Rumpke - Louisville District Office & Transfer Station

Jason S 

on BBB

2 years ago

We have been customers for our home and business for over 10 years. We recently moved our business and ordered a dumpster for our new location. After two weeks and still no delivery we called and talked to Steve Atkinson who is our local guy. He stated that they never processed the order, emailed me the paperwork again. I filled out the contract while on the phone and emailed it back. I was told he would expedite the dumpster out next day. Well, it never came. I called Steve twice and left voicemails and never received a cal... read more

Courtney M 

on BBB

3 years ago

They simply dont pick up my trash regularly. The company refuses to issue me a refund for the full time period they did not perform their service. If given an option i strongly recommend against using this service. 

Cindy S 

on BBB

3 years ago

I had called to cancel my services May 13, 2022, last pickup 5/26/2022. I have an email of confirmation dated 5/13/2022 that services would be cancelled for June July and August, and to disregard payment in the amount of $110.57. however, on 5/29/2022 they still took it out! They did not pick up their trash can until the week of June 13TH. I have made several calls to get my refund back with no success! I did ask to speak with the manager, and I believe the person I was speaking with was Heather, she put me on hold for 10 mi... read more

Karen K 

on BBB

3 years ago

Don't use auto pay with this company. They showed I was paid up month after month, then decided I was behind and billed an additional 2 months. So they charged 3 months payment to my card in one month. Without giving me notice or explanation. 

Bill H. 

on BBB

3 years ago

I have been with rumpke for over sixty years and have always paid my bill ahead of time,here lately they have failed to pick up my trash every couple of weeks and I call they say it will be picked up in the next 24 - 48 hours and week later it still hasn't been picked up, I don't think the drivers Care one way or another, so I cancelled my service with them, the people in the office will tell you anything 

Becky (Rebecca) W. 

on BBB

3 years ago

Accounting/billing inadequacies. Canceled my service in February. Still getting charges in June. 

Carla L 

on BBB

3 years ago

I am 72 year old senior on fixed income. Just got my Rumpke bill and the fuel surcharge is $26.39 or 21.5% of my $123.65 bill. I understand that gas prices are rising but take this surcharge times the number of Rumpke customers and it is hard to believe they are not making an additional profit on the current gas situation. In addition, they charge a $2.95 surcharge if you pay by credit card. The only way to avoid that surcharge is to give them your ACH information, which I will not do. As poorly run as this company is, I wou... read more

Fernando R 

on BBB

3 years ago

Twice in the last month our trash hasn't been picked up while everyone else's around me has. The truck literally has driven past my can three times on the way to get others while leaving mine. When I call I get told it'll be 24-48 hours and they'll pick it up when it actually takes another week. Was given credit for a week only yo turn around a get a bill gor the credit amount. When I called this time my call was meet with attitude from the lady who answered the phone. I was blamed for not having the trash out for them when ... read more

James B 

on BBB

3 years ago

I am a 73 year old Disabled Retired military on a tight budget. I have been with Rumpke Garbage collection for many years and was on a Resident Senior service contract costing $66. every three months. This week I received my Rumpke Bill for $83.22, now including a $16,77 Fuel Surcharge! I tried to contact them through their website, but no response. On Monday 16 May 2022 I called their customer service and was told they would forward my problem to the Supervisor, and they will contact me, no response. Four hours later I call... read more