Rumpke - Mansfield District Office

Gary C 

on BBB

2 years ago

HORRIBLE. I canceled service due to moving and called Rumpke to pick up the cans. They told me it would take 7-10 business days to pick up the cans. Two weeks later they are still there and now I am told they will put a PRIORITY on pick up but it will TAKE 7-10 BUSINESS DAYS MORE. In the meantime I have a HOA threatening to fine me for leaving my cans on the street for two weeks and new owners of the house want them out from in front of their home. Rumpke keeps saying they have an agreement with the HOAS to leave the cans on... read more

Zachary C 

on BBB

2 years ago

Horrible pricing fluxes. This is a monopoly and someone needs to hold them accountable. 

Lisa S 

on BBB

2 years ago

Miss our cans often. Leave trash on lawn. Lazy. I miss our old trash guy 

William S 

on BBB

2 years ago

Trying to close account Called 4 time They tell me they can’t Agent has too He or she will call me It been two weeks They will not close my account 

ESTHER S 

on BBB

2 years ago

RUMPKE IS A JOKE WHEN I FIRST MOVED INTO MY HOUSE I WAS TOLD WE CAN BUY AN EXTRA CAN TO USE INSTEAD OF THERE CANS. I ALSO WAS TOLD WE CAN PUT OUT 6 TRASH BAGS IF NEED BE. THIS MORNING I GO GET MY CANS AND 1 WAS NOT EMPTYED CALLED AND COMPLAINED AND ALL I GOT WAS EXCUSES AND THAT THE DRIVER BEFORE SHOULD NOT HAVE DONE THAT. WELL YOU WOULD THINK SINCE IVE BEEN A PAYING CUSTOMER FOR 2YR + THEY WOULD GO GET IT BUT NO THEY DIDNT. THIS IS NOT HOW YOU KEEP CUSTOMERS NOR TREAT CUSTOMERS. THEY DID NOT WANT TO WORK ANYTHING OUT NOR CA... read more

Meizhen Y 

on BBB

2 years ago

Rumpke is the absolute worst. First they make you sign a contract or else they'll continue to raise the price, and they still raise the "fixed price" even after you sign it. Second of all, the customer service hardly exists. They just say they can't do anything and push it off to another department, if they can't do that, then they just say they will call you back (which they never do). If your looking for a trash service company, best look for another one because Rumpke won't bring you satisfaction at all. 

Beryl S 

on BBB

2 years ago

Made promises they did not keep, they bought Vince Refuse in Springfield and took on the customers but never communicated to us what and when and the first week it took 3 extra days to get my garbage picked up with lots of phone calls and emails. The following week we had to chase down the truck to take our garbage, called them and told them. Then the following week we had to do the same. They promise to fix things within 24 hours, (on the web) even their staff say that on the phone, but when you have a problem they state it... read more

Christina H 

on BBB

2 years ago

Rumpke is a joke,ive had service with them for atleast the last 10 years and have never had service disconnected, they skipped my trash last week and it still has yet to be picked up,I'm looking into getting a different trash service because rumpke is the worst 

Tina R 

on BBB

2 years ago

Not worth 1 star. My trash.has not been picked up for 3 weeks. I've called 3 time a week. Assured supervisor will call me. And they will send a truck out to pick it up. Didn't happen. They won't credit my account saying I called on the wrong day.