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Sacajawea Veterinary Hospital
- Federal Way, WA
About this business
Location details
1616 South West Dash Point Road, Federal Way, WA, 98023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
My cat had an appointment for vaccines. I have a baby so they offered to let me drop her off. I mentioned to them she had been puking. They proceeded to take her, then call me to tell me that a) they were going to charge for the visit plus a few for drop off (no mention of the fee before) and b) they were not going to do anything beyond the exam. Long story short, a complete waste of my time and money. Had it been mentioned earlier that they would not give her the vaccines, I would have monitored her. I can understand some ... read more
Dr. Mason diagnose my dog with severe anxiety disorder and suggested I take dog to behavioral specialist at charge $400 an hour in Portland Oregon for a virtual service. We decided to put my dog on prescription medication for two weeks but it made the dog health worse when she's only two months old at the time. I notice after I received services on the detail bill I was getting charged for items that was not even discussed with me on the phone prior at the intake or during the phone conversation after the appointment. I was ... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Word for word what I wrote to their office when they asked for my feedback via text and email: "Your website offers booking appointments online. We did this as new clients who were recommended by current client of yours. A few days or a week later we got a call saying scheduling errors occurred and we had to call to reschedule a different day, fine. Things happen, I get it. We called and rescheduled for the following week, no big deal. Got to the appointment and found out the visit was with a different vet. No big deal, ag... read more
Hot mess vet, will not properly care for your animals! Scheduled an appointment to bring my cat in who is sick and had originally scheduled for 8 am. Got a call a couple of days before from them asking to change to 11:40 instead and I agreed. Got to the building and called them to let them know I was here (covid times, can't go in the building which is expected), confirmed I was at the right location even though there were signs on the window, the receptionist agreed I was. I had asked "even though there are signs on the win... read more
A while back I took my little doggie to Sacajawea Vet, Dr. Mason saw him and said he had a strain and guessed it was his neck. That night my doggie was in pain and I touched his back gently because he was crying and he threw out a bark that told me he was in pain! He did not sleep that night so the next morning I called in to let them know I did not have the meds I thought I had from the last appointment. The young receptionist said he would have the meds ready the next day!! I said No, he needs them today, my doggie is i... read more
In late May of 2019 I came to get my dog neutered. We had been bringing him here since January and had not had any issues up to this point. When we came to pick our puppy up after his surgery, the workers got him and sent us on our way quickly. On the way home our dog seemed to be in a lot of pain, but we figured this was because of his surgery. When we arrived back home we realized there was a bandage on his leg. My boyfriend wanted to take it off, but decided to call the vet first to make sure that was okay. When he called... read more
Let me make this clear. I DID NOT FOLLOW YOUR ADVICE. DO NOT TRY AND TAKE ANY CREDIT FOR HER RECOVERY. Summer Vet will always be my first choice over you. I only called you because I truly believed she was dying. If you are not equipped for emergencies, and why wouldn't you be, you could have stabilized her and sent us on our way. Bottom line is, even as I was SOBBING on the line with you, you wouldn't help my baby. End of story.
Business response:
Dear LS. As you stated, you had an emergency with your Yorkie on Saturday 7/20/19 and when you called us, based on the symptoms you described, we recommended that you take her to an emergency hospital. Emergency hospitals such as Sumner are staffed and equipped to take care of such emergencies. While we may be two minutes away from your home and convenient for you, we already had patients in our hospital under our care and adding another would have would have taken our time and attention away from them and we would not have ... read more
If you love your pet do not bring it into this place, they will lie to you and tell you that they are going to do a surgery one way and then do it a very cheap way I spent thousands with them. I would not let them do the surgery on my Chorkies back legs until I spoke with the surgeon Dr. mayo, we had a meeting and he showed exactly what he was going to do so that this would not occur again I was really impressed with him he wore blue jeans and a workingman shirt and seem to really care. When I brought Max in for a check up a... read more
Business response:
Thank you for your feedback, Neil. We are rather puzzled at your review though, because the surgery you brought Max in for was with an outside surgeon back in 2014. In looking at the record, the last time we spoke to you was in 2016 and you told us at that time that Max has a regular veterinarian and that you only brought him in to our hospital for his surgery with Dr. Mayo in 2014. That being said, please feel free to call us so we can address any further concerns you may have.
I have brought my pets to this clinic for 30 plus years so it's a shame that I have to write this. Obviously, due to the longevity of having them help me with my pets through the years there has been some degree of satisfaction. When I first met with Dr. Rookers I was pleased, but then things took a turn for bad. My young cat began bleeding anally. He did this at midnight when all offices are closed. I call the next morning and inform them of what was going on the night before. Of course as mom of a fur baby I am somew... read more
Frequently asked questions about Sacajawea Veterinary Hospital
How is Sacajawea Veterinary Hospital rated?
Sacajawea Veterinary Hospital has a 4.4 star rating with 947 reviews.
When is Sacajawea Veterinary Hospital open?
Sacajawea Veterinary Hospital is closed now. It will open at 7:30 a.m.