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Rumpke - Circleville District Office
- Waste Management Solutions
- Circleville, OH
About this business
Location details
819 Island Rd, Circleville, OH, 43113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our Trash pick up is every Thursday around 6:30-7:00am. I put my trash cans in the same spot every Wednesday night or Thursday morning. As I went about my day to do errands, I came back home and seen the curb was cracked with the trashcan right in front of it. So I reached out to them 1 before they opened that day but then again the next day. They took forever to give us a responce and got a letter in the mail saying they denied our claim because we had no evidence. They never asked for any. Mind you... this was a while ago.... read more
My trash was not picked up on Monday. I called and they said it would be picked up within 48 hours, which would be Wednesday. It was still not picked up on Thursday morning. I called once again, and they said it would be picked up today. They still haven't picked it up. They drive by my trash can 3 times. I don't have room in my trash can to wait another 3-4 for them to pick it up. This isn't the first time this has happened. My trash can never moves. It stays in the same spot all week. There is no excuse for them to not pic... read more
Business response:
******* we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, the process did not go so smoothly. If we can be of any assistance, please email websupport@rumpke.com. We want to ensure your satisfaction.
In reviewing the previous posts regarding this company, little is left to be said! I love the comment toward the bottom from Rumpke instructing someone to call customer service. Their hands are tied regarding service issues. The upper management recently made a terrible decision to change the pickup day, our trash has not been picked up on the scheduled day for going on 6 weeks. If ********wasn't so ridiculously expensive, I would have already changed.
Disappointed with Rumpke Customer Service. I have been a loyal customer for 3 years and have no complaints about pick up. Due to price increases and fees, I decided to change to a local trash company who offers the same service for nearly 1/2 the price. I contacted Rumpke via email a month ago indicating I wanted to cancel and to ask what measures needed to be taken to close my account, and received an email response asking why I wanted to cancel and confirm that I had paid for the upcoming quarter. This representative took ... read more
Business response:
****, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.
This is ridiculous. Our dumpster hasnt been dumped for the second week now. Its completely full and I cant dump my trash. This is unacceptable. Every single day we have called and been told we will pick it up the next day. Today I watched the dump truck pass my farm, flagged him down and he said he was doing the one side and would come up and do the next side. Never came back. So whats the deal? Im paying for a service you arent providing. Weve already spoken to multiple people on the phone and costumer service. Im starting ... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
Rumpke is not a responsible or responsive organization. They failed to pick up my trash bins containing broken branches from a fallen tree limb. They left no explanation. When I called Rumpke customer service, I was told that the driver complained that the branches in the bins were too long. That had never been a problem with Waste Management, our city's previous waste hauler. I was told that if I cut the branches down, they would be picked up with the trash "as a courtesy". I did so, but Rumpke again failed to pick up the b... read more
Business response:
*******, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.
the service is very unreliable they pick anytime 5AM thru 5PM we are on a state rt. in a rural area lot of wild animals to get into the trash and a lot of fast move traffic. I called when we saw that the neighbor directly across the Street Called them 2 times June 30th, and again on July 3rd they wanted us to leave trash out by the road all holiday weekend. we were bringing the trash in at night and putting it back out in the morning. Did this for 5 days over the holiday week. the truck showed up this morning before we had a... read more
Business response:
*******, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please email ************************************** We want to ensure your satisfaction.
I wouldnt even give them the one star but what choice do I have. These overpaid lazy people operate a claw to pick up a trash can and proceed to put it down right in front of someones driveway so they cannot pull their car in after coming home from a long days work. *** was notorious for the same thing and this just proves that my city got what they paid for when they switched over to these losers. Hire some people with some work ethic that will actually do what they are supposed to since you are overpaying the worthless one... read more
Business response:
**, we apologize for your experience and would like to look into this matter. Please send an email (detailing the situation and listing your full service address) to ************************************** We look forward to promptly addressing your concerns. Thank you.
Terrible customer service. Negative attitude right from the start. Stopped setting trash out after March. Kept sending me a bill, finally canceled via email in early June, but they pro rated the bill and I had to pay for 2 months of service that I didn't benefit from. Wouldn't listen to my concerns. Very argumentative. Need to get better customer service people. Need different trash service, they are terrible.
Business response:
*****, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.
Frequently asked questions about Rumpke - Circleville District Office
How is Rumpke - Circleville District Office rated?
Rumpke - Circleville District Office has a 3.7 star rating with 1,060 reviews.
When is Rumpke - Circleville District Office open?
Rumpke - Circleville District Office is closed now. It will open tomorrow at 8:00 a.m.