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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This dealership was very adamant about making a sale, but did have the best interest in taking care of the customer. I test drove a certified preowned vehicle and I noticed that the brakes were very worn so I verbally told the sales manager And signed an and signed a document stating that those deficiencies will be fixed. The sales manager said that they will fix it before I purchased the car. They took the car in the back and they said that they fixed it but as I’m driving home, I was unable to make a complete stop at a lig... read more
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brandon Ming General Manager tming@roundrocknissan.com (512) 681-4875
This was my second time at round rock Nissan Taking my BMW for an oil change. First time I went, I called prior to scheduling my appointment and told him when I purchased the vehicle in a different state. I had a maintenance package and my oil changes for free. They honored it for me.. This time I went and my advisor was Wayne. I told him I had a maintenance package and where I had purchased my vehicle from they offered free oil change and I told him this was my second time here with the same vehicle and it had been honored.... read more
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. Luis Cruz, the Service Director will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brandon Ming – General Manager tming@roundrocknissan.com
Had a great experience finding a car with Renee then we got to financing. That was the worst experience I ever had dealing with Jose. He was very rude and in a hurry to go home. He wanted us to sign a blank title document and when I refused he said I couldn’t buy the car. So we left, there are plenty of Nissan dealerships out there that want our business.
Business response:
Hi Mr. and Ms. Kaplan, Thank you for taking the time to share your feedback. We take all customer experiences very seriously and regret that your visit did not meet your expectations. I am grateful for your time and sharing your experience with me over the phone, and allowing us a path to resolution if we could accommodate the amount of additional discount you offered off what had been previously agreed to. After further review and follow-up conversations with employees who were present during your visit, I found discrepanci... read more
Our Salesperson did not shake our hands one time. Not when she met us and not to thank us for our business. She was not prepared for both visits. On Wednesday, we let her know we were on our way. When we arrived, she could not find the car and was wondering if it had been sold. We told her we would be there at noon on Saturday, and she was not ready for us. We had to go eat somewhere so we were not waiting in the lobby. A simple phone call to let us know things are not prepared for us would have gone a long way both days. Th... read more
Business response:
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Brandon Ming General Manager 512-244-8500 tming@roundrocknissan.com
Got in at 1:50pm for my appointment to get oil change at 2:30 and didn’t get out till 4:30pm my car was ready I don’t know how long ago but my paper work was just sitting at the counter and no one knew about it, wonder where my service advisor was he just disappeared and I waited and waited until I complained and asked what’s taking so long. Very unprofessional and waste of customers precious time, will never come here again. The Hispanic guy that ended up checking me out at the counter was really nice he deserves manager or... read more
It used to be a great place. I have purchased 6 vehicles here between my wife and I. I can't wait to no longer deal with this place.
Business response:
Hi Emmett, I would like to apologize for the extended wait time during your recent service visit with us. I couldn’t find a record to contact you with directly with the information provided, but I would like the opportunity to learn more about your experience and offer my assistance in making things right for one of our loyal customers. Please reach out to me at your earliest convenience at 512-244-8500 or tming@roundrocknissan.com. I look forward to working with you and hope to regain your confidence in our services. Sincer... read more
Please read. .stay away from dealerships like this! I have dealt with lots of dealers over the years but Round Rock Nissan just became the most dishonest/crooked I’ve come across. We found a used vehicle we liked and were in the process of purchasing it. I don’t live in Round Rock so the plan was to get the car reserved and I would be by the next day to sign everything and buy the vehicle. The salesperson sent me the out the door price and we agreed to move forward. Even sent a screenshot of their document showing the fees a... read more
No option walkthrough, no explanation of warranty, The sales team said the loaner car I used until they got the kicks in the correct color was equiped exactly like the one I would receive . Kicks I received was not the same as it was missing Bose system, trunk cover, etc . Would not have accepted it, but my wife wanted it . Looking for another Nissan dealership to for service
Business response:
hansonzipad, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent sales experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thomas Ming General Manager tming@roundrocknissan.com
Booked 30k service. They didn’t explain if they did the tire rotation and missed replacing the keyfob battery which was needing replaced. and was supposed to be replaced as part of the 30k service
Business response:
Paulmcc888, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Brandon Ming General Manager tming@roundrocknissan.com
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.