Rumpke - Louisville District Office & Transfer Station

Kayla S 

on BBB

3 years ago

Would give a zero if I could. They miss my trash more than they actually pick it up and each time I'm told to just leave it out...they don't pick it up until the next trash cycle!!!! 

Jeff T 

on BBB

3 years ago

Been a customer of Rumpke for over 50 years, but my recent experience with Rumpke has left me feeling as a victim of crime. Driver picked up several cans and threw my personal garbage can into the truck, crushed it, and drove away. After calling Rumpke they quickly called out that they are "not responsible" for personal garbage cans. Leaving them exempted from any responsibility for destruction and theft. How can someone take (theft) anyone's garbage can and claim they are not responsible? This was no cheap can, it heavy dut... read more

disappointed 

on BBB

3 years ago

They are the worst! If I could give them a zero I would! 

Jennifer W 

on BBB

3 years ago

If I could rate them a 0 I would. Promises to pick up garbage by hand for over a month (this was after required letter was obtained from doctor requesting service accommodation for a disabled individual) never done. Several emails and phone calls. No resolution. Garbage had to be disposed of by another family member. A supervisor called and apologized profusely telling me they would follow up and never did. Discrimination against the disabled. 

Jennifer W. 

on BBB

3 years ago

We followed every rule Rumpke had to accommodate a disabled individual with trash collection. The company refused to comply and follow their own policy even after multiple emails, phone calls, and photographs. Could not get garbage collected even with account being prepaid. Route driver and supervisor are discriminating against those with disabilities. *** 

Richard W 

on BBB

3 years ago

Horrible service!!I work for a Hospital and we never get our garbage picked up on time causing major issues.I wish we could share images 

Katie S 

on BBB

3 years ago

I was quoted $62 for trash and recycling. I was only ever charged that once. My **** went up every **** by a few dollars. By my last **** I was being charged almost $20 more than quoted and hadn't been with them for 2 years. When I finally called about it and asked about the price the first person told me she didn't know why I was being charged more, but someone would get back with me by the end of the day. They didn't, so I called the next day. I was then told the price went up due to fuel charges. When I asked of fuel char... read more

Joyce W 

on BBB

3 years ago

I have been a long time patron of Rumpke and recommended their service to many in the area. Unfortunately, I am dropping my service to their untimely pick up of an extra receptacle (was told **** days before pick up, it is now 15 days w/3 more additional days before they may pick-up) and their lies. I can see by the Review Rating, that there are many, many more unsatisfied customers. What a SHAME! 

David S 

on BBB

4 years ago

********************** is a terrible. terrible, company to deal with! Many, many times I have had to call to say that both my garbage and recycling are very often *** PICKED UP! It happens over and over and over, despite many polite and courteous calls from me to question why my garbage/recycling is missed. Each and every time I am told that someone will come out and get it soon (within 48 hours) and many times that does *** happen! While I wait for a ********************** truck to come do the job I pay for, racoons and oth... read more