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Rumpke - Circleville District Office
- Waste Management Solutions
- Circleville, OH
About this business
Location details
819 Island Rd, Circleville, OH, 43113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First we never know when out trash man will show up sometimes its in the morning sometimes in the afternoon sometimes not at all and then when you go 2 weeks with no service and your trash can lid sticks up 1 inch over then they wont pick it up again then if you call to complain the driver wont stop the next trip so then you go 3 weeks with no service and still get billed for the service absolutely the worst company ever This is meant for the Dayton Ohio Branch which I will be canceling on going to Waste management
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Would have given 0 stars if possible! Worst service ever! Rumpke has only picked up the trash for our apartment complex twice within 6 weeks! I have had several conversations with customer service and the dispatcher for our location. Every time its a different excuse why they didnt pickup (overflowing dumpster, car in the way, etc). Each time I have asked for the pictures and only once have they provided the actual picture and it was from another location, the driver never even attempted to actually pickup the dumpster. Then... read more
Business response:
******, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at *********************with the full service address and details regarding your experience. Thank you.
Our garage receptacle was taken a month ago now and there is yet to be any resolution. First time my husband the representative suggested that we buy a new one and expect a partial reimbursement. We asked for a supervisor and were told that a used receptacle would be sent to us. Over two weeks ago we talked to someone again and we were told that we'd have a new can within 10 business days. Still nothing. This is unacceptable. It is beyond me why it was taken in the first place, but now we are left with empty promises instead... read more
Business response:
Emily, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.
I've been helping my sister out over the last year now and when we forget to move her van I usally run outside while they are still sitting in her driveway to move it but they usally leave after a few mins after I have moved my sister van out of the way so they could have emptied her dumpers before they left her driveway.
Business response:
We apologize for your experience, *****. If you would like to discuss your experience further, don't hesitate to reach out to us at **************. We would love the opportunity to resolve any issues.
RUMPKE bought out my previous trash service. Collection is hit and miss! They try to hide extra fees. If you call for reservations they just lie and tell you what you want to hear but don't do anything at all! Not impressed and will be looking for a new service!
Business response:
*****, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at **************. Thank you.
Every 2-3 months they fail to pick my trash up. Called today and they said our trash wasn't out. Our cans have not moved in 20 years!! I explained that this is an ongoing issue and the girl said that we have't had any service issues since May of 2022. That is a lie! She said she will try to get someone to come get it but no guarantees. I said well then if you can't then I need a credit for the missed week. She said no credits will be issued. So they can just not pick your trash up but you still have to pay?? Lost my business... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Rumpke is charging me for past months they said I didn't pay them I offer to show them my bank statements that proves I did pay thr bill and I have conformation code they didn't want to see it said that I am being difficult and they can't talk to me they tried so they will have someone call me no one has called back to fix this and I am still left with owing back payments that has been payed one person said it was 2 months behind the other said 1 month only thing was offered was to email me the bill they say I missed when sh... read more
Business response:
*****, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would like to look into this issue further, please send us an email with your full service address and additional details regarding your account to *********************. Thank you.
Miss trash won’t come back to pick it up. Worst trash company out there no wonder everyone is getting rid of them! Worst customer service I have ever experienced.
Business response:
*******, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at **************. We want to ensure your satisfaction.
Rumpke bought out the trash service we were using. We had been paying $75 every 3 months. They raised our rates after a year of them buying out our prior trash company, which was fine, but since then, they continue to raise rates. We were paying a set price for trash and recycling. During the pandemic, they decided to start charging for fuel, which increased the rate by quite a bit. Then they decided to bill separately for recycling, so that raised the rate a little bit more to $95 for 3 months. Now I get my most recent bill... read more
Business response:
We apologize for your experience, ********. If you would like to discuss your experience further, don't hesitate to reach out to us at **************. We would love the opportunity to resolve any issues.
Frequently asked questions about Rumpke - Circleville District Office
How is Rumpke - Circleville District Office rated?
Rumpke - Circleville District Office has a 3.7 star rating with 1,071 reviews.
When is Rumpke - Circleville District Office open?
Rumpke - Circleville District Office is closed now. It will open tomorrow at 8:00 a.m.