Rumpke - Louisville District Office & Transfer Station

MARY Y 

on BBB

4 years ago

I've had their service for years with no problems. I called for a bulk pick up of a mattress and box springs. Was gonna be charged $20 for bulk pick up---Wrapped them in plastic as instructed. They would not take them b/c they were placed vertically by my mailbox. So I called and the rep said they would come get it the next day. They never did. Called a third time, paid $20 for a new zippered cover so the items would be "properly covered" and placed them horizontally and they still did not take them....a few not so pleasant ... read more

Emily S 

on BBB

4 years ago

I haven't had recycling picked up in two months. I put the can out in front and they don't even come down my street. This has halted any recycling efforts I'm trying to do. I'm going to just bag up my recyclables and throw them in the trash. I pay for both to be taken and am not receiving what I'm paying for. Complete scam artists. 

Jerry F 

on BBB

4 years ago

garbage truck driver tore lines that cross street and was not going to stop if i had not been outside. did call someone but no answer. their drivers need to slow down and pay attention thru residential neighbor hoods. when calling them, someone needs to answer phone in a timely manner. and their drivers need to speak english. hope they have good insurance to pay for damage to my house where they tore trim away when lines came down. 

Troy R 

on BBB

4 years ago

They have the worst customer service of any company I have ever dealt with. They haven't picked my trash up for 9 weeks out of this year. I have called them over 15 times and they still do not pick my trash up. They have no problem taking my money, but will not collect my trash. 

Nick C. 

on BBB

4 years ago

Service was cancelled with June 1st as the last pickup date. The ticket to pick up the trash cans was not put in place until june 14th with a 2 week turn around, ensuring that the receptacles were left abandoned for 5 weeks longer than necessary. Combining this major inconvenience with the plethora of times they missed a service pickup and refused to rectify the situation, I would never recommend this organization to any individual or group. 

lisa T 

on BBB

4 years ago

They are good at picking up garbage but are not good at picking up yard waste. We have to call them almost every week and sometimes they skip a week. The customer service will remind you of your calls and voice mails, but do not get your yard waste picked up. If you do not call customer service, how would they know that it was not picked up. They seem offended that you want it picked up 

Bethany S 

on BBB

4 years ago

Worst service ever, miss our whole street won't pick up trash on side of road and if our lid does not close all the way they won't touch it and we have to pay for them to come pick up extra bags because they missed it. Customer was completely rude and pretty much had no care about what they didn't do. 

Shannon G 

on BBB

4 years ago

Picked up what they wanted - two of eight times without me calling. Terrible. 

Barbara S 

on BBB

4 years ago

Our city contracts rumpke for trash and recyclables collection. They are always lae, sometimes skipping pickup altogether. They have destroyed our waste receptacles, and sometimes do not pick up all that is set out, saying it's too heavy or not wrapped correctly. They do not pick up these items because drivers are lazy.