Santa Cruz Post Acute

Madison W. 

on Yelp

2 years ago

My grandmother and I's experience dealing with this facility has been nothing short of unbelievable. the day she was transferred here from the hospital I reached out to try to speak to a nurse or dr about her care plan/ time frame and the phone just rang for 20 min. the next day my grandma reported to me that she had no been giver her meds, she had not spoken to a dr or nurse, and no one would talk to her or bring her food. I called 5 times that morning when someone finally answered they said my grandma what's no their patie... read more

Jk C. 

on Yelp

2 years ago

I saw a doctor one time in a month after I I ng sent from the hospital for further care.. Didn't happen .. I had 3 beds. A lady who needs a hoyer lift and I hAd a portable potty I fell and cut my leg I still haven't seen able to Walk I think after spending thousands at this hell hole. ... stay away!!!! 

Krystal W. 

on Yelp

2 years ago

My dad was transferred here at 4:30 pm after a three hour transport. He did not get his Parkinson's medication until 8pm and this was only after I threatened to call the ombudsman, which I did. So that is about 7 hours with no medication with advanced Parkinson's. As of 8 pm he still had not been fed. The nurse's first excuse was that they couldn't feed him because he arrived too late. Then she told me that they didn't have the right kind of food for his feeding tube. So no nutrients since noon. Letting my dad come here is t... read more

Siobhan P. 

on Yelp

2 years ago

Christmas Eve. Abandoned with no care for four hours. No one got their pain or other bedtime meds. No Manager on sight. One RN for 150 people. Cruel and inhumane. Someone needs to report this place. Zero stars. 

judy c. 

on Yelp

3 years ago

after 4 years of arguing with SCPA i could write a book on the non communication there. And just trying to get them to cut her toenails. last week she died . I noticed in I. the ICU, she had disgustingly over grown toenails . complete negligence. I could go on and on. nightmare for 4 years. sickens me . 

Gary W. 

on Yelp

4 years ago

For 3 days i've been trying to talk to anyone there regarding my Mom who went in with a lung infection. Have not talked to any one who could give me info on her status. Am getting very frustrated. 

Donna A. 

on Yelp

4 years ago

We didn't have a lot of choices given the timing. The staff seemed fine, the care adequate. But here's what happened: my mother's clothes were stolen while she was there. She came home wearing clothes we had never seen before. Her brand new wheelchair disappeared. again, she came home with a castoff. They didn't have her ready for her discharge. Best to avoid the place. 

Mike R. 

on Yelp

5 years ago

The absolute worst. A family member was there for rehabilitation. What little was done accomplished nothing. As soon as the insurance said they weren't paying anymore, she was out the door. Wouldn't feed my dog the food they serve. I hope I never have to go there. 

Joanne R. 

on Yelp

5 years ago

I was at SCPA for one week after a 3-week hospital stay to finish out IV antibiotics. The aids and nurses truly are trying their best but are not given the resources to do so. The staff is disorganized. Communication with the patients is a wreck. The called my husband to have my "care conference" without me. They are severely short-staffed with each nurse having at least 20 patients. Good luck getting help when you push your call button. I would regularly hear people yelling out "help" because no one would come when the ca... read more