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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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The care was very good. [name removed] the wellness director was phenomenal. The billing and business management/financial end was inefficient, it was one mistake after the other. My advice to others would be to keep on top of that. Overall I would recommend Pacifica Senior Living San Martin to other families.
Business response:
Thank you for sharing your review and experience, we appreciate it and look forward to seeing you again soon.
We do not have anything really to compare the value to but overall we do think it is good. We do think the food has a reasonable palate for senior citizens. Our loved one has not been the most receptive going to the activities but what she has done she really has enjoyed. We would have families consider this community for their loved ones has it really depends on their level of needs and care.
Business response:
Thank you for sharing your review and experience, we appreciate it and look forward to seeing you again soon.
I like the community. The apartment is very roomy with a walk-in closest with a full size fridge. I am disappointed the time to get housekeeping established on a regular basis. At first I don't feel the staff were checking on my loved one as often as they should have. The communication with the staff can be hard to get a follow up with the family's questions or concerns. There could be some renovations to update the carpet in the community. There are three meals a day and choices for the residents to choose from. The residen... read more
Business response:
Thank you for sharing your thoughts and review. We have shared your comments with the team and invite you to speak directly to our Executive Director going forward so they may assist. Thank you.
We have been disappointed with the cost, bookkeeping, food is just awful and new management seems more attentive to needs. Staff is very friendly and helpful but seem to be overworked.
Business response:
Hi! Thank you for this feedback!We have shared it with the team and ask that you speak with our Executive Director going forward so they can assist with improving your experience overall.
The thing that sticks out most to us about Pacifica Senior Living San Martin is just how friendly everybody is here.
Business response:
Thank you for sharing your five star review. We are very happy to hear that you feel this way and will share your review with the team.
Cleaning sporadic, issue with theft, call buttons not answered, paid for hourly checks not done phone calls/emails unanswered, fire door/security camera not functioning, resident bully not addressed. In my opinion the staff that interacted with my mother were caring and kind and most were doing their best despite the complete lack of support and recognition of leadership
Business response:
Dear Sally, We believe that this review regarding our services has already been addressed with you and your sister. To recap, the Nevada Department of Health and Human Services gives Pacifica Senior Living San Martin with an A rating for the care of seniors. This would not be the case if we were lacking in care and cleanliness. This has been substantiated by Adult Protective Services. With regard to security and allegations of theft, the police department does not find any credible reason to pursue this matter. We are sorry ... read more
They are having some staffing issues, so they are cycling through a lot of people. They are having issues with the food, the cleaning service and the activities. The new person who took over the cooking is better and is trying alternative recipes with more vegetables and fresher foods, especially at dinner. I am seeing an improvement there. They also have a new activities director who is working in improving those. A big thing I noticed was that staff were coming in at odd hours while she was sleeping and she is independent ... read more
Business response:
Dear Kim, Thank you for taking the time to tell us what is right about Pacific Senior Living San Martin. We are also happy to report that there were no complaints about our food service during the most recent resident council. We have looked into staffing, and while it is common for people to change jobs in this post-pandemic world, we are fully staffed at this time. In terms of staff entering a room. Many of our independent residents wear pendants and can fall asleep on the pendant. When that happens, we enter a room to tur... read more
This facility is ok. There doesn't seem to be a whole lot of interaction between the staff and residents. There's a wide range of people here. The food doesn't seem like it's very good quality for the price. Communication with the family is ok. I suppose I would recommend them to friends and family.
Business response:
Hello, thank you for your four star review. We have and award-winning community and an amazing staff that goes above and beyond for all of our residents on a daily basis. We have a wide array of menu options and are very proud of the service we provide. We invite you to reach out directly to our Executive Director so that we may do a better job of meeting your expectations.
On the surface, it looks clean, which is one of the things that attracted us to them. But once you spend time there, you start noticing things that are not clean. However, even so, it was much cleaner compared to other facilities we toured. Some of the staff are super friendly and helpful, and others don't give you the time of day. The biggest problems we experienced were with maintenance and the medical team. Because the residents can push their own alert buttons, the staff don't respond to them quickly or take them as a se... read more
Business response:
We know that everyone’s time is valuable so we appreciate your favorable comments about our lead nurse and our front desk staff member at Pacific Senior Living San Martin. We have talked to our maintence team. They fulfill work orders throughout the day, except for emergencies which are handled immediately. Staff report that some families do not always follow the work order process which starts by calling the front desk. This causes confusion about the timing to resolve maintenance orders. With regard to medical staff, we ha... read more
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 3.9 star rating with 200 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.