Rumpke - Louisville District Office & Transfer Station

RICHARD H 

on BBB

3 years ago

I have had Rumpke Service in my area for several years. I have been completely satisfied. They pick up as scheduled and they seem to be very efficient. Drivers are friendly. I have no complaints and would highly recommend them. 

Chuck S 

on BBB

3 years ago

we have had this service for years. we enjoy the "any week" bulk pickup. a simple phone call to let them know. best garbage service we have ever had. 

Donna C 

on BBB

3 years ago

Our ******* service has been perfect for the 30 years weve been a customer. They allow us a pause when we go to ******* for the winter and they have never failed to pick up. I just wish they had pickup for recycling in our area. Maybe someday. A big thank you to the drivers, who have an often nasty job. We appreciate you! 

Travis P 

on BBB

3 years ago

Rumpke has been excellent. The drivers are friendly and courteous and billing is straightforward quarterly payments. Recent addition of fuel charge has increased cost, but they are still more economical than competitor Waste Mgmt. 

Jim S 

on BBB

4 years ago

For once, I'm pleased to write a POSITIVE review! Yesterday I called Rumpke to make arrangements to have my old water softener system picked up with the normal collection this date. The customer service person billed my credit card $22.50. She mentioned the charge was for 'water softener," but made NO mention of any weight restriction. This morning the empty brine tank was collected, but the heavy resin tank was left behind. After contacting Rumpke customer service I was told there was a 50 pound limit, which would preclude ... read more

ann c 

on BBB

4 years ago

Always picks up our trash on scheduled date. Never any trash blowing around the yard after they pick up. Container is in good shape, no cracks and wheels aren't broken. 

Angela H 

on BBB

a week ago

I have had Rumpke service for over a year and never had a problem until 2 weeks ago when they never picked up my trash. I have called their 800 number numerous times and have been told it would be picked up "today". It has never been picked up. Now the wind has blown over the cans and animals have strewed the trash everywhere. I have been forced to go out in the bitter wind and cold and try to retrieve what trash I could from my yard. At this point, it looks like I will have to try to find a more reputable company and Rumpke... read more

Heather M 

on BBB

2 weeks ago

We placed our trash by the road on Monday last week, for our Tuesday pick-up. The weather was nasty on Tuesday, which my husband and I understand; however, it is Sunday and our trash is still sitting there. We have called 3 times to try to get our trash picked up. Twice, our request was expedited. We deserve much better service than that, especially with the increases weve had in our payment over the last year. This was not the first nor the second time theyve skipped our trash pick up. I would never recommend this company t... read more

Bryanne N 

on BBB

2 weeks ago

After recent snowy weather my trash was never picked up and after talking to them a few times yesterday and today they have notified me that our trash is just being disregarded until next week instead of delaying and changing to a holiday schedule they have completely missed our service day and are stating they will just pick up next week. My trash is over flowing in my bins already and now it will be all over the ground by next week. This is unacceptable from a company thats supposed to service your trash once a week thats ... read more