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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dealer was respectful n the only problem was not much communication with dealer n financial man I was told two different payment of my car n wasn’t explained clearly why it took so long to twist cars out on the loan paperwork n wasn’t explained what would happen with the car I trade in if i should keep making payments r not .i was never explained about the refund from the warranty and gap on the other car that was traded found out the extended warranty was used for down payment n wasn’t told but to make a long story short th... read more
Business response:
Thank you for taking the time to share your experience. We apologize for any lack of communication and will work to improve this in the future. We value your feedback and want to ensure a smooth and clear car buying process for our customers. Thank you for choosing us!
Brought in my car for 10k service, was told by Town North Nissan that RR Nissan would honor their new car service contract. Unfortunately they did not and I ended up paying $200 for an oil change and rotation, total rip off. I went back to Town North and was told they have an agreement with RR to only charge $9.99! So yes, rip off!!!!
Business response:
I’m sorry for the inconvenience you faced regarding your recent visit.To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (lcruz@roundrocknissan.com). Your cooperation will help us resolve this issue promptly. Thank you. Luis Cruz, Service & Parts Director Round Rock Nissan | lcruz@roundrocknissan.com | (512) 334-5744
Service is too slow should not take an hour and half to change oil. I was the second person that arrived at the dealership at 7
Business response:
Hi, we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at so we can work toward a resolution. General Manager jnegrete@Group1Auto.com
The guys in their parts department are arrogant jerks. Say what you mean the first time instead of wasting my time.
Business response:
I’m sorry for the inconvenience you faced regarding your recent visit. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at the information provided below. Your cooperation will help us resolve this issue promptly. Thank you. Keith LeBlanc Parts Director Round Rock Nissan (512) 334-5787 kleblanc@roundrocknissan.com
Awful Customer Service in the Service center. Didn’t even call me when my car was ready. Tried to over charge me at the counter. Luckily i’m not stupid
Business response:
We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Luis Cruz Service Director Round Rock Nissan 512-334-5744 lcruz@roundrocknissan.com
WHITE 2020 RANGE ROVER After agreeing on a price, completing a credit application (with e-signature), securing backup financing with my own credit union (because their credit department was dragging their feet), buying airline tickets to fly in and pick it up.....the dealership backs the vehicle into something and damages the tailgate. They then decide that they won't discount the vehicle by the repair estimate I obtained so I can pick it up two days later ($3,500), because their shop can do the repairs for $800 (can you ima... read more
Business response:
Hi, Thank you for bringing this to my attention. I will research your concern and be in touch with you very soon and offer my assistance to address and hopefully resolve your recent concerns. You can also reach out to me directly at tming@roundrocknissan.com. Thank you for the opportunity. Sincerely, Brandon Ming General Manager Round Rock Nissan tming@roundrocknissan.com
I have never paid over $100 for just an oil change until today. I will not be back.
Business response:
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Luis Cruz Service Director Round Rock Nissan lcruz@roundrocknissan.com 512-244-8500
Bought pre owned car in November 2024 and it has cracking noise in front within a day. Salesperson person said no accidents but may have not been truthful about other damages in order to make the sale. Nice people in Service but it was not fixed even though they said it was. Have to schedule another appointment. Not feeling good about Nissan Round Rock.
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Luis Cruz Service Director 512-244-8500 lcruz@roundrocknissan.com
Bought a used car from round rock Nissan this weekend. Drove it off the lot Saturday afternoon and by Sunday morning I opened the sunroof and realized it won't close anymore. I was told there was nothing wrong with the vehicle and that an inspection was done and found no issues with the vehicle. Now I have to pay thousands of dollars to get the sunroof issue resolved. I called the dealership and was reminded I bought the car "as is". If they would have been more transparent about what they actually inspect and what issues th... read more
Business response:
Hi Mr. Cary, I apologize for your having a concern with the sunroof on the vehicle you recently purchased from us. Please know it was not something we knew about beforehand, and why we offered to assist with the concern by having you bring it back to us to diagnose and verify what’s needed to restore its operation. I regret we couldn’t accommodate your request for us to pay for the quote you were provided by a different facility and hope our explanation of being a goodwill repair it was necessary for us to acquire parts and ... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.