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Rumpke - Mansfield District Office
- Waste Management Solutions
- Mansfield, OH
About this business
Location details
2175 Stiving Rd, Mansfield, OH, 44903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I help take care of a church camp that has 100+ people a week throughout the summer. After multiple missed pickups, overflowing dumpsters, and non returned phone calls and text messages from the Sales Rep or supervisors, Rumpke decided they would no longer be servicing us. Without any notice, they came and took the dumpsters leaving us with no place to put our trash. No warning at all, just gone. Four weeks left in the season, a new group starting next week, and we are left scrambling to fix it because Rumpke can’t do the jo... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Rumpke missed my pick up for 2 weeks straight but got everyone else on the street. I called after the first missed puck up and they told me it would be collected in 48hrs. They never came. Week two cam and passed. Still no pick up. Called customer service back. Absolutely no reason or accountability for taking your $$ and not giving the service you paid for. No attempt at resolution just another empty promise to pick it up in 48 hrs. We canceled service and all we got was "ok, it that all".....They do not care about keeping ... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ********. We look forward to ensuring your satisfaction. Thank you.
These people are constantly not picking up my trash!! Paying them an arm and a leg for what? It’s ridiculous!! Rumpkes a joke!!
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ********. We look forward to ensuring your satisfaction. Thank you.
Have missed picking up my trash for 22 days and counting. Ive talked kindly to customer service at least eight times and been told today or some date in the future they are going to pick up. Still havent picked up. Beyond frustrated.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ******** or by email at **********************We look forward to ensuring your satisfaction. Thank you.
Wish I could leave a 0 star review. Rumpkes incompetence almost cost me my deposit on my apartment. They also took no accountability for never picking up my scheduled mattress TWICE. This monopoly is everything thats wrong with our capitalist country and I would rather pay money to any other service then ever give rumpke a dime. ******** excuse of a company.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ********. We look forward to ensuring your satisfaction. Thank you.
They do not pick up your trash every week, only when they feel like it, and customer service is no help.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** *******1. We look forward to ensuring your satisfaction. Thank you.
For the first 4 weeks of service my trash was NEVER picked up on time. The very first week of service my trash sat out at the road from ****. night until Sat. night in terrible rain storms and was knocked over several times. I called over and over and was told it would be picked up the next day. I took it back to our house on Sat. night. Week 2: Put out at road (double amount of bags) and after three days of calls I was able to get a supervisor to call me back. Three days after scheduled pick up missed he drove his personal ... read more
Business response:
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Rumpke absolutely destroyed all three of my garbage cans within a relatively short period of time. One of their drivers even had the nerve to put an order a new can orange tag on one of my cans that they destroyed. I called customer service and they were absolutely no help. They told me It comes with the service. The BEST advice I can give anyone on here is to order your trash bins from *****and not from Rumpke. ***** offers a 10 year warranty on all their trash bins. Rumpke offers a ZERO warranty!!! ***** will replace their... read more
Business response:
***** your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Have had nothing but problems with pick up since December. I've called over 30 times, always told a supervisor will call me, that's happened once. Promised they'll get someone here, doesn't happen. Worst company ever! I feel sorry for the call center employees having to deal with this. I was told this is a daily problem in our area now . We've had them for years but are now looking for another company. If I could give them a zero rating I most definitely would. Beyond frustrated!!
Business response:
*****, we sincerely apologize for your ongoing service issues and frustration. Please contact us at ************** so we can address your concerns and resolve these pickup problems immediately.
Frequently asked questions about Rumpke - Mansfield District Office
How is Rumpke - Mansfield District Office rated?
Rumpke - Mansfield District Office has a 3.9 star rating with 1,455 reviews.
When is Rumpke - Mansfield District Office open?
Rumpke - Mansfield District Office is open now. It will close at 5:00 p.m.