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Rumpke - Mansfield District Office
- Waste Management Solutions
- Mansfield, OH
About this business
Location details
2175 Stiving Rd, Mansfield, OH, 44903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our trash was not pickup up 2 weeks ago. We were told they would pick up all trash bags including those not in the trash containers last week. They only did the trash containers. We still have 2 weeks of trash to be picked up. Their service is awful. We are looking for an alternative. ****** *
Business response:
******, we apologize for your experience. Recurring inclement weather and poor road conditions have led to unusual delays in many service areas. To ensure you are taken care of, we would like to look into your specific service schedule and follow up. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.
My neighbors and I share a dumpster, and it gets full every week. This week we had a snowstorm (act of God) and they didnt pick up my trash on the scheduled day, which is understandable. We waited until the roads were clear and called Rumpke, asking when itll be picked up. We always get serviced Monday mornings around 8 am. So I assumed we would be high on the list of pickups. They said we would get serviced Wednesday or Thursday. They did not come out, so I called the office on Friday, and I get told that Rumpke send out an... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
They think they own a monopoly in **********and that it is ok to not pick up your trash. Our trash sat out on a busy street for 1 week and this was not the first time. Six calls were made and every time I was told it would be picked up. They do not want to refund money. They literally drove up to our house and stopped , they looked at our 1 bin of trash and drove away. This is one of the worst customer service experiences I have had.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
RUMPKE SAID THEY DIDNT PICK UP MY TRASH BECAUSE THEY THOUGHT IT WAS MY NEIGHBORS TRASH CAN, SO NOW THEY CAN ASSUME, *******AND *****DO SELL THE SAME TRASH CANS AND COLORS. I HAVE HAD THEM FOR MANY YAERS WITH THE SAME 2 TRASH CANS MIND YOU BUT ALL OF A SUDDEN, THEY KNOW ITS NOT MINE SO THEY DONT TAKE IT FOR 2 WEEKS. THEIR ARGUEMENT WAS THE DRIVER THOUGHT IT WAS MY NEIGHBORS. REALLY!!!!!
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
I'm so happy there was another option. We have had rumpke for a little over a year. They would either miss our pick up all together, or just take one can, or randomly do their job. We would call and the customer service was nice but they continued to fail miserably. When I asked for the person in charge of the trucks to call me I never got a call. The last straw was when the rumpke truck nearly ran my wife off the road after only taking one can ... again. Canceled their service. They are all proud of being a well run company... read more
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
They missed picking up my dumpster on 12/3/2024, I called to inquire about a credit and was told that they would look into the problem, of course no one called my back. I called on 12/19/2024 to inquire about a credit and was informed that they had denied the credit saying that the trash in the dumpster was frozen to the bottom of the dumpster. There was over 2 feet of trash in the dumpster, for it to be frozen to the bottom of the dumpster there would have to have been nearly a cubic yard of water. We did not have enough pr... read more
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Billed 6 months after I cancelled service, immediately applied to my credit report. Had to pay $100 to have them remove. I thought extortion was illegal.
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
I've had a horrible experience with Rumpke and it doesn't seem to end. After they've neglected to pick up my trash about a half dozen or more times in the last year I finally terminated the service. Now they're holding a credit of mine and won't release it until the garbage cans have been reclaimed. No different than the trash service, they aren't picking up the cans as scheduled. What can I do at this point? Stay away from this company they are horrendous.
Business response:
***** your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Horrible Service. Did one billing cycle with them. 7 times they missed my trash and I had to call in to have it picked up. I would watch them stop at the 2 houses prior to mine and get the trash. It was still dark. Their headlights lighting up the big ol Rumpke can at the end of my drive and they would still drive on past. The supervisor assured me at time #5 it would not happen again. At time #6 I said if if happened again I was canceling. the following week it happened again. I have now cancled. It has been 12 days since I... read more
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke - Mansfield District Office
How is Rumpke - Mansfield District Office rated?
Rumpke - Mansfield District Office has a 3.9 star rating with 1,455 reviews.
When is Rumpke - Mansfield District Office open?
Rumpke - Mansfield District Office is closed now. It will open on Monday at 8:00 a.m.