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Schumacher Chevrolet of North Palm Beach
- Automotive
- Lake Park, FL
About this business
Location details
3720 Northlake Blvd Suite A, Lake Park, FL, 33403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"I’m happy with the service rep. Never looks for a reward..." I’m happy with the service rep. Never looks for a reward for doing his job. Not a fan with the rest of the dealership especially sales.
Business response:
B, thank you for taking the time to offer your rating and review. We appreciate you. Is there an unresolved matter I may assist with? I am certainly sorry if we did not meet or exceed your expectations. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"I came into the dealership without high hopes that the..." I came into the dealership without high hopes that the work on my old truck could be done here. Tom and Paulie proved it could be done.
Business response:
Rod, thank you for taking the time to offer your great 5 star rating and review. We appreciate you. Its great to know that Tom and Paulie were so helpful! Please let us know if you should require anything additionally. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"4 Horrible experiences STAY AWAY!!!!!!!!!!!!!!!!!!!!!!1" Bought a 2014 Volt was supposed to be white and the dealership told me he was looking at it, so i flew down from NY to find out it was black and they did not have any other Volts in stock. 1st LIE Then i called them when i wanted a truck and they told me they had a fully loaded Denali in WHITE again so i flew down again and low and behold it was black so i had to take that one and when they washed it they scratched front bumper. Would not do anything for me. I called ... read more
Business response:
K Warren, thank you for taking the time to offer your rating and input. We appreciate you. The situation you describe is not in keeping with our customer service goals. Have you had an opportunity to speak with a Manager? Am I understanding that the issues you are referring to go back to 2014 and 2016, as well as your current selection? Please let me know if I may assist you. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"Service" My service was warranty work, it took 5 days and they supplied a rental so I had a vehicle the whole time while in service
Business response:
Kris, thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with our Schumacher Automotive Family. If you need any further assistance, please do not hesitate to contact me. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003 We sincerely value your business and look forward to your next visit!
"Poor service" My car was left at the service station all day to get a call at 4:30 to let me know nothing was done to my car because someone had an emergency. Ask them to check my AC pressure because it showed it was low. got my car at 5:15 p.m. indicator still show it was low. I felt that I I'm not taken seriously when I bring in my vehicle.
Business response:
Farisha, thank you so much for your feedback. I apologize for any inconvenience that you incurred. Our goal at Schumacher Automotive is to provide an excellent customer experience. Please contact me at your earliest convenience so I can address your concerns as soon as possible. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003
"No good " 3h for servicios chage de aseite no está bueno el servicio y pésimo los trabajadores y no selo recomiendo a nadie tiene que esta pregunta uno por el servicio
Business response:
Diaz 65, Gracias por tomarse el tiempo para ofrecer su calificación y comentarios, le agradecemos. No mencionaste en qué tipo de servicio estabas. Nos damos cuenta de que todo el tiempo de nuestros clientes es valioso. Lo siento si no cumplimos con sus expectativas. Estoy feliz de ayudar en una resolución. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"Bait and Switch" I drove 1HR 20 Min to buy a 2017 corvette the advertised with under 300 miles made an appointment with the salesman. got there no sales man gone home, went to see the car said I've come to purchase the car and all of a sudden the car is sold. then they tried to sell me a car that I had no interest in. you don't get much worse than this in the way of treatment. I would advise any potential customer to stay clear of the company they lie to your face.
Business response:
Dennis, thank you for taking the time to offer your input. We appreciate you. The situation you describe is not in keeping with our customer service goals. I am certainly sorry your vehicle of choice was no longer available. Let me know if I may be of any service. Michael Riley Customer Experience Manager mriley@schumacherauto.com
"Routine service " As a business owner with a fleet of over a dozen vehicles , this is our first Chevy and based on my overall experience I can see a reason why to switch our fleet from the subpar and mire than often horrible service my company has endured with Ford products. Hats off to this dealership, staff and Chevrolet.
Business response:
Thank you for your positive 5-star review. Our team is pleased with the excellent feedback and appreciate it very much. We look forward to seeing and working with you in the future! If we can assist you any further, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Oil change" I have apoiment a 1 pm, take mi 1 hours and have,for my oill change. And tha is no fear thank you.no good.
Business response:
Thank you for sharing your experience with us, Dario. We understand that your service visit took a bit longer than anticipated and we apologize for that. We certainly hope we are able to exceed your expectations on your next visit. Thank you for your business. If we can assist you further, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
Frequently asked questions about Schumacher Chevrolet of North Palm Beach
How is Schumacher Chevrolet of North Palm Beach rated?
Schumacher Chevrolet of North Palm Beach has a 4.7 star rating with 3,591 reviews.
When is Schumacher Chevrolet of North Palm Beach open?
Schumacher Chevrolet of North Palm Beach is open now. It will close at 8:00 p.m.