San Martin Senior Living

Anonymous 

on AplaceForMom

9 years ago

Our experience with Pacifica Senior Living was a short one due to the fact my aunt was a flight risk and kept leaving, but other than that the place was wonderful. The grounds are really beautiful and very clean. The food is great the staff was great as well. I would recommend this community to the right family as long as your loved one isn't a flight risk this place is a great fit for the right individual. 

Vegas Gma 

on AplaceForMom

10 years ago

We chose this facility after visiting and reviewing other facilities. The room is very spacious compared to other 1 bedroom facilities. We were further impressed by the amount of residents that get involved in the endless activities. Their participation, I think, speaks volumes. The place has several over sized common areas compared to other facilities. The decor is very elegant and the staff is so friendly and warm. The beautiful dining room has three chefs and five waiters that give you very timely service. The food is ver... read more

eljb 

on AplaceForMom

10 years ago

I hve a family member residing at the former Willow Creek facility. The apartments and caregivers are wonderful. They take a personal interest in all the residents. However, since Pacifica took over, I have seen decline in the qulity of food. Activities are minimal, and it seems that there are more restrictions placed on what and where residents can go. I am hoping things will improve, because my family member has enjoyed living there and uprooting him/her would be quite inconvenient. 

Anonymous 

on AplaceForMom

11 years ago

It is a good and friendly place. The food is good and it’s a very beautiful community. We haven’t had any trouble with the laundry, but the clothes come back a little wrinkled sometimes. They’re very clean. 

Anonymous 

on AplaceForMom

5 months ago

They are badly understaffed and quality service not great. At times its adequate, at other times its poor. The food is not that good. The food can be on the cooked or uncooked side, they don't have enough servers so the food comes to the table cold and that makes it unappitizing. They recently had a Norovirus outbreak and did not tell the families by text for 3 days. 

Jerry 

on AplaceForMom

10 months ago

Mom constantly complained about food and service. She took food in her room and would say, I'll eat whenever it gets here. We picked this community because of the location, easy access from Freeway. We then looked for cleanliness of the facility. The price/cost was considered. We also like that she wouldn't have to move once got to hospice care. 

Kim L 

on AplaceForMom

11 months ago

I would love if they incorporate a physical fitness program where they brought in a physical fitness person twice a week. Everyone is friendly and nice except one waitress that my mom tangles with once in a while. They have a cleaning person clean my mom's room once a week. They also wash her sheets and towels for her and makes her bed each week with clean sheets. My mom is still independent so she doesn't require much care. This is the one area that my mom complains daily about the food. They tend to run out of the good foo... read more

Anonymous 

on AplaceForMom

a year ago

My mother hates the place and it has gone downhill in management, food, care. I have reported them to the state. Would not recommend Pacifica to anyone. Management is awful! 

Anonymous 

on AplaceForMom

a year ago

Pacifica Senior Living has great staff members but there is just not enough of them. The meals in general are ok, but being able to order a meal that is not on that day's menu is good. We would recommend this community to other families based on the experience we have had so far.