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Schumacher Chevrolet of North Palm Beach
- Automotive
- Lake Park, FL
About this business
Location details
3720 Northlake Blvd Suite A, Lake Park, FL, 33403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Purchased a 2019 sprinter from Emmanuel and all good til my temp tags expired last month. I called days before ro try to locate the permanent tags or get another temp tag issued and nobody called back. Spoke to the receptionist and said she would relay the message but no call backs from anyone. This is why I will not send my folks there, who are looking to buy another car to this place. Man up JP and call me back
I happened upon this dealership a few years ago and am not happy with anything to do with them - I just purchased a brand new Corvette from Hendrick and will be in the market for 2 more vehicles this year - I have an ongoing feeling about this dealership and it's called NAS - NEVER AGAIN SCHUMACHER
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
Overall, I was pleased with the dealership from a customer's experience except for one major thing. There hourly rate they charge is $275//hour, and all their work is based on this rate so any repair you make is going to be very expensive when you are paying those types of rates. In addition, they bill based on how many hours they are allowed to bill for NOT how long the job takes. Finally, on top of all these charges, I think they take a $50 shop fee/waste fee of $50 for even the simplest of repairs that don't require much ... read more
Business response:
Hello AS, the fees we charge are in line with the industry standards. We are sorry that you feel the charge was not what you anticipated but we have qualified technicians working on your vehicle that are certified only by Chevrolet. Skill and craftmanship as well as safety go into every repair. We care about our clients and their vehicles. Thank you, Schumacher Auto Group.
You can’t make an oil change appointment only appointments for other work, oil changes are first come first serve. The last three times I have come in I waited 3 to 4 hours for the oil change to be completed. The service advisor told me there is nothing he could do they are backed up. This is an idiotic customer service policy and needs to be changed. I have decided when I buy a new truck I will go to another dealer due to the service department issue.
Business response:
Rich, thank you for your feedback. We are sorry that your experience at Schumacher North Palm Beach didn't quite match your expectations. I assure you that all the vehicles in service for oil changes are taken in order of arrival, due to the volume this may take additional time which we are truly sorry for any inconvenience. Sincerely Customer Experience Manager
The Schumacher tagline is “come join the family. ” Based on my recent traumatic, near death experience, this is no family you want to join. For your safety and peace of mind, I would advise you to take your business elsewhere. Schumacher does not care that my husband and I had a wheel come off while driving down the interstate after they serviced our Chevrolet Silverado 1500 for a routine oil change and tire rotation. We sat in the middle of the turnpike between north bound and south bound traffic with our 2 German shepherds... read more
Business response:
We are sorry to hear about your negative experience at Schumacher Automotive. Your safety and satisfaction are our top priorities, and we apologize for any inconvenience. Please know that we take all feedback seriously and will work with you to address any issues that may have occurred.
Nice people in the Service department but not great in getting a diagnosis and repair done. Wish there was more communication, always wondering what or when
Business response:
I apologize on behalf of everyone at Schumacher Chevrolet. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
"Wow, Extremely rude and unprofessional Joe B. Told me I..." Wow, Extremely rude and unprofessional Joe B. Told me I was acting suspicious? Waiting for my Jeep to be serviced , that’s it . Sorry I have a mask on and walked by your office to get out of the heat.
"I needed a tire fixed or replaced. I waited 3 1/2 hours...." I needed a tire fixed or replaced. I waited 3 1/2 hours. I’ve never waited that long at any dealership before. Not acceptable!!
Business response:
5beans, thank you so much for your feedback. I apologize for any delays or inconvenience that you incurred. Our goal at Schumacher Automotive is to provide an excellent customer experience. If you need any further assistance, please do not hesitate to contact me. Regards, Daniela Customer experience Manager 561-656-5003
"Unfortunately I did not and wish I would have had the..." Unfortunately I did not and wish I would have had the same experience as everyone else. I made an appointment for an oil change, drove down there from Hobe Sound to be told it was a 3 hour wait. Dave did not offer an apology nor was nice to say the least. Asked if I was gonna have it done or what.
Business response:
Jayne, thank you for taking the time to offer your rating and review. We appreciate you. The situation you describe is not in keeping with our customer service goals. I am certainly sorry if this was your experience. If I may be of any assistance, please feel free to let me know. Michael Riley Customer Experience manager 561-454-1874 mriley@schumacherauto.com
Frequently asked questions about Schumacher Chevrolet of North Palm Beach
How is Schumacher Chevrolet of North Palm Beach rated?
Schumacher Chevrolet of North Palm Beach has a 4.7 star rating with 3,591 reviews.
When is Schumacher Chevrolet of North Palm Beach open?
Schumacher Chevrolet of North Palm Beach is open now. It will close at 8:00 p.m.