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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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Our experience in Memory Care was much better than the Assisted Living side. The Memory Care unit staff were more attentive, took care of medications, and bandages for my loved one. The staff were loving and pleasant with my loved one. The hospice nurses were wonderful as well. The Assisted Living side of the community I was not pleased with our experience overall. The front desk staff members were nice to work with on the assisted living side of the building, as well.
Business response:
Thank you for taking the time to let us know what we are doing right in taking care of our memory care residents at Pacifica Senior Living who deserve that extra special care. We have shared your comments with the Assisted Living staff to help in meeting the “just right” standard of care.
This community was okay but it was a little to much for my loved one. This would be great for a retired couple that wanted to go into senior living but still active. They had a lot of amenities but my loved one would not have been able to participate in a lot of them.
Business response:
Thank you for taking the time to leave us this detailed review about your tour experience at Pacifica San Martin! If you have any further questions, please give us a call. We're always happy to help!
Everybody is super friendly and always willing to fix any issues as soon as possible. They are short staffed. Housekeeping is supposed to be cleaning once a week and it has happened once. We had medication issues, missing his medicine for a day. I honestly think this is due to a staffing shortage. They provide a variety of meal options. They said they have transportation for doctors appointments as well as a shuttle that comes for the residents. Any communication has come from the executive director and he seems right on it.... read more
Business response:
Your review is very concerning to us. We would appreciate it if you would contact our community to speak with our Executive Director about your recent experience.
It's still a relatively new experience, so the jury is still out so to speak. I'm definitely not sorry we put my family member here. She's getting used to it. It's always a transition going from your own place to community living. But overall it's been good. She moved in during Covid, so there were some challenges related to that, but things have been getting better. One of those challenges was fewer activities, but they're just now starting those back up again. She generally likes the food and is not losing weight. The staf... read more
Business response:
Thank you for your positive review, we appreciate your feedback! We are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.
This community was probably one of the top places at one time and this is what I heard but things have changed and now it is different. I did not get a lot of what I was promised so right now I would not recommend this community to a friend. Rooms are not getting cleaned and options for diabetics are minimal
Business response:
We are so sorry that our community has not lived up to your expectations. Since COVID came on the scene in 2020 one of our ongoing challenges has been staffing. As with all senior living communities across the country, it’s been tough to hire and retain the right staff. As a result of that, here are some processes we’ve put in place to mitigate those challenges as much as possible many of our current employees have been cross-trained to help pick-up in depts that may be challenged with staffing. This includes our dept heads.... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (702) 381-1016. We hope to hear from you to resolve this matter.
They are awesome across the board. From the first meeting with [name removed] in sales, all the way though when my mom passed, they were excellent. I couldn't recommend it more highly. The location, everything. The staff were great, including the on-site nurse. They did everything and more than I could have imagined.
Business response:
Hi, thank you for taking the time to leave a review for us at Pacifica Senior Living San Martin. We're happy we could exceed your expectations! Have a great day.
I really liked Pacifica, it was in our top 3 choices. I got along with the director and she was very personable. It was a little more run down, but it had a great location.
Business response:
Thank you for your positive review - we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families.
Our family had a wonderful experience transitioning Grandfather into the new home. Every staff encounter is more then delightful. The place is immaculate. Special thanks to [name removed] for her diligence and kindness.
Business response:
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 3.9 star rating with 200 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.