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Rumpke - Mansfield District Office
- Waste Management Solutions
- Mansfield, OH
About this business
Location details
2175 Stiving Rd, Mansfield, OH, 44903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Within the last 2 months we have had 3 Friday pickups that we put our trash out the night before and Rumpke never picked up. We called Rumpke before the days done to get them out and they did not show until the next following schedule, on Tuesday. This is unacceptable and I will be speaking with our county officials as this happens to too many people without repercussions and we need options of other trash companies. This company does not care about the customer and they do not make things right when they mess up and now thi... read more
Business response:
We sincerely apologize for the missed pickups and understand your frustration. Please contact us at ************** to address these service issues directly. Your satisfaction matters to us.
Rumpke missed our pickup. We called several times and they assured us they would be back within 48 hours. They never showed.
Business response:
***** we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at ***** ********. We want to ensure your satisfaction.
Absolutely the worst. They miss my trash all the time, promise to pick it up within 48 hours and still don't pick it up. The driver is rude and will cuss me if I ask him nicely to please take the trash. He even threw the whole can in the truck and I had to get another one. And he's still working there!
Business response:
********, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at ***** ********. We want to ensure your satisfaction.
Rumpke was supposed to pick up for our homeowners association on Thursday. No-show. We called, they offered to come out the next day. No-show on Friday, no-show on Saturday, no-show on Sunday, no show on Monday, despite calling them over and over. This is a colossal failure on their part. Please do not EVER use Rumpke!
Business response:
****, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at **************. We want to ensure your satisfaction.
Last week Rumpke skipped our trash pick up for an unknown reason. We called multiple times and they said that someone would be out within 24 Hrs, they never came back. This week we were skipped again so I called and spoke with customer service they sent someone out to pick up our trash. The driver only took half of the trash and left a note saying that it was a bulk pickup, also left a bunch of cardboard laying in my yard the trash he did take the cans were everywhere. I would like to send the pictures to you cooperate offic... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Requested a final bill and never received it. Was never told how to return trash bins. ***** took it upon themselves trespass and take the trash cans. Had i been given the proper instructions they would've been returned but this absolutely gives them no right to come onto my property and take the bins. I'm very uncomfortable they thought this was okay especially with the location my trash cans were sitting. Regardless they had no right to step foot further than the curb.
Business response:
******* your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
They missed a pick up. I called early on the same morning. I called every morning after that for 4 days and they told me something different every time. It has been 4 days. I was told today the driver in charge of missed pick *** would get it by the end of the day. It is 7:45 PM on Friday. I guess the trash will sit there through the weekend. So far I have had to rebag it, get it out of the neighbor's yard and re stack it at the end of our 1/4 mile drive. Monday I will change service. NEVER AGAIN. Please do not use Rumpke.
Business response:
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Terrible customer service. Recycles have been sitting on the curb for 3 days and will now sit through the weekend because they weren't picked u. This not acceptable.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Horrible customer service. I call about every other week, if not weekly for failure to pick up. I'm told that I have to wait 48 hours after pickup day to complain. Then it's the weekend. Then we are a week without it getting picked up. And that's if we are lucky. And when I call, I tell that person how dissatisfied I am and they really don't care :) I will be looking for another trash company.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Frequently asked questions about Rumpke - Mansfield District Office
How is Rumpke - Mansfield District Office rated?
Rumpke - Mansfield District Office has a 3.9 star rating with 1,455 reviews.
When is Rumpke - Mansfield District Office open?
Rumpke - Mansfield District Office is open now. It will close at 5:00 p.m.