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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I dread going for service here! Not because the people are unfriendly or the work they have done so far has been bad, but because I can never get in on short notice (appointments are out several days to a week) and getting a shuttle ride is next to impossible. I waited an hour this time with no luck and finally had to call a coworker to come pick me up so I didn't miss anymore work!
Business response:
AGAIN! Had a scheduled appointment notating I would need a shuttle ride. When I got to my appointment - 5 minutes early I might add - I again told Thomas (Manager) that I would need a shuttle. He couldn't locate anyone, said it was out and would be back for me. I waited for 30 minutes with NOTHING! Went to ask Thomas (Manager) what the status was, he called because he had no idea, and after that all he could tell me was the shuttle driver was still out on a run. Couldn't tell me how long it would be, didn't offer to see if a... read more
Horrible customer service. I bought my 2013 Altima from there but will never go back. I've had several issues with the vehicle which have required me to leave the car for hours. I was sold the extended warranty in the event it needs service and "would be put immediately in a vehicle, no issues". That has been nothing but an issue. I didn't buy a new car to lose air conditioning after 5 months and have to repeatedly bring my car in for service. It wouldn't be so bad if the customer service was there.
Business response:
We are sincerely sorry for the inconvenience of your customer service experience. We truly want you to enjoy your new vehicle and the services we provide. If there is anything we can do to ensure this, please let us know.
The new car experience was good. But, just try to get ahold of their Finance department, It's almost impossible. I have left messages to return my calls, no one calls back. I try to get a live person on the line, even said "I want a live person, no recording", guess what, I went to a recording. I only have some simple questions but have been told, "We're shorthanded", after 5 months, you're still shorthanded??? That's not a customer's problem, that's a dealership's problem. Worst customer service after the sale that I've see... read more
Business response:
We are sincerely sorry for the inconvenience of your customer service experience. We truly want you to enjoy your new car and the service we provide. If there is anything we can do to ensure this, please let us know.
Brian was very friendly,courteous and offered us something to drink before sitting down and anwering the questions we had regarding the Altima and explaining why we should buy new instead of used. He was very knowledgable and we feel that he went above and beyond our expectations,as far as car salesman go, and we would highly recommend him to our friends and family for any future purchases.This is actually our 5th Nissan in 2o years.
I purchase my new Sentra today. The car is awesome. Before going into the dealership I did tons of research and compared it to many other cars aswell(civic, corolla, focus, ect) and found the sentra to be the best value. Joe gave me a very low price to begin with and knocked it down an additional 800$ before we signed the papers. Service was great, was not pressured to buy any additional service.
This was a great buying experience for me. I had gone to another dealer at the beginning of the week. After several calls and visiting the dealership, I decided that I wanted to look elsewhere. I contacted Internet Joe that morning and was in a truck that I wanted in 4 hours. Great service, Great experience.
The reason for my rating is due to the ease of setting up my service through the dealerships on-line service appointment application, as well as the receptiveness of Mr. VanPatten. Once the service was completed on my vehicle, Mr. VanPatten gave me a call to inform me that my vehicle service has been completed and ready for pick up. Overall the process was seamless and easy from start to beginning. I would recommend Round Rock Nissan to any of my family and or friends!
I rate the overall experience as being very positive, the Finance guy needs a little help though, I bought the car, paid cash, and bought some extras, one being the resistal fabric protection, they have not called me to make the appointment, so I did, they are out of the protection solution, which is no problem My father however, bought the same car, and has been waiting fro the past three week to have his low-jack installed, protction package done, and window tint, but has not gotten a call from finance to set this up, if t... read more
My family and I are long time Round Rock Nissan customers, infact we're so pleased that we own 6 Nissan models. There's no other Nissan Dealer that we would purchase or service our vehicles from, we no longer consider ourselves as customer but we more like a part of the family. We have a special bond with Round Rock Nissan; whenever we need any type of service the appointments are scheduled and the vehicles are ready when promised or earlier. We're always greeted with a smile and the service we receive is OUTSTANDING. We hav... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.