Rumpke - Louisville District Office & Transfer Station

cyberrat 

on BBB

a month ago

If it's not missed trash it's leaving half the trash behind...when you call them they say leave it out they will come back and pick it up...well that happens days later if your lucky..we had trash pick up for years on Tuesday But they switched us to Friday so now when they miss the trash its left for days to smell up your front yard. 

A. G. 

on BBB

a month ago

They will take your privately owned trash can then, then say sorry not our responsibility, rent our can 

Ian C 

on BBB

2 months ago

Rumpke double charged me for 2 years to rent a trash can. When I discovered the error, I asked for one year of credit. They refused. So I bought my own trash can and asked to cancel my rental. They said to leave the can out on my curb or else they would charge me $50 if they tried to pick it up and it wasn't there. The can was out front for more than 2 weeks, at which point we had to call them again and then they picked it up. Then Rumpke charged me for an additional month of trash can rental. I'm so happy to have my own can... read more

Iva S 

on BBB

2 months ago

Rumpke has changed 100 per cent the customer service has dropped tremendously. I am in the process of cleaning out my relatives house that has passed away. I started in march and have been paying the trash bill. I had about 7 mattresses and box springs and a recliner chair to be picked up by trash. I have had Nothing but issues and have had to call the office about 10 times and customer service was very ugly, rude and very persistent. I had last pickup 2 weeks ago and they did not pick up because there were totes and no one ... read more

Cassie R 

on BBB

2 months ago

Rumpke missed my pick up for 2 weeks straight but got everyone else on the street. I called after the first missed puck up and they told me it would be collected in 48hrs. They never came. Week two cam and passed. Still no pick up. Called customer service back. Absolutely no reason or accountability for taking your $$ and not giving the service you paid for. No attempt at resolution just another empty promise to pick it up in 48 hrs. We canceled service and all we got was "ok, it that all".....They do not care about keeping ... read more

Jarod H 

on BBB

2 months ago

I help take care of a church camp that has 100+ people a week throughout the summer. After multiple missed pickups, overflowing dumpsters, and non returned phone calls and text messages from the Sales Rep or supervisors, Rumpke decided they would no longer be servicing us. Without any notice, they came and took the dumpsters leaving us with no place to put our trash. No warning at all, just gone. Four weeks left in the season, a new group starting next week, and we are left scrambling to fix it because Rumpke can’t do the jo... read more

Amanda B 

on BBB

2 months ago

These people are constantly not picking up my trash!! Paying them an arm and a leg for what? It’s ridiculous!! Rumpkes a joke!! 

Rick S 

on BBB

2 months ago

Have missed picking up my trash for 22 days and counting. Ive talked kindly to customer service at least eight times and been told today or some date in the future they are going to pick up. Still havent picked up. Beyond frustrated. 

Heather C 

on BBB

2 months ago

Wish I could leave a 0 star review. Rumpkes incompetence almost cost me my deposit on my apartment. They also took no accountability for never picking up my scheduled mattress TWICE. This monopoly is everything thats wrong with our capitalist country and I would rather pay money to any other service then ever give rumpke a dime. ******** excuse of a company.