earn your business again in the future if we can be of service to you. Also, please feel free to reach out to me directly at 512-244-8500 or tming@roundrocknissan.com if I can assist with anything. Sincerely, Brandon Ming – General Manager
Took 8 hours for the service department to swap my transmission fluid and take care of a stop lamp switch recall. This is with an appointment scheduled 3 weeks in advance. The first five hours were spent looking for any other potential issues/services they could find on my car. Quoted me an additional $1600 for various repairs. $353 to replace 4 spark plugs is criminal. Once I told them no thanks, I had to wait 3 more hours until my car was given back to me.
Business response:
Hello Jason, Thank you for sharing your feedback. I’m sorry to hear about the delay and frustration you experienced during your visit. We understand how valuable your time is, and your comments will help us review our scheduling and communication process. Our Service Manager, Wayne, has left you a message to follow up, and I’d be glad to personally review your invoice and discuss your concerns further. Please feel free to call me directly at 512-334-5744 or email lcruz@roundrocknissan.com. We appreciate the opportunity to im... read more
The guy who was dealing with my service was absent the day of service and there was a great lack of communication. I declined the service online, the next day when I went to pick my truck up it was being serviced. Luckily it fell under warranty, which I didn’t even know if it was covered or not until picking the truck up. Buying the truck there was no cake walk either.
Business response:
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I took my vehicle in on a Friday morning (scheduled appt) and didn’t hear much back, unless I reached out. My car was not actually seen until Saturday afternoon. So I’m not sure what the purpose of having a scheduled appointment if my vehicle is not going to be worked on within that timeframe. Also, the work was covered under warranty however I was charged $100 that I was not made aware of until I actually picked up my vehicle. I got other work done that was not covered and was made aware of the price of that but when I arri... read more
Business response:
Hello Nekavon, Thank you for sharing your feedback. I’m sorry to hear about the delay and the confusion regarding your repair estimate. That’s not the level of communication or clarity we strive to provide, and I completely understand how that experience could be frustrating. I’d appreciate the chance to review your visit in more detail and ensure your concerns are properly addressed. Please feel free to contact me directly at 512-334-5744 or lcruz@roundrocknissan.com so we can go over everything together. Thank you again fo... read more
Service provider is very arrogant because I questioned price that shows up in the online(64$) and the price they showed me(89$). When the car is ready for pickup , she didn’t even call me . Very rude. I won’t go for service again there. Good bye
Business response:
Thank you for sharing your feedback. We sincerely apologize for the miscommunication regarding pricing and the lack of a follow-up call when your vehicle was ready. That is not the level of service we strive to provide. The online price estimates are based on general service scenarios and can vary depending on the specific needs of your vehicle, but we should have done a better job explaining this clearly upfront. We will also be reviewing this situation internally to ensure better communication and more courteous follow-up ... read more
The absolute WORST customer service experience. I've ever had. I had an appointment on 8/9 at 8:15a with Eric, only to be told after waiting 20+ minutes that Erica wasn't even there. Kevin helped me instead (and he was great), but then left for PTO that following week-fine, no problem. Kevin at least kept me informed before he left that my tire would be in on Tuesday and my car would be ready by 12p that day. Once he was gone, ZERO communication. I had to chase them down for updates. When I called Tuesday, Eric told me my ca... read more
Business response:
Hi Alyssa, I want to sincerely apologize for the experience you had. The concerns you described regarding communication and professionalism are not reflective of the service standards we expect from our team. I understand your frustration, and I take your feedback very seriously. We have recently added additional staff to improve communication and customer support during a transition period, and we are committed to ensuring these issues are corrected moving forward. I would still like the opportunity to speak with you direct... read more
I got a call from the service advisor after the service for the A.C was done , they had to replace the hvac case. Which they told me from the get go. That's the dash would have to come out. We got the car back.We found a few things that didn't seem right.Sports mode stopped working as located on the center consoles. Try explaining that to her and she kept arguing.That's not related well when you take a - out of a car.You have to remove the center console. I was not up to arguing with her asked for a service manager. She told... read more
Business response:
Hi Mitch, I am very sorry to hear about your recent experience. I gave you a call earlier and left a message to personally apologize, as this is not the level of communication or service we strive to provide. I would still like the opportunity to connect directly and work toward making things right. Please feel free to return my call, or reach me at lcruz@roundrocknissan.com or 512-334-5744 at your convenience. Your feedback is very important, and I’d appreciate the chance to restore your confidence in our team. Sincerely, L... read more
They scratched my rear driver side door severely. They also parked my car under a tree for the 2 weeks it was in their shop my car has tons of sap sitting on the pain ruining it. Zero care for my brand new vehicle I bought from them. Inside of my car is dirty from the workers taking a lunch break in it, their is no reason my dash board should be dirty the way it was.
Business response:
Hello, I'm sorry to hear about your experience. This is not the level of service we aim to provide, and I'd like the opportunity to make things right. Please reach out to me at lcruz@roundrocknissan.com or 512-334-5744 so we can discuss this further. Sincerely, Luis Cruz, Parts & Service Director - Round Rock Nissan
I asked for a manager several times regarding pricing on the service packages and how the internet /scheduling lists the services in each package but does not mention extra fees for tags and sprays that may get used during the service.
Business response:
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, particularly the misunderstanding regarding shop supply charges and additional fees. I would like to make things right and restore your trust as a valued client. Please reach out to me directly so we can further discuss and work toward a resolution. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Luis Cru... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.