This profile has been claimed by the business owner or representative.
Saela Pest Control
- Pest Control
- Colorado Springs, CO
About this business
Location details
716 Clark Place, Unit 120, Colorado Springs, CO, 80915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a wasp problem. They made me sign a 1 year/quarterly contract to spray for them. If wasps returned, they would come back before the next quarter to respray. It never really fixed the problem -- just lessened it. After my 1 year was up, I called to cancel contract. Customer service rep said he couldn't do it. He transferred me to his manager, who badgered me to try to get me to stay. A total nightmare. Also, I once forgot to unlock back gate on one of my quarterly sprays. I talked to the serviceman 20 minutes before he ... read more
Business response:
Thanks for making us aware of your situation, Dean. We apologize that things haven't been quite what you were expected. We are always willing to come back as many times as it takes to make sure you are taken care of. You have unlimited free re-services. Sometimes wasps take multiple treatments closer together. However, since they are a flying insect we would never be able to guarantee that one won't fly around your doors or through your back porch. If your Service Specialist was not able to get into your backyard w... read more
This company is all about profit. They have no customer service at all. Just a call center. And when I tried to cancel out of dissatisfaction, they still charged me for another treatment they didn't complete. Still have moths, wasps, ants, mice and rabbits after purportedly six services!
Business response:
Thanks for letting us know of your situation. We apologize for not having a positive experience with us. Just to clear things up, if you signed up for multiple services you might of received a discount for all those services. So if you cancelled before your service number was up, we won't be able to give you those discounts any more. Now, we are always willing to come back as many times as you need in between your regularly scheduled services, for free. We absolutely want to make sure your pests are under control. Somet... read more
I had to have them do the initial service twice. The 1st tech offended us by his unprofessionalism and he did a poor excuse for service. The second techs service was better but still a little rude. It has been almost 3 weeks and we are still seeing bug.
Business response:
I am curious to know more about what happened during your first visit. I want to make sure you are taken care of. If you could call in at 303-935-3343 and mention is review you will be directed to someone who will take care of you. Understand that our product is very unique. In some cases it can get inside unknown nests, activating them even weeks after we originally treated. Once that product activates the nest you will see a decrease in activity within two weeks. Now on the rare occasion that you still see some activity, j... read more
When the service started I asked for a hard copy of my contract. It was never sent. When I first contacted edge pest-control, they told me that there would be three visits and if I terminated the contract before those three visits, I would have to pay a penalty.There was absolutely nothing in the contract that stated anything regarding extended sessions. Their work consisted of nothing more than sitting out a few wood mousetraps and outdoor feeding stations. I eradicated the entire mouse problem myself with no further help f... read more
Business response:
Thanks for letting me know about this situation. At Edge we want every interaction with us to be a positive one so I want to look further into your account. However, I am not able to find your account because I don't have your full name. If you could respond to this with your full name then I will contact you. Or if you call in at 303-935-3343 and mention this review, you will be directed to me. Here at Edge we are always trying to improve and make sure you, our customer, is happy. My main objective is to help you out i... read more
Why
Horrible experience. The past two appointments have been NO CALL NO SHOWS. Both times that I spoke to someone afterwards they told me something different from the previous person. Telling me that both times, someone in the office lied about what they were going to do. Awful. When they do show up, they do decent work, though.
During first call, they gave a very hard sell to sign up for a long contract. I felt pressured into signing it. Poor service once they did come out. Gave me a fight when I called to cancel the contract in the 3-day window to cancel.
Business response:
Thanks for taking the time to leave us this feedback. We don't aim to pressure anyone into signing up for our services, and we aim to provide world-class customer service. We'd like a little more information about your situation. Please give us a quick call at (866) 529-0864 [extension 1041] so we can talk through a few things with you, thanks!
The man who called me back (promptly, upon receiving a request through Home Advisor) was extemely knowledgeable and courteous. The technician who came out seemed a little less knowledgeable when I asked questions to confirm my understanding of how the pests would respond. The wasp nest DID get destroyed, which was the main objective, but the yellowjackets are still around (until a freeze, I guess). I was told by the phone person that they would disperse once they got the anti-pheromone on their legs and spread it around the ... read more
They were on time, efficient and did their work. Even though they had the wrong spelling of my street. I even spelled it twice over the phone when making the appointment, knowing companies put "Harbor" NOT "Arbor" as it should be. Of course it took about 2 and a half days for the "Whatever" type bees to go away from under my gutter, and a second treatment, but they are moved to somewhere else since I see them close to my fence when outside with my dog. I have no idea where they live now. The ants I haven't seen Thankful thin... read more
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.6 star rating with 1,547 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open on Monday at 7:00 a.m.