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Rumpke - Louisville District Office & Transfer Station
- Waste Management Solutions
- Louisville, KY
About this business
Rumpke Waste & Recycling has been committed to keeping neighborhoods and businesses clean and green since 1932 by providing environmentally friendly waste disposal solutions and recycling options. Headquartered in Colerain Township, Ohio, just outside of Cincinnati, Rumpke is one of the nation’s largest privately owned residential and commercial waste and recycling firms, providing service to areas of Ohio, Kentucky, Indiana and West Virginia. Rumpke divisions include Rumpke Recycling, Rumpke Portable Restrooms, The William-... read more
Location details
1101 W Oak St, Louisville, KY, 40210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zero stars here. Ive been billed for their service, without my permission, since November. I thought the paying customer, chooses the provider theyre paying for. Rumpke thinks differently. On top of that, their service, I didnt accept(I was never given the option), nor request, came 2 times. So, why am I being billed for service since November? Should I be receiving lot rent for the space their dumpster is taking up on my property? Terrible experience over all aspects.
If I could leave this company a zero star review I would! I have been waiting on a refund from my service that was canceled in NOVEMBER. It is now 2 days until February. I have been promised returned phone calls that never happen. I have been told they mailed it twice which also never happened. I have called 9 times to no avail. This company will take any penny they can get and run. Corporate was absolutely no help.
Have not had recycling pick-up since 12/16/2024 (over a month as of 1/20/2025). This is a frequent occurrence. Customer service is rude--tries to turn the issue around by accusing us of doing something wrong (e.g., having improper items in recycling bin or not putting can on the curb). However, this morning I saw the truck from a distance and it doesn't even turn down our street (which has only three pickups). Would give zero stars if I could.
Their trash service threw away our expensive, 64 gallon trash can and was told through many excuses, such as bad weather in another part of the state making supervisors unavailable, we didn't pay extra for one of their trash cans, bad weather caused them to drop it in their truck, etc, that we were out of luck. They basucally are able to take my property, pitch it, and not be liable to reimburse, unless we agreed to remain customers and they would give us one of their cans. My garbage piled up on my garage for a week while I... read more
Our trash was not pickup up 2 weeks ago. We were told they would pick up all trash bags including those not in the trash containers last week. They only did the trash containers. We still have 2 weeks of trash to be picked up. Their service is awful. We are looking for an alternative. ****** *
My neighbors and I share a dumpster, and it gets full every week. This week we had a snowstorm (act of God) and they didnt pick up my trash on the scheduled day, which is understandable. We waited until the roads were clear and called Rumpke, asking when itll be picked up. We always get serviced Monday mornings around 8 am. So I assumed we would be high on the list of pickups. They said we would get serviced Wednesday or Thursday. They did not come out, so I called the office on Friday, and I get told that Rumpke send out an... read more
They think they own a monopoly in **********and that it is ok to not pick up your trash. Our trash sat out on a busy street for 1 week and this was not the first time. Six calls were made and every time I was told it would be picked up. They do not want to refund money. They literally drove up to our house and stopped , they looked at our 1 bin of trash and drove away. This is one of the worst customer service experiences I have had.
RUMPKE SAID THEY DIDNT PICK UP MY TRASH BECAUSE THEY THOUGHT IT WAS MY NEIGHBORS TRASH CAN, SO NOW THEY CAN ASSUME, *******AND *****DO SELL THE SAME TRASH CANS AND COLORS. I HAVE HAD THEM FOR MANY YAERS WITH THE SAME 2 TRASH CANS MIND YOU BUT ALL OF A SUDDEN, THEY KNOW ITS NOT MINE SO THEY DONT TAKE IT FOR 2 WEEKS. THEIR ARGUEMENT WAS THE DRIVER THOUGHT IT WAS MY NEIGHBORS. REALLY!!!!!
I'm so happy there was another option. We have had rumpke for a little over a year. They would either miss our pick up all together, or just take one can, or randomly do their job. We would call and the customer service was nice but they continued to fail miserably. When I asked for the person in charge of the trucks to call me I never got a call. The last straw was when the rumpke truck nearly ran my wife off the road after only taking one can ... again. Canceled their service. They are all proud of being a well run company... read more
Frequently asked questions about Rumpke - Louisville District Office & Transfer Station
How is Rumpke - Louisville District Office & Transfer Station rated?
Rumpke - Louisville District Office & Transfer Station has a 3.9 star rating with 2,321 reviews.
When is Rumpke - Louisville District Office & Transfer Station open?
Rumpke - Louisville District Office & Transfer Station is closed now. It will open on Monday at 8:00 a.m.